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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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The Winds of Change on The Channel

January 20, 2011

The last six months has seen many channels at the Channel Chief level at XO, Level3, MegaPath, and other carriers. Also, the M&A has resulted in a tumulus time for The Channel. Qwest and CentruyLink. Embarq and CenturyTel. New Edge Networks with One Comm. and Deltacom. CavTel and PAETEC.

Not So Shocking News

January 20, 2011

The FCC approved the merger of Comcast and NBCU (announcement pdf here) "with conditions and enforceable commitments", whatever that means, since its enforcement history has been simply laughable in fostering any competition at all.

"As part of the merger, Comcast-NBCU will be required to take affirmative steps to foster competition in the video marketplace. In addition, Comcast-NBCU will increase local news coverage to viewers; expand children's programming; enhance the diversity of programming available to Spanish-speaking viewers; offer broadband services to low-income Americans at reduced monthly prices; and provide high-speed broadband to schools, libraries and underserved communities, among other public benefits."

I agree with FCC Commish Copps, "But all the majority's efforts--diligent though they were--to ameliorate these harms cannot mask the truth that this Comcast-NBCU joint venture grievously fails the public interest. I searched in vain for the benefits." Haven't we seen enough Too-Big-To-Fail??

It's the Content Stupid!

January 20, 2011

At a networking event on Monday night in Tampa, I ran into an SEO guy, who proceeded to explain that Google search results (SERPs) would be all paid soon. He didn't know the difference between an SEO strategy and managing a PPC (pay-per-click) campaign. (The Cranky Bastards discuss this on this week's podcast - and I will be discussing SEO and Lead Gen with TMC's Anthony Graffeo Friday).

I tried to explain that organic SEO will always work - meaning content like crack will beat any paid campaign.

Cox Business on Hosted PBX Roll Out

January 20, 2011

I recently interviewed Mike Bolognini, vice president of Cox Business and Hospitality Network in Las Vegas, about the planned rollout of Hosted PBX in Southern Nevada. Below are Mr. Bolognini's responses.

RAD: What is the biggest challenge you will face as you plan the rollout of Hosted PBX in Southern Nevada?

COX: The introduction of any new technology brings with it a learning curve.

Google Voice LNP Available?

January 20, 2011

This Week in Blurbs

January 18, 2011

Kajeet, a company formed when its three founder-fathers discussed how kids, cell phones, and parents could work best, has raised $18 million in new backing, according to a regulatory filing. [TJS]

4 case studies about cloud services, from infoweek

57 Ways To Connect With Customers Online (the Seth Godin way) -- you could implement just 2 ideas for marked improvemnt in 2011! I have spend the better part of a month giving Goal Setting & Sales Planning for 2011 talks.

PlanetOne Partners with AMEX

January 12, 2011

What Does That List Mean?

January 12, 2011

There are always lists. Everybody comes up with Top 10, Top 5, Best of, blah, blah, blah. What does the list actually mean though?

For years I have heard about the JD Power awards, but have no idea what the criteria for winning one is.

Simply Put: The Cloud

January 12, 2011

Get Your Net-Head On

January 11, 2011

So at CVX @ITEXPO on Thursday, Feb. 3rd at 3:15 PM I will be presenting about the need for Net-Heads in the Channel again. (It was originally presented at CVX at ITEXPO East in LA in October of 2010.) The session is titled, "Crossing the Channel Chasm". Please come listen.

So you have some background on the Net-Head concept of mine, download this free e-book that collects all of my writings on this TMC blog and in Internet Telephony magazine in one quick, short read.

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