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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Proceed With Coupon Caution

January 11, 2011

Image via Wikipedia

Rich Tehrani points out that Groupon may not be the best friend for small businesses because it attracts the least valuable customer.

My pal uses Groupon and others to drive traffic. His costs cover the coupon and profit. He hopes for return visits to really make up the profit.

Rumor: VZW iPhone

January 10, 2011

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Twitter is all abuzz about the special announcement tomorrow by VZW in NYC. Dan York says that he can't see Steve Jobs letting VZW have the lead on this story. I agree. Everyone is certain that the iPhone will be out on Verizon's xG network by the end of 1Q2011.

The New New Telco

January 9, 2011

2 More Acquisitions

January 6, 2011

Rumor from SFGate is it that Skype bought Qik for $100 million. Qik's smartphone video streaming service has grown to 5 million users. That doesn't mean revenue though - and Skype should know, right? Only 6% of its 124 million users contribute to the bottom line.

Smoothstone Has Patience with Sprint

January 6, 2011

Sprint finally lands a partner in its Mobile Convergence system. After spending much of 2010 talking with Sprint about the MVNO and Integration options, I applaud the patience of Smoothstone, which announced today the availability of Smoothstone's cloud-based voice solutions combined with Mobile Integration delivered over the Sprint Global MPLS network to provide unprecedented flexibility and performance for the most dynamic and demanding businesses. In English, that means that Smoothstone's softswitch (Broadsoft it seems) is connected to Sprint's network via an MPLS link to allow customers that also have a Sprint mobile phone to have full integration with the Hosted PBX. In essence, the Sprint cell phone becomes an extension on the PBX.

ITEXPO East 2011

January 4, 2011

ITEXPO East 2011 in Miami Beach is less than a month away. Who's going?

Suzanne Bowen of DIDX is listing the events on her blog here.

Highlights include the Telecom One-on-One put on by PR firm JS&A for clients, media and friends on Feb. 1; Women of VoIP Breakfast and Networking Receptions on Feb. 2nd & 3rd.

UC is on the Rise: No Kidding

January 4, 2011

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All the trends, lists, predictions are out now. Of course, UC is will see record growth and Cloud Computing too. No kidding! They are both in infancy (relatively speaking), so there is nowhere to go but up.

Tom Peters on Sales

January 4, 2011

Net-heads Grab the Gold Ring

January 3, 2011

Over on Voyces Larry Lisser blogs about 4 communications startups that received funding in 4Q2010.  (Pertinent because Communications Startup Camp is in less than a month on Feb. 3 at ITEXPO!) What made the story stand out for me is that all the innovation in communications is coming from Net-Heads not Bell-Heads. Software developers are shipping great Art.

Verizon coming up with another stupid slogan or the ability for a largely technophobic consumer to watch the same movie on 3 devices is not a great advance.  I'll give them some credit for the social networks widgets, but again not easy for the general public to pull off.

Meanwhile Net-heads are making mashups; designing friendly UI; and allowing the small business to take full advantage of the web/apps/cloud.

For example, Tampa local's Charles Armstrong launched the iPhone app Tour Wrist in 2010 at TEDX Tampa Bay





Merger Conditions for Comcast

December 28, 2010

TMC has the Comcast-NBC merger fully covered - here, here, here, here and the story of Congresswoman Waters.  Waters wants a written plan for diversity included in the merger paperwork. Without teeth, Comcast could write anything down. Where's the enforcement coming from?

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