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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Can a Class 4 Softswitch run in the Cloud?

Can a Class 4 softswitch really run in the cloud?  This was a question I got at Mobile World Congress from a...

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Where's the Margin? (Part 1)

As much as I grumble often about the VoIP/UC providers and their lack of differentiation, SD-WAN is going to be just...

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First Hackproof Wi-Fi, then Grab Some IP Communications

While most of TMCnet blog readers want to monetize IP communications, most of the world just wants to be able to use...

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Software Media Servers Help CPaaS Offerings Such as GENBAND Kandy

Cloud communications are giving customers deployment options they never had before. Big data centers running ‘you name it’ communications functions and software...

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New Flowroute Customer Onboarding Platform Lubricates CSP Porting

Smoothly and effectively onboarding new enterprises is one of the most significant operational challenges for cloud communications providers. Flowroute is aiming squarely...

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CounterPath Bria-X Delivers Cost-Effective UCaaS Solution

In the 1990s Novell had a lock on servers in the enterprise. There was no Linux but SCO UNIX and IBM's AIX...

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Stupid Mistakes Lead to Kelihos Botnet Spam Lord Arrest

Russian Pyotr Levashov spread ransomware and other malicious software through the Kelihos botnet, possibly hacked the U.S. election and probably ran the...

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Channel Manager Best Practices

February 17, 2012

On Tuesday, March 27 at 11:30AM PT, the Technology Channel Association (TCA) will hold the first ever Channel Managers Best Practices Forum at the Caesar's Palace in Las Vegas.

TCA's mission is channel education. The TCA holds monthly webinars for members and has developed a Certified telecom Professional program. In Vegas, the TCA will be holding our 5th Channel Chief Summit alongside this Channel Managers forum. With this event, channel managers will have the opportunity to network and learn from their peers.

Enchanting Keynote at Parallels Summit 2012

February 16, 2012



Guy Kawasaki was the keynote yesterday morning for the Parallels Summit 2012 in Orlando. (Vodka bar was open at 8:20 AM!)


Guy talked about the key points from his book,Enchantment .

One is You Must be Likable. Richard Branson of Virgin is likable.


Robocalls on Notice

February 16, 2012

YEAH!!! FCC Strengthens Consumer Protections Against Telemarketing Robocalls

'Unwanted telemarketing calls and texts were consistently in the top three consumer complaint categories at the FCC in 2011." I get about 3 per day mainly from Google Local (SEO) shops.

"The new rules reduce regulatory uncertainty with minimal burden on industry and maximize consistency with those of the Federal Trade Commission."

Union Reacts to AT&T Layoffs

February 14, 2012

So Can You Re-Use Those Cisco Phones?

February 13, 2012

From a VAR:

"At the risk of sounding like sour grapes, in my experience no one who has tried to use old Cisco phones and bring them current with their Smartnet coverage so they can use them on a new call manager has saved money. The sad part is they won't know until each phone's current software level is individually checked to find out how much it will be and that won't happen until they are installing the system which is after the point of no return."

"I have heard that Cisco has received a lot of negative press and attention with this strict sequential updating process and has created a one-time "forgiveness" option where [your customer] may be able to update existing phones at substantial discounts. Any "new" purchases of used phones will be subject to the full upgrade process making used phone more expensive than new.

4G, 3G: Who knows?

February 13, 2012

This morning Broadcom announced 5G: "Broadcom Extends 5G WiFi Leadership with New 802.11ac Chips." This is kind of funny because most folks are confused by 3G versus 4G. Many think that iPhones run on 4G, but actually they all run on the 3G networks. No radio in there yet to pick up 4G.

Saturday Night Live has a nice video where they demonstrate the confusion that VZW has exploited about 4G, here on the verge or on NBC.

What Twitter Told Me This Week

February 10, 2012

I get a lot of articles off twitter. Too many to write about all of them so I am just going to drop some on you here.

Please be advised that the FUSF rate for Q1 of 2012 has increased from 15.3% to 17.9%. For further information regarding FUSF Fees and rates please see the FCC website.

RebTel is #2 behind Skype with 15M users doing 2 billion minutes of international calling.



Why Did ShoreTel Buy M5?

February 10, 2012

Recently, M5 Communications was acquired for about $160 million by ShoreTel. The premise PBX vendor had a bad quarter and caved to the pressure of Hosted PBX. Avaya, Interactive Intelligence and MITEL have hosted offerings. At some point, ShoreTel had to jump on that bandwagon - due to the big opportunity (ask any analyst) and the threat that cloud comm places on premise only sellers.

I think some of that money - now $162 M based on the stock - was for Dan and his team to stay on and continue to run the machine.

5 Tips for Speakers

February 8, 2012

I'm not the best speaker. I'm still nervous and anxious before every talk, even when moderating. But I prepare for every talk - whether I am a moderator, panelist, keynote, trainer, or co-host. Here are some things that speakers do wrong:

1.

Social Media Channel Integration

February 7, 2012

An ITEXPO panel on Wed. discussed social media integration in the contact center. Sanjay Popli of LiveOps, Manuel Ramirez of Avaya, and Alex Quilici of YouMail spent 45 minutes talking about social media and call centers.

There are five steps a company needs to take to implement social media strategy in a contact center.

  • Monitor social channels
  • Decide on Relevance
  • Assign employees to tasks
  • Establish Policies
  • Design procedure for interacting with the rest of the Org

The contact center could be monitoring for leads, complaints or opportunities on social media platforms.

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