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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Broadsoft's Second Offering

December 27, 2010

Broadsoft investors are cashing out to the tune of 4.8 million shares to be priced at $22 according to TradingMarkets.com. Today, BSFT is trading at $26.

In other news, Tampa-based Microsoft partner, Tribridge bought Mercatus Group, a health care provider practice systems integrator.

More consolidation in the UC/Hosted PBX space per press release: Vantage Communications, the premier provider of hosted Unified Communications services, has announced it has acquired the assets, technology and customer base of Digital Ingenuity, a long established Philadelphia based VoIP Provider.

A Brief Talk with XO's Tom Gorey

December 27, 2010

Here's the last interview of 2010 with Tom Gorey, Vice President Channel Strategy & Development at XO Communications. Gorey is an active member of TCA. He and I have had a few chats this year about educating the Channel and its importance for the future of Agents and VAR's.

1.

Comcast-NBC Merger is Failure Two

December 27, 2010

This will be a far reaching rant but I think that it's time the FCC (and other F-Agencies) close their doors. Really. We have a huge deficit and really you just aren't honoring your duties or worth the expense any longer.

The Net Neutrality issue went on for months - and you had plenty of time to talk to the bazillion lobbyists, but couldn't find time to consider the consumer in all of this? 

Tele-Pacific Looking Wireless

December 22, 2010

TelePacific Communications, the largest California-based CLEC providing integrated voice and data telecommunications services to the small and medium-sized business ("SMB") customer segment in California and Nevada, and MegaPath Inc., the leading provider of managed IP data, voice, and security services in North America, today announced a definitive agreement for TelePacific Communications to acquire MegaPath's NextWeb, Inc. subsidiary, dba Covad Wireless, a broadband fixed wireless carrier operating in California and Nevada.

Under the terms of the agreement, TelePacific Communications will gain approximately 3,500 profitable broadband fixed wireless business customers in California, Nevada and suburban Chicago through an all cash purchase of capital stock, per the press release. The footprint is complimentary so that helps.

This move just adds to the wireless moves that Tele-Pacific has made this quarter.

FCC Net Neutrality

December 21, 2010

Copps and McDowell are on opposing sides of the Net Neutrality rules, which have still not been released to the public (and probably won't be until next week).

McDowell thinks that there is competition. This from the former lawyer at COMPTEL. He knows that there isn't competition -- it's what paid his salary for 10 years at COMPTEL.

Let's Clear Up AT&T 4G

December 21, 2010

So AT&T bought more 700 MHz spectrum; this time from Qualcomm for almost $2B. This was Qualcomm's spectrum from its FloTV project that used analog TV spectrum. In 2007, AT&T skipped the FCC spectrum auction to pay $2.5B for 700 MHz spectrum from Aloha Partners. [Phonescoop has a map of the 700 spectrum.]  So AT&T is shoring up 700 MHz spectrum for its 3G and later 4G/LTE service. VZW bought spectrum in the last FCC auction in the 700 MHz sector, but it came with a stipulation for open access.

EarthLink Wins One

December 20, 2010

It looks like EarthLink won the auction for ONE Communications, the CLEC with a HQ in New England and network in Mid-Atlantic, Midwest and New England. EarthLink will pay $370M for ONE including $285M of debt.

EarthLink Business will end up as the combined operations and network of New Edge Networks, Deltacom and ONE.

This acquisition is good for EarthLink because there isn't that much overlap. Deltacom gave them the Southeast; ONE gives them the Northeast.



Contract Termination Class

December 17, 2010

A mandatory webinar on ETF, Contract Termination and Shortfall Charges today. The ILEC starts out by blaming tariffs for the clunky processes that require Agents to spend so much time and effort every single move, add, change and even upgrade. (One question was, "Do you even want more revenue from the customer? [Because you don't act like it!]).

Chat With JCurve About 2011

December 15, 2010

Expectations in 2011 with Jon Arnold

December 15, 2010

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