Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

Full Story »

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

Full Story »

The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

Full Story »

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

Full Story »

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

Full Story »

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

Full Story »

Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

Full Story »

Mobile Bill Made Simple

May 11, 2010

The first action by the FCC Consumer Task Force is to launch an initiative to help consumers avoide "Bill Shock". [Official announcement here]

"The Bureau is seeking input on ways to alert consumers about potential high charges before they add up. One idea is a technical solution now used in Europe that could help consumers avoid this problem."

Is This The Right Move?

May 11, 2010

Sprint currently has 3 pre-paid brands: Boost Mobile, Assurance Wireless and Virgin Mobile. It's adding another that will sell pay-per-minute services. (Name to be determined).

Boost Mobile is a flat-rate all-you-can-eat plan at $50!

I Want To Work With You

May 10, 2010

I hear that a lot: "I want to work with you." What they really mean is: "Please sell for us." or "Please bring us deals."

It's actually getting funny. I had a VoIP provider call me recently. I tried explaining that I work with VoIP Providers - many of them.

The FCC is Rolling

May 10, 2010

Except for Commissioner McDowell who is out after emergency gall bladder surgery, the FCC has been pumping out the info. The Broadband.gov site is pumping out info. Broadband maps, consumer speed tests, spectrum database, and the Commish's blog. (The website also highlights the 6 Goals of the National Broadband Plan.)

The Commish launched a video message on YouTube about the Third Option on the subject of Net Neutrality.

What is the FCC Trying to Say?

May 6, 2010

The Buzz this week is the FCC's "Third Option" for some form of regulation of the Internet.

This is FCC Commissioner Michael Copps' statement about the Third Option.

"Frankly, I would have preferred plain and simple Title II reclassification through a declaratory ruling and limited, targeted forbearance--wiping the slate clean of all question marks. The quicker we can bring some sense of surety and stability to the present confusion emanating from the Comcast court decision, the better off consumers--and industry, too--will be."

The FCC General Counsel released this statement explaining what FCC Chair Genachowski was trying to say in this statement: "The Third Way: A Narrowly Tailored Broadband Framework".

The Numbers Don't Add Up

May 5, 2010

When Net Neutrality folks say we need competition, I laugh. Never gonna happen. Why? Competition that is just too big and powerful (for now).

When Agents cry about the ILEC Channel programs, I shake my head because it has been about the same or slightly declining for years.

Re-Title the Internet

May 4, 2010

Last Friday, FCC Chairman Genachowski received a letter from three law professors, all experts on telecommunications law and open Internet rules. "Tim Wu (known for first popularizing the concept of Network Neutrality), Susan Crawford (former White House advisor on telecommunications policy), and Marvin Ammori (lead attorney and representative of intervenors in the FCC's Comcast proceeding and court appeal), called on the FCC to reclassify broadband transmission service as a Title II telecommunications service." [save-the-internet]

Since AT&T blogged about it without mentioning Crawford's name, I know that the spin machine is in effect. But the FCC must act fast before the Duopoly can mount a PR campaign and a war machine.  I'm a firm believer that anything that a Fortune 1000 company lobbies against is best for the consumer. And every time AT&T wants anything, it usually means it's time to reach for the KY. 

For a detailed legal explanation of why broadband was never classified as a Title II telecommunications service, read this.

Of course, the re-classification would be fought, but so what?





Chad Lives On

May 4, 2010

That annoying character, Chad, from the Alltel commercials lives on. (See his Facebook page here). This week Atlantic Tele-Network, Inc. (NASDAQ: ATNI) completed its purchase of certain former Alltel wireless assets from VZW. The total purchase price was $223 million.

Sprint is its own Enemy

May 3, 2010

Well, 1Q2010 was another tough one for Sprint losing $865 million. It did shave its subscriner losses to just 75,000. Offering $50 unlimited pre-paid on Boost and $70 unlimited on post-paid -- and still losing customers. How????

The VZW iPhone Rumors

May 3, 2010

I keep reading about the new iPhone coming to VZW this summer. People, check your calendars: it's still 2010. And the exclusivity contract that AT&T has with Apple for the iPhone lasts until 2011.

As an agent with AT&T burn marks on my butt, let me point out that Apple gets monthly recurring revenue from AT&T for iPhone users.

Featured Events