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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Verizon Got a Bailout?!

December 6, 2010

Sub-Agent Basics

December 6, 2010

I received an early morning call from the West Coast today from a woman who is a sub-agent selling Sprint mobile services. She's not having a good day. Here's a few reasons why:


  1. She isn't getting paid from her master agent.
  2. She doesn't have a contract in place with her master agent.
  3. She was unaware of charge-backs.
  4. She has no way to track commissions.
  5. She was not clear on who she could sell Sprint mobile services to.

Hence, her not getting paid.


FCC and Net Neutrality

December 3, 2010

There's been some buzz this week about the FCC's Internet Policy. We have a couple of problems in America right now: not enough broadband competition and not enough broadband. Without competition, the monopoly ISP doesn't have to build out (see Embarq in Hardee County, FL for an example). Without competition, prices are inflated.

Selling SIP Trunking

December 2, 2010

I spent yesterday with an MSO Enterprise sales force training them on what SIP is and how to sell it. The key is the Value Statement.

Today, there are over a thousand companies selling voice services. It comes down to what your Value Proposition is.

Clients say they want to save money, but really they want reliable, quality dial-tone.



Just Another Party Pooper

December 2, 2010

Why You Should Get Certified

November 30, 2010

The Buzz on UC is Over

November 30, 2010

Gary Kim is writing about the buzz on UC being over. Last week, Gartner called UC a scam. Now Gartner is taking UC off the trend list for 2011. So has Frost & Sullivan.

DISH Bought a CLEC

November 30, 2010

Per an FCC filing (WC Docket No. 10-231) DISH Media is acquiring Liberty-Bell Telecom, a Colorado limited liability company, which provides competitive local exchange carrier (CLEC) and long distance services in Colorado and has limited operations in New Mexico and Utah. DISH Media, a Colorado corporation, is a wholly owned subsidiary of DISH Network Corporation, a U.S.-based publicly traded holding company that provides pay-TV services nationwide but does not provide telecommunications services. Charles W. Ergen, CEO of DISH, owns 53.6% and Goldman Sachs Asset Management, L.P. and GS Investment Strategies, LLC (together, Goldman Sachs Asset Management), Delaware-based investment entities, own 13.4% of DISH Network.

The Certified Agent is a Go!

November 29, 2010

The only non-profit trade association for telecom agents and VAR's, the Technology Channel Association (TCA) has launched a new and voluntary Certified Telecommunications Professional (CTP) program! This program will advance Agent business relationships and energize the indirect sales channel by:

  • Providing industry developed and approved technical training and knowledge
  • Recognizing accepted standards of professional conduct and experience
  • Verifying the CTP understands critical industry fundamentals of the industry and how they apply to the end users and carriers
  • Validating Agent expertise and inspiring customer confidence
  • Differentiating personal professional development and company reputation
  • Furthering the stature and recognition of the industry-at-large

Be one of the first to achieve the CTP designation. Go to the CTP information section of the TCA web site to learn how and to get started.

Comcast Making Waves

November 29, 2010

Big peering fight between Comcast and Level3.

"On November 19, 2010, Comcast informed Level 3 that, for the first time, it will demand a recurring fee from Level 3 to transmit Internet online movies and other content to Comcast’s customers who request such content. By taking this action, Comcast is effectively putting up a toll booth at the borders of its broadband Internet access network, enabling it to unilaterally decide how much to charge for content which competes with its own cable TV and Xfinity delivered content. This action by Comcast threatens the open Internet and is a clear abuse of the dominant control that Comcast exerts in broadband access markets as the nation’s largest cable provider." Level3 is calling this a video surcharge So L3 is pulling out the Net Neutrality card.

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