Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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The VZW iPhone Rumors

May 3, 2010

I keep reading about the new iPhone coming to VZW this summer. People, check your calendars: it's still 2010. And the exclusivity contract that AT&T has with Apple for the iPhone lasts until 2011.

As an agent with AT&T burn marks on my butt, let me point out that Apple gets monthly recurring revenue from AT&T for iPhone users.

Money Hours

April 28, 2010

So HP Buys Palm

April 28, 2010

The Landline Dilemma

April 26, 2010

As CenturyTel buys up Embarq and Qwest and Windstream buys up IOC's and CLEC's, the question remains: What do you do with all that declining wireline revenue with mounting debt?

Unless 100MB DSL becomes a reality that can be rolled out to 75% of their base, I don't see how these 2 ILEC's pay back the debt.< p/>

Their FTTx strategy is in pilot status. How do they compete against DOCSIS 3.0 from the top MSO's?

Cloud Communications Alliance Interview

April 23, 2010

Lots of buzz this week about the launch of the Cloud Communications Alliance by a group of 8 Broadsoft based service providers. This is a short interview with Dean Parker of Callis Communications about the Cloud Communications Alliance and what it means for the industry as a whole.

Some quick facts:

This was a year long venture to get launches.

SalesForce.com Buys Jigsaw

April 22, 2010

SalesForce.com is approaching a $3B year. They took a small part of that to buy Jigsaw for $143M. Why?

Steve Cadley is a SalesForce.com partner who helps businesses with sales performance via implementation of Miller Heiman process and SalesForce.com CRM system.

Qwest Merging with CenturyLink

April 22, 2010

News reports this morning from NYTimesBusinesWeek and MarketWatch have CenturyLink merging with Qwest in an all stock deal. Huh?!

"The firms say the deal values Qwest at $22.4 billion, including $11.8 billion of assumed debt." [MW]

"The combination creates a national, 173,000-mile fiber network, the firms said.

TCA Looking for a Few Good Agents

April 21, 2010

This is not a Phone Booth

April 21, 2010

HD Voice Coming to the Cloud

April 20, 2010

Today, the Cloud Communications Allianceā„¢ launched at the Cloud Computing Expo in NYC. The Cloud Comm Alliance consists of 8 ITSP members: Alteva, Broadcore, Callis Communications, Consolidated Technologies Inc., IPFone, SimpleSignal, Stage 2 Networks and Telesphere. [see member profiles here]. The consortium will drive development and adoption of the first nationwide high-definition enterprise voice and data network in the IP Cloud.

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