Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Boingo, GigSky, XCom: Why my Europe Connectivity was Awesome

A while back, I had a chance to go to MWC (news and analysis) in Barcelona, Spain and like many of you...

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WebRTC Disruption is Reaching IMS and Catching the 3GPP's Attention, But Where is eMRF?

The 3rd Generation Partnership Project (3GPP), the uniting body of telecom standard development organizations, has taken notice of WebRTC. And that...

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This is How You Do Social Media!

I received a surprise package at my doorstep today from Bright House. It seems that my tweeting about the Tampa Bay...

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The Wearable Tech Futures

Amid all the noise about the growing Internet of Things market comes the announcement that Nike is disbanding its FuelBand team....

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Why Pivot?

In business, a pivot is a strategy change (especially in Lean Startup processes). When you look at brick-and-mortar companies like RadioShack,...

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Thoughts on the Industry Right Now

All the forecasts: have any of them been accurate? Or is it just a way to sell reports? If it is,...

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Hosted PBX Sales Increasing

Blame some of it on the TDM-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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Telecom Takeover Tuesday

November 4, 2009

Yesterday was a big day for The Channel. Two separate acquisitions occurred with both takeover companies expressing interest in the Channel of the company being bought.

First, we have GTT buying WBS Connect. WBSC is just a reseller of Transit and Transport with about $28M in revenue. It was bought for about $1.8M in cash and notes plus $600K in stock.

HD is like Fax over IP

November 3, 2009

In a discussion on twitter with @DougonIPcomm (that Doug blogged here), Doug is promoting the idea that HD Voice is here so buy the cheap HD Voice handsets from Polycom and Cisco now.  I think he missed my point.

Doug points to Xconnect, Simple Signal, Apteva and Sprint as examples of HD inter-connected ITSP. Big deal. There are 1100 VoIP Providers in the US alone. many not inter-connected with anyone but the PSTN.

To enjoy true HD Voice calling both sides of the call have to be SIP (supporting G.722).



Pimping Your Product

November 2, 2009

On a listserv today, I replied to a wholesale account exec at a reseller that had just plugged his service to the list. In the reply, I said "that's one way to pimp your product" then went on to explain that he missed the point of the original email -- and in fact doesn't quite get the goal of the membership of that list/group.

Well, the AE got offended and pinged me offlist. I always say "pimping your stuff". Let's face it: in telecom most everyone is pitching and selling and pushing a commodity. Not much original stuff (except maybe fiber guys).

NYT Explains Traffic Pumping

November 1, 2009

The New York Times has an article explaining "traffic pumping" here. This practice largely centers around Iowa Independent phone companies who are partnering with phone service companies like chat lines and free conferencing companies. AT&T has been complaining to the FCC about it for a while Many of these companies are in litigation to get paid by the IXC's.  What it really comes down to is that the "new" FCC has to take a stand on Inter-Carrier Compensation soon. It has been "studying" the issue for years.

A Profitable Bundle

October 30, 2009

This PowerPoint presentation represents the outline of what my panel was going to discuss at Broadsoft Connections. We were going to make 3 points about Marketing a Profitable UC Bundle: 

  1. Does Bundling Work;
  2. How do you sell it;
  3. What makes a successful bundle

Does Bundling Work? It depends. Are you using a Bundle for Customer Retention or Customer Acquisition?



Microcorp Announces Commission Insurance

October 30, 2009

Atlanta based Telecom Master Agency announced at their Annual One-on-One event that they would be providing Commission Insurance. The details are coming (Brad Miehl said in November), but it looks like Evergreen may get a new look. Is this more Master Agency 2.0 innovation? Looking out for the agent more than ever.

The User Experience

October 26, 2009

At Broadsoft Connections this morning, Michael Tessler spoke about it being all about apps and the Customer Experience. (Has he been reading my slides?)

One reason IP Telephony grew (according to Dell'Oro) 7% to $737M in 2Q09 is because IPT lowers the cost of the capital expenditure (CAPEX) and it also lowers the cost of maintenance and support.  

As an industry we have to move away from talking cost savings to a discussion about value to the customer experience. Efficiency, Productivity, Privacy and Security will be key topics coupled with TCO and ROI studies.

The User Experience must be about usefulness, ease of use, reliable and enjoyable. (Something that most folks would not associate with telcos.)

You need to take the technology out of the way of the user.







A Collision is Coming

October 26, 2009

Another point Nicholas Carr made was that IT and telecom are colliding. A new landscape is coming. 

My thoughts immediately went to GV. Who will be replaced by Google Voice?
  • Who is the commodity?  
  • Who will add Value to the User Experience?
People will pay for easy and reliable. (Not all of them will, but more than enough will.


Cloud Computing Keynote Thoughts

October 26, 2009

Nicholas Carr, author of The Big Switch, was the keynote this morning. He spoke about Computing becoming a Utility. Cloud computing is all about computing becoming a utility to be delivered like electricity -- and how this will change the shape of business.

My thoughts on "The Cloud":

Is Information Technology (or computer architecture) too challenging and or too much overhead for many businesses? 

Cloud computing and Virtualization are just new names for Managed Servers and Hosting and Managed Services.

When data shows that businesses are using cloud services, the term is so general (much like the term UC, unified communications), that it includes data storage/backup, managed email, web conferencing and hosting. (think about that the next time you see the data).

Moore's law has outpaced Grove's Law, Carr showed.









Off to the Phoenician

October 26, 2009

 


I am at the Broadsoft Connections event with 775 other folks piled into the Phoenician. Gorgeous hotel set at the foot of the mountains in Phoenix. Staff is nice and the suite is sweet.

I'm speaking tomorrow on a panel with Bell Canada, RoutIT, and KPN.


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