Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

Full Story »

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

Full Story »

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

Full Story »

The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

Full Story »

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

Full Story »

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

Full Story »

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

Full Story »

Big Changes at the Big Bell

April 20, 2010

The agent that dragged me into Telecom back in 1999 sold his telecom agency on New Year's Eve. He was a Gold Partner for many years but met with me in November because he saw the writing on the wall. Things were constantly changing behind the wall of the Big Bell, but this time it was going to be disasterous.

2009 marked huge changes with 50 hours of training; separate divisions walled in; and a major push into mobility. And a major shift in commissions to a one-time upfront payment. In 2010, it got worse. 

One of the biggest problems with the Bell program has always the numerous promotions and how they are applied.



Chatting with Jon Arnold

April 16, 2010

What Does UC Mean?

April 14, 2010

How Do You Raise An Ocean?

April 13, 2010

2G, 3G, 4G - All Fluff

April 12, 2010

The AT&T versus Verizon Wireless ads are annoying. So is Sprint. Luckily, I never see T-Mobile ads any more. (And thankfully Alltel is no more). I've been with Sprint since 2002 or so.

TCA Channel Chief Summit

April 7, 2010

Why Buy From an Agent?

April 7, 2010

As I start preparing for the TCA Channel Chief Summit next week, I have been reviewing the topics for discussion. One that pops in my head is Why Buy From an Agent instead of a Direct Rep?

In review of my client roster, many came to me because I had a deeper understanding of the products I was selling than most AE's. In fact, early in my career, I was brought in to a number of deals because of my knowledge of not just the product offering but also all the pieces that were required by the client to make that work. 

Lately, it's a price game. VoIP Origination and Termination, Internet Bandwidth and transport (private line, MPLS, waves) - it comes down to availability and price.



Mergers & Rumors

April 7, 2010

A compilation of mergers, news and rumors:

Rumor: VZ and Vodafone deal

IPO: Broadsoft and Telx both for $100M IPO's; meanwhile, Calix already raised $80m in an IPO this year.

WSJ says that Palm is in trouble.

Tampa as an iPhone App Hub

April 5, 2010

Tampa Bay may not be a top tech hub in the US, but I think that we certainly hold our own when it comes to iPhone Application Development. We have a few shining stars in that department and I have had the pleasure of meeting them when I was organizing the original BarCamp Tampa Bay.

First up is Jody Haneke of Haneke Design. Haneke has an impressive list of clients and recently completed an iPhone app for HP. Haneke was on stage at DEMO 2009 in the fall with fellow Tampa CEO Steve Tingiris of Enthusem.com, when Enthusem launched with its Haneke designed iPhone app.

An Interview with MegaPath

April 2, 2010

This is the raw footage of an interview with Dan Foster, Chief Sales and Marketing Officer at MegaPath Inc., that we did yesterday.

The first question is about the bundling of the SUTUS Business Central 200 for the Channel. MegaPath's priority is Inter-operability with IP-PBX vendors like SUTUS. MegaPath is the SIP Trunking Partner, pushing leads back to the VAR/Integrator/dealer network, including a rebate off the hardware (if available).

Featured Events