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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

BT leverages the power of Rapport™ APIs to drive service innovation in a 3 days hackathon

By: Sue White, Head of Communications and Collaboration Marketing, IP Platforms, Alcatel-Lucent

I crossed the English Channel to spend a few days in Ipswich. Not to explore its beautiful port but to participate in the hackathon organized by BT, hosted by its Innovation Hub in Adastral Park (7th to 9th July).

ALU.8.4.15.a.jpgHackathons are flourishing these days. These are fast, dynamic, creative
events in which software developers collaborate intensively around ideation and prototyping with specific Application Programming Interfaces (APIs) and on dedicated themes such as mobile apps, internet of things, home automation, connected car, etc.

BT leveraged our Rapport APIs and Rapport Sandbox to run their first hackahon. Rapport is our communications software platform, used by service providers and large enterprises to deliver voice, video and messaging.

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IPX Can Enable Revenue Innovation for Voice Wholesalers--Part II

In Part 1 of this series, I wrote about a couple of revenue generating ideas for IPX providers. So how can...

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YipTV Offers Free Trials for International TV

The news of OTT video growth hasn’t abated – Netflix continues to impress with earnings, Verizon reportedly has a new millennial-aimed OTT...

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IPX Can Enable Revenue Innovation for Voice Wholesalers--Part I

When I attended International Telecoms Week (ITW) back in May, I wrote about how voice wholesalers are looking to expand their...

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Expect Cloud UC Player BroadVoice to Acquire and More Inside Scoop

BroadVoice begins to construct new headquartersBroadVoice has been having a great deal of success lately – they’re moving to a new HQ,...

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How The Marketing Behind U.S. Presidential Campaigns Works

While social media has become a big factor in political donations in the last decade or so, its worth pointing out a...

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Why Broadband May Not Be The Answer

This is a look at a typical Internet Minute: And that is the consumer stuff filled with social and real time...

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M6 Migration

October 27, 2010

Apparently, this article produced a small bruha at Broadsoft Connections 2010 this week.  The service providers on M6 have a lot at stake - like all their customers. The M6 user group is a fairly vocal contigent as well.

It's a double-edged sword: M6 has features that BroadWorks does not and vice versa.

What I Learned From the Locknote

October 27, 2010

A keynote opens a conference and a Locknote closes a conference.

The Broadsoft Connections 2010 was opened by Wikinomics author Don Tapscott with his talk about the Digital Age. Our industry is aware that ubiquious broadband has changed the landscape of many businesses. The transparency that we have today (think blogs and WikiLeaks) means that nothing is really private.

This is paramount to me - obviously because I blog and occassionally get dirty looks for what I write -- but the Locknote was a panel of twitter experts - Tara Hunt, Joel Comm and Paul Chaney - being interviewed by Broadsoft CMO Leslie Ferry.

Add Some Skinny to Broadworks

October 26, 2010

Genband M6 platform is a softswitch that allows service providers to utilize Cisco IP phones running Skinny. The problem has been that Broadsoft, which bought Genband's M6 platform, has completed the process of adding the M6 feature set to the Broadworks platform. There are a bunch of M6 companies wondering what to do, because migrating customers from one platform to the new one (M6 to standard Broadworks) would be painful. (Thing re-configure every phone!)

Today, CommX merged with PressONE.

When the Cable Giants Wake

October 26, 2010

The MSO's will be coming strong into Hosted UC next year. Four of the top 5 MSO's will be rolling out Business Hosted UC services. By the time they come to market the current crop of ITSP (Hosted VoIP Providers) better have their marketshare shored up. The ITSP has to be really sticky to their clients.

Easylink Buys Fax2mail

October 26, 2010

Day 1 Observations from Phoenix

October 26, 2010

I'm at the Broadsoft Connections 2010 user conference in Phoenix. The theme is Ignite Passion (for Hosted UC). These are some of my notes:

Broadsoft is pushing not just Hosted PBX but services they are calling CAAS (Communications-as-a-Service).

The Pitfalls of Social CRM

October 21, 2010

A consultant sent me a link to look at a CRM solution. (I don't know why because she was researching blogging platforms when I spoke with her Tuesday). The site is intriguing and makes some big promises:

* Manage contacts and build relationships.
* Engage, import contacts on social networks.
* Track sales pipeline and view analytics.
* Organize projects, tasks, and events.
* Monitor customer & team activity in the stream.
* Google Apps Integration

First off, in my experience, you have to force people to use CRM. Unless you withhold pay, most salespeople will fight you on the use of CRM.







FCC Chair Makes Key Points

October 21, 2010

FCC Chairman Julius Genachowski spoke at the FCC Spectrum Summit making some key points, I think.

"We hold this summit at a critical time. Our economy is struggling. People are hurting.

Top 3 Ways Not To Interact with a Blogger

October 21, 2010

I get email from public relations firms all the time. Every time I think I'm off a list, I get added to a new one. I already get a steady stream of email from clients, vendors, peers and friends in the Industry. (Keep those tips coming!) Add in social media noise and most of my day is fielding news, questions, etc.

What's New to Sell?

October 18, 2010

Besides thinking Cloud, which is really just applications, there have been a few interesting product offerings from carriers. Here are some of them:

Both AboveNet and FiberLight have some new fiber miles to sell.

XO has almost 100 route miles of new metro fiber in Charlotte (with help from AGL and DukeNet).

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