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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Jet.com The .Good the .Bad and the .Ugly

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

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What's Up With the Data Center?

This morning there is an article that "RDG Capital Fund Management, the investment vehicle of Russell Glass and a significant shareholder...

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No Magic in Telco

February 27, 2015

GENBAND and fring are looking to take some of the revenue back from OTT apps by creating an alliance for global service providers. I think they are trying to close the barn door long after the animals are gone, but, hey, it makes the news. Most consumer behavior - especially on devices - centers on user experience. Carriers suck at UX.

Telecom News Tidbits Part 2927

February 27, 2015

A few things going on besides the color of a dress and the FCC orders (here and here). Here are some telecom tidbits.

Windstream didn't have good results this quarter. The former CFO/ new CEO had some explaining to do, including about the SMB market:

"CLEC SMB opportunities remain "challenging," said Bob Gunderman, Windstream CFO and treasurer, according to a transcript from Seeking Alpha.

Like Parasailing

February 26, 2015

Birch Buys Globalinx

February 26, 2015

It seems that Birch is acquiring more customers. In a surprise move (to me because where are they getting the money for this???), Birch on 2/17/15 agreed to acquire "the assets and customers of Globalinx Enterprises Inc.", a Rochester, NY-based Broadsoft wholesaler.

According to a letter from the company, "The decision to sell Globalinx was difficult but typical of many consolidations in the telecom industry. Our competition in this business is with Companies that are behemoths; like AT&T, Century Link, Verizon, and Level 3.

After 4 Million Comments, Open Internet Order Passes

February 26, 2015

There were 4 million public comments on the Open Internet / Net Neutrality docket (#14-28) at the FCC. Sure, most probably just said I hate Comcast/VZ/Frontier/AT&T/TWC/Cablevision but still, that is a showcase of taxpayers getting involved in an issue. Sure, one that most don't understand at all. Sure, they call it ObamaNet and condemn it because "It was Obama's plan to take over the Internet", but it is a 300 page order that has NOT been published yet.

At the FCC

February 24, 2015

While a lot is happening at the FCC, I haven't written much about it. My focus has been elsewhere - and most readers couldn't care less about regulatory. That said the USF Reform is still going on, including E-Rate program changes, Rural Broadband experiments, and CAF funding fights (between WISPs and ILECs). The AWS-3 spectrum auction had 4 big winners: VZW, ATT, DISH and the FCC coffers to the tune of $40 billion.

My Cynical View

February 24, 2015

Often people call me cynical. I guess you can look at it that way. In my view, this industry has been through almost $2 Trillion dollars in investment money since 1996. What do we have to show for it?

Spam Soap Going to J2 (with 7 Others)

February 23, 2015

Back in the ISPCON days, Spam Soap was a regular exhibitor. Spam Soap became Nuvotera, known as an email security services company and cloud services aggregator for MSPs. J2 Global via its Excel Micro business unit has acquired Nuvotera. This was just one of 8 acquisitions in one month for J2 Global.

It looks like Excel Micro will be taking over the FuseMail division of J2 as well.

What's Left to MegaPath

February 23, 2015

In 2010, Speakeasy and Covad got married to MegaPath to make a $500 million MSLEC (as they announced it). In 2012, they acquired IP5280, a Broadsoft based ITSP that had 1000 customers and 10K endpoints. MegaPath was a combination of many acquisitions over the years including DSL.net. We know how integration goes in telecom -- poorly -- so no doubt they had some issues.

Salute to Women in Tech

February 21, 2015

Women in the Channel, Women in Technology and Girls in tech are just a few of the organizations supporting women in the technology field. Being a women in telecom has its own special challenges.

The FCC had a facebook post about Dr. Shirley Ann Jackson which got me to write this article:

"In 1973, Dr. Shirley Ann Jackson became the first African American woman to earn a PhD from MIT.

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