Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Are You a Good Fit?

This is a question you should be thinking about? Is this customer a good fit for Solution A? Even better Channel...

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SD-WAN: the Hype has yet to start

We aren't really at the hype stage of SD-WAN yet, but the potential for this technology is pretty amazing. Right now...

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LTE Market Status, the Tie-In to VoLTE, and the Importance of 3G Interoperability

On March 7, the GSA put out a press release confirming that 2015 ended with over 1 billion LTE subscriptions.  This is a hockey...

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What Channel Are You Watching?

One thing I have noticed: UCaaS sales overall are not accelerating. Gary Kim writes how it is becoming a commodity. The...

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A Quarter Century Intel Wound From AMD and How to Respond

Show me the horsepower! By now, anyone who follows tech news even casually knows a massive 12,000 workforce reduction is taking place...

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Daniel-Constantin Mierla and Giovanni Maruzzelli Talk Real Time Communications and Kamailio World

Ring, ring, ring. Or maybe no ring at all because of the power of WebRTC. Welcome! Kamailio might be at the border,...

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The Feds Just Confirmed Banks are Still Too Big to Fail

I realize this is not a tech focused piece and that's generally why you come here but since a financial crisis generally...

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Citrix Cash Machine

March 8, 2011

Thoughts on Deploying Cloud

March 7, 2011


In this 13 minute interview with Dale Frohman of The Frohman Group , we discuss Cloud Deployment in the business.

Deployment of Cloud services is much easier in the small business space (under 100 employees), because typically this is not a complex network infrastructure. The first hurdle to Cloud Deployment is the complexity of the network environment.

Some systems just can not be moved to a cloud platform.


VAR's in the Cloud with HyperOffice

March 7, 2011

My EarthLink Strategy

March 4, 2011

When I analyze the four CLEC components of the new EarthLink Business, I wonder what Atlanta will do with it.

Deltacom had a huge fiber network (IFN) that essentially went under-utilized. In my experience, many employees did not know about IFN. Assets like lit buildings, collocations, colo gear, and the fiber maps are crucial to revenue generation from those hard cost assets.

Big Q: How Do I ...

March 2, 2011

So a big question I get from service providers is How Do I Sell Online? This question comes in many forms, such as (1) How Can I Sell This on my Website?; (2) How Can I be like RingCentral?; (3) How do I sell more on the web?; (4) What's that SEO thing?

Let's tackle the SEO thing first. (You can hear Rich Tehrani and I talk about SEO here).  Search engine optimization is about helping your website show up during one of the 31B searches done every month.

Why Do I Have To Give You That Info Again?

March 1, 2011

Speaking with Fonolo CEO Shai Berger and I were talking last night about Call Centers and the lousy customer satisfaction. All the M&A activity creates pockets of technology and data and apps that cannot integrate easily with other pockets of apps, systems, data.

For example, a customer calls an 800 number of a company that bought two companies - and integration is complete. Except it isn't. The company uses a couple of call centers to fulfill customer service.

The Hosted UC Script

February 28, 2011

I'm at Enterprise Connect (formerly VoiceCon) where the talk is all about CLOUD. (Surprise!) Cloud Communications from Cisco, Avaya, Shoretel (Untangling Complexity), Microsoft Lync, Sprint, IBM, Smoothstone, XO and Verizon. I didn't see a MITEL booth but at least 5 MITEL folks are speaking. Dan York is here.

Dash CS to Bandwidth.com

February 28, 2011

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DASH Carrier Services, a provider of E-911 and other services to the ITSP sector, was acquired by Bandwidth.com. Interestingly, Bandwidth.com used to be the provider of VoIP origination and termination services for many VoIP providers, but since gaining the Google Voice contract has lost many customers due to a lack of support. To be fair, if you have one ivory whale like GV, and get another (Verizon), the rest of the pack are just minnows. Now they will get those minnows back with the purchase of DASH.

Already my phone is ringing with questions about replacements for DASH, since providers that left BW don't want to go back.

Andy thinks this means an IPO coming for Bandwidth.com.



How Important is Retention?

February 27, 2011

For service providers who understand the cost of customer acquisition, retention is an important metric. In fact, Wall Street calls it churn. It has to remain under 2% to be considered under control.

For agents, retention is just as important.

Thoughts from Social Fresh

February 24, 2011

Social Fresh Tampa was this week but I only attended the final panel on Day 2. Justin Levy (now at Citrix) resonates with me. Zena Weist of H&R Block did not. Paula Berg formerly at Southwest Airlines, now with Linhart PR shoots straight.

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