Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Programmable SIMs for IoT, How DIDs Fit in and Alexa Fun

"Twilio ramps up mobile play with programmable SIMs for IoT and handsets with T-Mobile," says Ingrid lunden at TechCrunch. The idea behind...

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EEOC Finds Silicon Valley filled with Racist, Sexist Criminals

Expect the summer of deflection to continue. I have discovered the reason that there is a lack of diversity in Silicon Valley....

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Open Letter to LinkedIn

What started as a neat online rolodex evolved into a business networking site, but now is a lousy version of Facebook....

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API of the Week: Stitch Labs Adds Flexibility to Omnichannel Commerce

As the number of sales channels explodes, companies look to automation to help them manage inventory across them all. From Amazon to...

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ITW and the Importance of Services

As many of you know, ITW has historically been about wholesale voice minutes exchange.  But as voice minutes exchange has lessened in...

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All About the API: The One Developer Event You Need

OK, I am going to start off by taking back the headline of this post... There isn't one of anything you need....

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API of the Week: Use Flowroute to Access the Multibillion Dollar Telecom API Space

Flowroute is one of the companies in technology that “gets it” when it comes to APIs. Yes, I know APIs aren’t new…...

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My EarthLink Strategy

March 4, 2011

When I analyze the four CLEC components of the new EarthLink Business, I wonder what Atlanta will do with it.

Deltacom had a huge fiber network (IFN) that essentially went under-utilized. In my experience, many employees did not know about IFN. Assets like lit buildings, collocations, colo gear, and the fiber maps are crucial to revenue generation from those hard cost assets.

Big Q: How Do I ...

March 2, 2011

So a big question I get from service providers is How Do I Sell Online? This question comes in many forms, such as (1) How Can I Sell This on my Website?; (2) How Can I be like RingCentral?; (3) How do I sell more on the web?; (4) What's that SEO thing?

Let's tackle the SEO thing first. (You can hear Rich Tehrani and I talk about SEO here).  Search engine optimization is about helping your website show up during one of the 31B searches done every month.

Why Do I Have To Give You That Info Again?

March 1, 2011

Speaking with Fonolo CEO Shai Berger and I were talking last night about Call Centers and the lousy customer satisfaction. All the M&A activity creates pockets of technology and data and apps that cannot integrate easily with other pockets of apps, systems, data.

For example, a customer calls an 800 number of a company that bought two companies - and integration is complete. Except it isn't. The company uses a couple of call centers to fulfill customer service.

The Hosted UC Script

February 28, 2011

I'm at Enterprise Connect (formerly VoiceCon) where the talk is all about CLOUD. (Surprise!) Cloud Communications from Cisco, Avaya, Shoretel (Untangling Complexity), Microsoft Lync, Sprint, IBM, Smoothstone, XO and Verizon. I didn't see a MITEL booth but at least 5 MITEL folks are speaking. Dan York is here.

Dash CS to Bandwidth.com

February 28, 2011

Image via Wikipedia

DASH Carrier Services, a provider of E-911 and other services to the ITSP sector, was acquired by Bandwidth.com. Interestingly, Bandwidth.com used to be the provider of VoIP origination and termination services for many VoIP providers, but since gaining the Google Voice contract has lost many customers due to a lack of support. To be fair, if you have one ivory whale like GV, and get another (Verizon), the rest of the pack are just minnows. Now they will get those minnows back with the purchase of DASH.

Already my phone is ringing with questions about replacements for DASH, since providers that left BW don't want to go back.

Andy thinks this means an IPO coming for Bandwidth.com.



How Important is Retention?

February 27, 2011

For service providers who understand the cost of customer acquisition, retention is an important metric. In fact, Wall Street calls it churn. It has to remain under 2% to be considered under control.

For agents, retention is just as important.

Thoughts from Social Fresh

February 24, 2011

Social Fresh Tampa was this week but I only attended the final panel on Day 2. Justin Levy (now at Citrix) resonates with me. Zena Weist of H&R Block did not. Paula Berg formerly at Southwest Airlines, now with Linhart PR shoots straight.

ATTB2B

February 23, 2011

VoIP Consolidation Well Underway

February 22, 2011

There's been some M&A among VoIP Providers this year but there is more on the horizon. CLEC's are looking to get in the game with an acquisition. Indeed EarthLink did just that with its quiet acquisition of STS Telecom, a former UNE-P then Sylantro shop in South Florida (to go with its purchase of Deltacom).

Other ITSP's are actively seeking an acquisition or hoping one will come along.

Consumer Telecom Dropping

February 21, 2011

With the latest quarterly financial reporting in, one item stands out: CenturyLink, Qwest, Windstream and EarthLink are all experiencing consumer decline.

"CenturyLink Inc and Qwest Communications International Inc both posted quarterly revenue declines in what is expected to be their last reports as independent telephone operators, as customers disconnected their home phones in favor of cellphones." [Reuters]

In the case of Windstream, Morningstar reports that "Consumer revenue, which accounts for about 35% of the business directly, dropped 3% versus a year ago, in line with the prior quarter and a significant improvement versus the first half of 2010. Demand trends weakened, however, with phone customer losses increasing sharply versus both the prior year and quarter. Internet access and television customer growth also slowed to a trickle during the quarter."

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