Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Wild Wireless Winners

May 18, 2010

I didn't know that Carlos Slim owned Tracfone. I also didn't know that it was on VZW's network. 

WalMart is a large retail channel for Tracfone, joining forces in 4Q09 to offer a $30 per month no-contract plan that consists of 1000 minutes, 1000 texts and 30MB of data. This plan (and a $45 plan) were introduced under the brand Straight Talk, offered through América Móvil subsidiary Tracfone Wireless.

Rules of Engagement

May 18, 2010

It's a sometimes funny CBS sitcom, but to Agents in the Telecom Indirect Channel, Rules of Engagement are the sometimes written policy from carriers about Channel Conflict.

What is Channel Conflict?

Channel Conflict is when an agent and a direct account exec are battling for the same account. It helps if there is a written policy in place.

Just a Reminder

May 18, 2010

The masses. You know, the ratepayers, the taxpayers, the consumers. These are the people who have paid for the PSTN. These same consumers have also paid for the future broadband networks that the ILECs have refused to build despite taking rate hikes (for years) to pay for the promised land.

So when there is talk about No Investment in Telecom, I have to laugh.

What Happened to Redundancy?

May 18, 2010

I don't know if you have been reading about the outages that the Cloud Providers have been having. Rackspace, Amazon, Terremark to name a few have experienced outages in the last six months.

My question is What Happened to Redundancy?

The main selling point of these data centers is Redundancy. You know, Battery backup, Generator (for auxillary power), in some cases dual electrical grid power feeds.  

A vehicle took out a transformer on a utility pole in instances at both Rackspace and Amazon. But shouldn't the battery backup work for at least 45 minutes?





Lit Building Strategy

May 17, 2010

Rob Powell at Telecom Ramblings has his lit building chart updated. Top 5 most lit buildings is TWT, L3, Optimum Lightpath, FiberTech and XO at 3000.

So L3 tried to sell mainly on-net via the channel. They would light any building within 400 feet of a fiber route.

Inside Wiring

May 14, 2010

GTT Balks on Acquiring GCI

May 12, 2010

Mobile Bill Made Simple

May 11, 2010

The first action by the FCC Consumer Task Force is to launch an initiative to help consumers avoide "Bill Shock". [Official announcement here]

"The Bureau is seeking input on ways to alert consumers about potential high charges before they add up. One idea is a technical solution now used in Europe that could help consumers avoid this problem."

Is This The Right Move?

May 11, 2010

Sprint currently has 3 pre-paid brands: Boost Mobile, Assurance Wireless and Virgin Mobile. It's adding another that will sell pay-per-minute services. (Name to be determined).

Boost Mobile is a flat-rate all-you-can-eat plan at $50!

I Want To Work With You

May 10, 2010

I hear that a lot: "I want to work with you." What they really mean is: "Please sell for us." or "Please bring us deals."

It's actually getting funny. I had a VoIP provider call me recently. I tried explaining that I work with VoIP Providers - many of them.

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