Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Cellular Blues

December 12, 2009

It's a blue holiday for the cellular networks. Apparently, AT&T would like you to use your iPhone way less than you are. It's abusing their already tired network. The funniest response to this was by Fake Steve, who also happens to point out that the only innovation is in financial engineering.

VZW has doubled early termination fees for smartphones. The FCC is looking in to that.

Sprint is raising fees (that look like taxes but aren't) because they need some profit.



Is Cable-like TV Almost Extinct?

December 11, 2009

According to Qwest (via GigaOM), Pay-TV won't be around in 5 years. With the tech  crowd, Hulu, YouTube, iTunes, NetFlix and other streaming media services are replacing TV. (NYTimes has an article about someone doing that here.) One of my ISP clients has a fat pipe to his house, an HDTV antenna for local channels, and then just uses AppleTV and online content for entertainment.

Why are we reading about this? (Why am I writing about this?) Because the music business was too slow, stupid and greedy to catch on to the Napster craze.

Will You Be Extinct?

December 9, 2009

Yesterday I had lunch with XO's Tom Gorey and Peter Davis. We spoke about the fast changes taking place in the channel space. Tom used to work for Ingram Micro, so he understands the VAR space as well. 

The big issue for both VAR's and Agents is that the price pressure on hardware and telecom services is shrinking margins and commissions fast. We all remember when Internet T1's were $1500.

A Few Words with ACC

December 3, 2009

While at the Microcorp One-on-One event I had a chance to sit down with the president of ACC Business, JD Baker.  We talked about the changes in the portfolio in 2009 (now that all the Baby Bells have transformed back into Ma Bell).

Baker thinks that the second half of 2009 will be stronger, since the first half of 2009 was kind of soft.

The next strong service will be Ethernet. EaMIS utilizes Ethernet transport to establish connectivity for a customer for managed internet service. This was rolled out in 2009 - at very competitive pricing - at a time when businesses were looking for Ethernet in place of TDM. (Businesses growing out of Broadband are used to a Cat5 hand-off and inexpensive switches).



Why is selling Hosted PBX so hard?

December 3, 2009

Talking with VoIP Providers most are just selling SIP Trunking. Why do I say Just? Where's the value in that? PRI replacement service while shaving revenue off the customer bill is the reason that the telco industry is sinking.

A Few Words with COLOTRAQ

December 1, 2009

Dany Bouchedid is not only the President of the Technology Channel Association, the only not-for-profit association for channel partners, but he is the CEO of COLOTRAQ. Colotraq is a sort of master agency for collocation worldwide, that has direct agreements with over 400 facilities globally. I asked Dany a few questions about colocation, since I think it is an area that some agents (channel partners) are mystified about. However, with worker mobility and the significance of always available data (reasons cloud computing, SAAS and virtualization are buzzing), colocation becomes important to businesses.

Intelliverse Shifting Focus

November 30, 2009

Battle of the Maps

November 30, 2009

Cellular companies have some of the lamest ad campaigns. Apparently, the marketing folks AND their ad agencies are SO far removed from the consumers that they don't even know what message to spend millions on.

What difference does a coverage map make to the average consumer? Your phone either works or doesn't. Most folks I know buy a phone based on where they spend the most time.

Were There Highlights in 2009?

November 25, 2009

Ken Camp's Year in Review prompted me to write this. It's been an interesting year. SIP, UC, Cloud, Merger. That's really how I see the blur that was 2009. I attended so many conferences this year.

Windstream Grabs Another

November 25, 2009

Windstream follows up its acquisition of CLEC NUVOX with the purchase of an ILEC. Windstream Announces Acquisition of Iowa Telecommunications Services for $261M in cash, $269M in shares and $598M in debt (see Reuters).

In its latest SEC 10Q filing, it states:

"On November 2, 2009, Windstream entered into a definitive agreement to acquire all of the issued and outstanding shares of common stock of NuVox. As discussed under "Pending Transactions" above, Windstream expects to pay approximately $280.0 million in cash and assume $180.0 million in net debt in the first half of 2010 as part of the transaction, which will be financed with existing cash on hand and borrowings available under the Company's revolving line of credit.

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