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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Cloud Communications Alliance Interview

April 23, 2010

Lots of buzz this week about the launch of the Cloud Communications Alliance by a group of 8 Broadsoft based service providers. This is a short interview with Dean Parker of Callis Communications about the Cloud Communications Alliance and what it means for the industry as a whole.

Some quick facts:

This was a year long venture to get launches.

SalesForce.com Buys Jigsaw

April 22, 2010

SalesForce.com is approaching a $3B year. They took a small part of that to buy Jigsaw for $143M. Why?

Steve Cadley is a SalesForce.com partner who helps businesses with sales performance via implementation of Miller Heiman process and SalesForce.com CRM system.

Qwest Merging with CenturyLink

April 22, 2010

News reports this morning from NYTimesBusinesWeek and MarketWatch have CenturyLink merging with Qwest in an all stock deal. Huh?!

"The firms say the deal values Qwest at $22.4 billion, including $11.8 billion of assumed debt." [MW]

"The combination creates a national, 173,000-mile fiber network, the firms said.

TCA Looking for a Few Good Agents

April 21, 2010

This is not a Phone Booth

April 21, 2010

HD Voice Coming to the Cloud

April 20, 2010

Today, the Cloud Communications Allianceā„¢ launched at the Cloud Computing Expo in NYC. The Cloud Comm Alliance consists of 8 ITSP members: Alteva, Broadcore, Callis Communications, Consolidated Technologies Inc., IPFone, SimpleSignal, Stage 2 Networks and Telesphere. [see member profiles here]. The consortium will drive development and adoption of the first nationwide high-definition enterprise voice and data network in the IP Cloud.

Big Changes at the Big Bell

April 20, 2010

The agent that dragged me into Telecom back in 1999 sold his telecom agency on New Year's Eve. He was a Gold Partner for many years but met with me in November because he saw the writing on the wall. Things were constantly changing behind the wall of the Big Bell, but this time it was going to be disasterous.

2009 marked huge changes with 50 hours of training; separate divisions walled in; and a major push into mobility. And a major shift in commissions to a one-time upfront payment. In 2010, it got worse. 

One of the biggest problems with the Bell program has always the numerous promotions and how they are applied.



Chatting with Jon Arnold

April 16, 2010

What Does UC Mean?

April 14, 2010

How Do You Raise An Ocean?

April 13, 2010

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