Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Best Practices for the Channel

November 23, 2009

Currently on the LinkedIN Group for Technology Channel Association members, we are having a dialogue about two important topics: a Code of Ethics for Agents and Best Practices.

The Technology Channel Association (TCA) wants to examine the best ways to elevate the professionalism of this industry overall.

In July, the TCA held an interactive conference call titled Best Practices for Channel Managers. Agents shared their points of view on what can be done on a daily basis to ensure the best possible customer experience.

Open Neutral Fair

November 20, 2009

There are a bunch of debates raging over the telecommunications infrastructure. 

Congress has looked at Open Access bills for cellular networks. By this we mean that a consumer can use any available handset or device on any cell network. This is kind of the Carterphone concept for cellular.

The 700 MHz auction had open access provisions built right in, so VZW's 4G/LTE network will need to incorporate Open Access.

Spectrum is a finite resource. TV, radio, public safety and the cell companies all share access to various licensed spectrums.





Mainly Cellular News Tidbits

November 19, 2009

American Tower is buying 196 Towers from Cincinnati Bell (CellNews)-- Outsourcing of Network Infrastructure continues.

Mobile Backhaul Equipment Market to Jump 60% in 2009 to $5.9 Billion (CellNews) Qwest and cable companies are all over fiber backhaul from cell towers. More smartphones means more bandwidth needed from each cell site - and NxT1 won't cut it. Using wireless backhaul won't either as the big boys don't want to use Unlicensed nor use up their precious paid-for spectrum on backhaul.

The Niche Game

November 19, 2009

"Niche groups are emerging as cultural creators" - Frank Cooper of PepsiCo at AMEX Innovation Summit.

Tom Peters has been talking about businesses aiming at the explosively growing Hispanic market as well as targeting female shoppers for years. I guess Pepsi finally listened.

At Broadsoft Connections I made the comment that a Bundle will need to be created to target a specific vertical (or niche).

Unsubscribe and Permission

November 17, 2009

Seth Godin wrote Permission Marketing in 1999. Ten years later, most media companies don't understand the concept still. As Seth explains in the book and in his blog numerous times, when I give you my email address, it is a trust issue. I trust that you will not spam me; inundate me with off-topic email; and most importantly not sell my email address to third parties -- even if they are your partners. 

All too often, when I sign up for an event, I get inundated with email from the vendors of the event.

A Very Specific Target

November 11, 2009

Listened to XO to introduce Enterprise SIP (ESIP) to the Channel today. This offering is very targeted. Enterprise SIP is designed for multi-location customers such as Retail and Restaurant chains that are looking to get rid of PRI's.  

ESIP will be for high capacity connections with the minimum connection of 10MB at the hub (or HQ) for aggregated voice traffic. 

Essentially it is a SIP trunk (at 10MB) that will take all of the local and long distance traffic - inbound and outbound - from the branch offices across an MPLS (or other private network) through one or two hub circuits. 

Here's how it works.

You connect all of the offices together via a private network or MPLS architecture. Then you port all of the numbers to the SIP Trunking of XO's Enterprise SIP Service. The trunk will plug into an IP-PBX or an SBC and handle all of the voice traffic on the company network.







IS MPLS HIPAA Compliant?

November 9, 2009

Speaking with Peter Davis, Partner Channel Manager in the Southeast for XO, about MPLS and HIPAA. XO recently held a webinar describing how their MPLS Solution can enable healthcare organizations to be HIPAA compliant.

The wording here is important. Transport is neither compliant or not.

Onboarding a VoIP Customer

November 6, 2009

AT&T cancelled their CallVantage service. It will go dark on Nov. 20th. The porting process is probably the most painful part of changing service. If you are a licensed CLEC, it is a little easier.

Where Has the Integrity Gone?

November 5, 2009

I received an email yesterday through my website contact form. From Dennis  asking me if I was a direct agent for Paetec. (I'm not; I sub through Microcorp). I reply that I am a sub-agent and ask why.

Gary Kim: How Not to Sell Hosted VoIP

November 4, 2009

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