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10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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IT Expo Update I

September 17, 2008

At Andy's wine dinner at Roy's last night, the first wine was a 1999 Pinot Gris that was Excellent! And the first Pinot Noir (2001 Siltstone Oregon Pinot Noir from Oregon) was very good. Even the chardonnay was nice (and I am not a Chard guy).

My panel this morning with Unity Business Networks, Telesphere Networks, and Aptela had a full room as we discussed deploying hosted PBX. The pitfalls and pain of the deployment. The stickiness too.

Posted in conferences, expo

Tagged: IT EXPO, it expo west : Related Tags: pinot

Largest Press Room Ever

September 16, 2008

Here at Room 502B at the IT Expo West, we have the largest press room ever! Ten columnists / bloggers lined up with desks and laptops and eleven tables for people to hold meetings.

Posted in TMC, conferences, expo

Tagged: it expo west : Related Tags: largest press

Social Networking Blundering

September 15, 2008

Speaking with a buddy this morning about MySpace and Facebook where people add so many personal things. The HR Director at his company Googles each applicant and checks their social networking profiles. Drunk or other improper photos relegate your resume to the shredder. Here's 12 Photo blunders that have gotten folks in trouble. I'm sure there are many more. Peter Shankman, author and PR guy, likes openness in people's profiles. But is there a line? Would you hire someone who's profile contained 450 bikini photos? (I probably would if I was hiring sales folks How about lovie-dovie photos? Or other types that are not family portrait type content?

Posted in social network

Tagged: facebook, myspace : Related Tags: social networking, photos

What a Crazy Wall St. Monday

September 15, 2008

As we start Monday, we learn that Lehman Bros. filed for BK, AIG needs to re-structure (and needs another $40B! after raising $20B) and Merrill Lynch gets bought by BoA for $50B. This follows on the heels of last week's Freddie Mac and Fannie May take over by the Fed.

Interesting note from USA Today, " When Bank of America balked at buying Lehman, the government urged it to buy Merrill instead."

Oh, and Ike smashed much of Houston, but oil still dropped below $100 per barrel.

Yesterday, Greenspan, on ABC's This Week with George, said that this is "by far" the worst economic crisis he has ever seen.

Posted in off topic, politics

Tagged: bankruptcy, banks, rant : Related Tags: banking disaster, years, still, banking

Newber

September 12, 2008

FreedomVoice unvieled Newber at CTIA. It is the beta version of the first location-aware business number. Newber Beta is an application that resides in the iPhone as a fully functional second line and uses positioning technology to locate and seamlessly transfer calls to nearby landlines, even during an in-progress call.

Newber Beta delivers an independent number that can be assigned to any phone, sparing the caller the task of dialing multiple numbers for mobile, home, work, etc.

Posted in apps, cellular, voip

Tagged: anywhere, freedomvoice, iphone, newber, voip : Related Tags: business calls, newber, phone, business, calls, iphone

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Click to Give

September 11, 2008

I was reminded this week about a few websites to click to give:

The Animal Rescue site, where you click to have sponsors pay to feed a rescued animal.
The Red Cross spends about $50M per Hurricane. We are on Ike, so they have spend a few hundred million. Help out by giving $10, especially with Ike about to batter Texas.
The Breast Cancer site lets you click to have a sponsor pay for a Mammogram. Also, the fine folks (like my wife) who have spent 3 days walking 60 miles in the Susan B. Komen's 3 Day Cancer Walk could use $10 also.

These are feel good things and half of them don't cost you anything but a click.

Posted in off topic

Tagged: web apps : Related Tags: click

iPhone

September 11, 2008

Can we stop with all the iPhone talk? Sheesh! Out of about 300 blog posts on my Google Reader today about 75% mention that cell phone that you can only get in a blood contract with the Evil Empire. Enough already. There's plenty of other stuff to write about.

Posted in cellular

Tagged: iphone, rant : Related Tags:

FCC Grants Reporting Forbearance

September 10, 2008

SERVICE QUALITY, CUSTOMER SATISFACTION, INFRASTRUCTURE AND OPERATING DATA GATHERING. Granted forbearance from legacy reporting and accounting requirements. Seeks comment on industry - wide reporting. (Dkt No. 07-21, 07-139 , 07-204).

Posted in FCC, broadband, telco

Tagged: fcc, forbearance : Related Tags: service quality, management information, armis service, system armis, information system, reports

Best Use of the Internet

September 9, 2008

Right now, I find that besides blogging, email and research, the best use of the Internet right now is Hurricane tracking.

Posted in Internet

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