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Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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Point1 Joins Pac-West

September 12, 2011

Posted in mergers, voip

Tagged: mergers, voip, wholesale : Related Tags: unipoint holdings, point

So the FCC could be court ordered to finally resolve the Special Access Reform issue that has been unresolved since 2002! Special access are the circuits that CLEC's purchase straight from the tariff - basically at retail pricing. With so many circuits no longer in the tariff (see AT&T on Metro ethernet and many other services), CLEC and other service providers have to pay more for access than if they bought a bundled service. For example, 10 MB of Metro ethernet transport is now $1270 on a 3 year contract when it was $684 before August 1, 2011; yet a 10MB EaMIS (Internet access via metro ethernet) is under $1000 on a 3 year term.

Posted in CLEC, FCC, Internet, ethernet, telco, wireline

Tagged: clec, comptel, ethernet, FCC, internet, price war : Related Tags: metro ethernet, special access, access reform, access, reform, metro

A Couple of M&A Items

September 9, 2011

It seems that Apple put in a bid for Dropbox for $800M (for $100M in revenue). But Dropbox decided to get another round of funds and think IPO instead. [BusinessInsider]

Cablevision will resell Sprint wireless service through its Optimum Business unit. Quad play for SMB.

Posted in broadsoft, cellular, cloud computing, conferencing, fiber, hosted uc, mergers, smb, unified communications, wireless, wireline

Tagged: broadsoft, cellular, conferencing, fiber, mergers, sprint, wireline : Related Tags: broadsoft

Why I Am Skipping Connections

September 6, 2011

Next week I will be in Austin for ITEXPO from Sunday till Thursday. It starts the fall conference caravan. There are so many conferences in October it is crazy: TelcoTV, COMPTEL, WISPA, FISPA, MUMS, Broadsoft Connections, Metaswitch User Forum, STC and a cloud thingy or two. I can't wait for November!

Posted in PBX, broadsoft, channel, conferences, expo, hosted uc

Tagged: broadsoft, conference, expo, itexpo : Related Tags: channel partner, broadsoft, channel, clients, conference, connections

Is the Transactional Agent Model Sustainable?

September 1, 2011

This was a topic in Chicago last week: Is the Transactional Agent Model dying? It isn't dying because the telecom business is such a commodity. Dumb pipes will always be a commodity. That's why managed servcies was invented.

Posted in agents, cableco, channel, commissions

Tagged: agents, backoffice, channel partners, commissions, master agency : Related Tags: agent model, master agency, service account, model sustainable, transactional agent, model

Colo Agency is 45th

August 31, 2011

Inc. Magazine has notified Global Communication Networks that the firm ranks number 1,347 on Inc.'s fifth annual Inc. 500|5000. In addition, GCN was ranked as the 45th fastest growing telecommunications company in the nation, as well as one of the fastest growing companies in Florida. (You can read the whole press release here.) I just wanted to take a moment to give props to a fellow agent (and TCA member) and fellow Floridian. Congrats!

Posted in PBX, TCA, agents, colocation, data center

Tagged: agents, collocation, pbx, TCA : Related Tags: fastest growing, member, fellow

A Little Merger Opposition

August 31, 2011

Rep. John Conyers (D-Mich.) and Rep. Ed Markey (D-Mass.) held a news conference to oppose the AT&T/T-Mobile merger. According to this report, "At the news conference, Conyers said, "I've never seen a merger that didn't lose jobs." .... At the hearing the next day, Conyers went further, stating, "I have never met a merger that I liked. They always cost jobs, and they create less competition, and they hurt consumers.""

Posted in cellular, mergers, politics

Tagged: att, cellular, congress, mergers : Related Tags: mobile merger, simply abandon, merger, conyers

Everyone is Looking to the Channel

August 29, 2011

It's funny that at the same time telcos are screwing channel partners contracts and commissions - InterNAP, Switch&Data/Equinix, Deltacom (before ELNK) - the "Cloud" is looking to the Channel in a big way.

The biggest problem that cloud providers face is how to make sales. There are way too many providers, not nearly enough differentiation, too much vague marketing, and the sales process is challenging. That's right: Challenging.

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