Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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But It's In the Tariff!

September 16, 2009

I've been trying to order Dry Fiber out of the AT&T Southeast FCC Tariff # 1 for over a month.

The Service Inquiry used to be manual paper - now it is a system called NSS. No idea how to access that system. 

I tried to order it through the Channel. It is not on the commission schedule so my Channel Manager wrote me, "We need to concentrate on products we get paid for, dry fiber is not one of those products."  So nevermind helping the customer.  Or sell product and bring in some revenue. Or that the customer has a huge spend with AT&T already. (Or that I just need an SI done - nothing more).

Product Management indicated that AT&T is no longer offering the Dry Fiber product.







Why Not COMPTEL?

September 14, 2009

A piece of news hit me that just adds to the bad taste that COMPTEL leaves in my mouth. Here's an organization that is mainly composed of CLEC's. Since MCI and AT&T were acquired by RBOC's all teeth have left the building. I can't think of a single COMPTEL FCC or court victory.

New Sprint Rumor

September 14, 2009

Engadget has a rumor that Deutsche Telekom is eyeing Sprint Nextel for acquisition. There are a number of issues here:
  1. DT owns T-Mobile.
  2. T-Mobile is GSM and Sprint is iDEN and CDMA. Not much value in mixing that many signaling protocols. No synergy.
  3. FTC and DOJ may not like that much Public Safety being foreign owned.
  4. The cost would be staggering.
By that I mean that DT isn't exactly experiencing huge growth to pay back a multi-billion dollar acquisition of a declining asset.

SUTUS Does an Upgrade

September 10, 2009

SUTUS sells an Office-in-the-box solution for small business. For 25 and under employees, the Sutus Business Central 200 is a file server, email server, router, wireless access point, and phone system. The BC200 has gotten an upgrade
  • New User Interface: enhanced Flex technology supports seamless installation, management and use of the Business Central 200, onsite and/or remotely.
  • Enhanced Desktop Install Tools: enables the set-up of desktops, VPN clients and mail clients in a matter of minutes.
  • Enhanced Network Interoperability: the appliance now can seamlessly co-exist within a customer's legacy local area networks; including active directory, hosted exchange, and existing internet routers.
  • VoIP Interoperability: ITSP partners added to the VoIP interop menu now include Bandwidth.com, Airespring, Excel and XO Communications.
It's the telephony upgrade that caught my eye: Call park / retrieve and directed pick-up. Older key systems use call park and most Hosted PBX systems cannot emulate that feature. (Aastra has a PBX that can).

ADTRAN Teams with TBI

September 10, 2009

Channel Shift

September 10, 2009

The Channel is Shifting - and by that I do not mean a paradigm shift. I mean, that some telecom company channel programs are shifting away from a typical Agent focus and aiming squarely at the VAR Channel.

XO has a distribution deal with Tech Data that gives them access to a ide and deep VAR base. Once the VAR's figure out that taking the WAN piece isn't that difficult, the value added reseller will become what the system integrator is to Microsoft Partners:  the glue that small business needs to mesh it all together.

The Systems Integrator doesn't just install software, they right API's or drivers or database hooks to make data flow in an easier fashion through the system. The basic MCP just sells licenses and Exchange seats.



Only 2 Rounds of Broadband Stimulus

September 10, 2009

Looks like the latest testimony says that there will only be 2 rounds of funding under the Broadband Stimulus act.

V. Future Funding Rounds Although NTIA and RUS previously indicated that we planned to hold up to three rounds of funding, our review of our experience in this first round, leads us to now explore the option of holding just one more round of funding. This more consolidated approach may have the potential of yielding benefits for all stakeholders.

Too many apps for way too much money (basic math anyone?) has closed the window for some applicants who were on a holding pattern to see what could be learned from Round 1.

What did we learn? Rules change fast these days.





Contract Law and Bad Advertising

September 4, 2009

Being a telecom agent usually means that you will have commission challenges with your vendors (the carriers). 

I have been on the receiving end of a big dent in my pay a couple of times. (Netting sucks). But it is the nature of the beast.

I would like to point out that time and again when agents bring their commission issues to me (because I am a blogger and a founding member of the TCA, a non-profit association for the betterment of the  agent channel), the dispute is a Contract dispute. Your agent agreement is a contract.



Can You Scale?

September 1, 2009

I've been talking about Scale and Culture a lot lately. As companies hit revenue plateaus, the growth is difficult.

How do you hire the right employees that will fit in your corporate culture? Especially if your culture is what is one of your differentiators like Paetec likes to say (or Zappos). 

How do you manage the growth?

We have had a $1B CLEC before - Intermedia. It imploded under its own weight.





CLEC Strategy Thoughts

September 1, 2009

Talking with a mutual fund manager today about CLEC Strategy. The interesting point that was made is that if you don't own your own facilities is your business model short term?

Interestingly, if you own your own facilities - whether that is fiber, MTU, or wireless - then you certainly have an advantage. To get there, you need to sell Dense. Then convert to facilities from rented plant.

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