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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Which Docket, Dave?

February 4, 2010

Dave Rusin is the CEO of American Fiber Systems. He is a self-proclaimed fiber bigot. He has a two part blog post about the Special Access fight at the FCC. 

Dave may have his dockets confused. He calls it the Special Access docket at the FCC, but he is really ranting about the UNE docket. What's the difference?

The Special Access docket was started by Sprint and T-Mobile.



Can You Stop Billing Me?

February 4, 2010

AT&T terminated the CallVantage service in November. Not only was porting the number out of CallVantage a challenge, but they continue to send me a bill for a service that they terminated!

I can't log in because the phone number is no longer with ATT. So I email for help.

Is This a First?

February 4, 2010

Chasing the Points

February 3, 2010

Sometimes being an agent is embarrassing. There's the whole discussion on Phone+ about Ethics in the Channel. When I first got in the channel in 1999, I wouldn't do business in Miami, because you had to buy the business. Agents would pay up to 90% of the commissions back to the customer (or the customer's wife) to get the business. 

Then there's the whole: I'm going with whoever gives me the most points.

Comcast Buys NGT

February 3, 2010

Comcast goes deep into trunking and Hosted VoIP with the purchase of New Global Telecom (NGT). NGT has had a few business models. It started out as a wholesaler, providing the back-end softswitch for companies like AT&T and New Zealand Telecom. It then started selling partitions on the Broadsoft.

VoIP Via Affiliate

February 2, 2010

RingCentral has been selling their services via the affiliate marketing route for some time. LD.net built a big book of business through affiliate marketing. Now FreedomVoice has launched their affiliate network.

"The program offers affiliates the opportunity to sell three popular FreedomVOICE products: FreedomVOICE Toll Free Number Service (virtual phone system solution), FaxFreedom (an intuitive Internet faxing service), and AdTrakker (a real estate call capture system)."

Commission Junction is one of the portals for affiliate marketing.

Latisys Lands a Rockstar

January 29, 2010

Latisys is a VC backed data center solutions company. Latisys was formerly Managed Data Holdings, a company founded in 1994, that was transformed and renamed in 2007 by a group of venture capital firms.

Latisys is a leading provider of colocation, managed hosting, managed services and disaster recovery solutions. Latisys runs multiple SAS70 Type II certified data centers across the United States.

SayHired at Startup Telephony Camp

January 29, 2010

Screening candidates that send in resumes is a tedious task. I get to do that when my clients are hiring new salespeople. It's a time-consuming task. Really,  resumes don't mean anything because how many aren't embellished?

Anyway, at the 1st Startup Telephony Camp which Larry Lisser ran, we had a chance to hear from 4 start-ups - SayHired, Close Haul Communications, Fonolo, and Pebb.ly

So I know of a few companies looking for marketing, sales and channel people.



iEXPO

January 29, 2010

XO Channel Exec Changes

January 27, 2010

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