Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Covad Acquiring MegaPath

March 31, 2010

Covad announced a merger with MegaPath today. That combines 2 of the 3 independent DSL transport players in the Industry. (The third would be EarthLink's New Edge Networks). Interestingly, MegaPath is a Covad customer.

Ever Wonder?

March 31, 2010

Ever wonder why Hosted PBX isn't sold by telcos? It's the new entrants to the voice game that are pushing Hosted PBX on to the business community.

Comcast is probably the closest thing to a CLEC that sells Hosted PBX; hence, the NGT acquisition. 

Many CLEC's have morphed into tiny ILEC's, because getting to $1B in revenue means changes. The model for most of the CLEC's is the ILEC. It's unfortunate but true. 

The sales force for most CLEC's has the plug-n-play mentality, which to me  means that the sale is wrapped around replacement services.



ATC Assists TCA With Code of Ethics

March 30, 2010

ATC Instrumental in Collaborative Effort to Formalize Technology Channel Association's Code of Ethics

Association's Agent Committee Finalizes Professional Guidelines for Telecom Agents

Advanced Technology Consulting, Inc. today announced its critical involvement in a national, collaborative effort to formalize the Technology Channel Association's (TCA) Code of Ethics.

USF now over 15%

March 30, 2010

Is Hosted PBX Like BPM?

March 29, 2010

Business Process Management was a big concept about 5 years ago. The concept revolved around integrating business processes into systems for consistent execution of routines. (Heh! I can talk marketing speak!)

Today, we have Hosted PBX coming into small and medium businesses mainly as a cost savings factor, but there are business changes that occur due to the nature of the service.

As companies move to Software-as-a-Service, Cloud services or other hosted offerings, business will change as a result.



VoIP Access Ruling

March 29, 2010

"On February 18, 2010, a federal district court stepped in to fill the gap left by the FCC's silence on the issue of whether transmission of Voice over Internet Protocol ("VoIP")-originated calls is an information service exempt from access charges or a telecommunications service subject to access charges." [from Kelley-Drye]

I spoke with Kris Twomey last week about this judgment. In summary, the judgment of Civil Action No. 08-0397 is as follows: "If the call leaves the customer premise as VoIP and remains VoIP until it hits the tandem, then there are not any LD or toll access charges. VoIP is an Information Service according to the FCC."

HD Voice is Supplied More Buzz

March 29, 2010

Brain Drain and TBTF

March 29, 2010

This is about tech in general and very specific to my current location. Kind of a rant.

There was an article in the St. Pete Times about the Tampa Bay Technology Forum working on a state-wide initiative. State-wide?

SUTUS DEMO 2010

March 26, 2010

Our Economic Survival

March 25, 2010

The FCC's National Broadband Plan suggests that adding 500 MHz of spectrum to the mix will fix most things. HA!

I thought when Julius became FCC Chair we would have some change. Instead, we get the idea that if we give more spectrum to companies that already have spectrum we will improve the current situation.

Somebody please explain how?

Sprint, Clearwire, T-Mobile, VZW and AT&T have spectrum that they have not turned up yet. Giving them more - and varied - spectrum will not make any marked improvement. 

How many radios do you thing we can add to a cellular handset?







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