Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why Android Sucks: Part 2

Earlier this month in a piece titled Why Android Sucks you learned that Dell decided to stop updating Android devices. The article...

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2016 State of WebRTC

Where are we really with WebRTC?  It’s not generating the buzz it used to. There are not many specialized conferences anymore.  Even...

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What It Means to Master an Agency

After rumors swirled at CP Expo in Vegas in March, the announcement is finally here: Sandler Partners is acquiring X4. This...

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Why You?

This was another Me-too week in press releases. It was ILEC SD-WAN week with announcements from AT&T, CenturyLink and Verizon. It...

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Zang to Grow Communications PaaS offerings at All About the API

Here at the All About the API 2016 show in Las Vegas I got a chance to catch up with keynoter Davide...

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PlumUC Pipes in on Skype4B for Partners

On Microcorp's weekly agent call, the first topic was the Office365 opportunity for channel partners. (One slide from that call shows...

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Business Continuity is a Conversation

I think about Business Continuity all the time. In the past two months, my cable service has gone out 3 times...

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FCC and Broadband Growth

November 1, 2010

Trending on my twitter stream is Small Business & Entrepreneurship Council (SBE Council) President Karen Kerrigan's op-ed in the Washington Post about net neutrality and the FCC's proposal to impose Internet "reclassification." Basically, she states: FCC Regulations Would Smother Growing Broadband Sector.

There is nothing I like better than FUD.

Not for nothing but the RBOC's have almost given up on DSL anyway.

The Carlyle Group is on a Tear

October 29, 2010

Yesterday the Carlyle Group bought Syniverse for $2.6B just days after buying CommScope for $3.9B.

Syniverse handles about 90% of the US cellular market, taking care of back office stuff like roaming, SMS, and MMS. All growth at Syniverse is global not national. CommScope is a wireless gear and fiber optics company.

The Cloud is For Agents, too

October 28, 2010

Khali Henderson of Phone+ and I are doing a webinar tomorrow for agents at TCA on The Cloud. One of the TCA Board Members, Emmet Tydings, President of AB&T Telecom, sent me this response:

"Voice is just another application in an IP world. Mobility is mandating a large portion of strategic service delivery changes within organizations.

M6 Migration

October 27, 2010

Apparently, this article produced a small bruha at Broadsoft Connections 2010 this week.  The service providers on M6 have a lot at stake - like all their customers. The M6 user group is a fairly vocal contigent as well.

It's a double-edged sword: M6 has features that BroadWorks does not and vice versa.

What I Learned From the Locknote

October 27, 2010

A keynote opens a conference and a Locknote closes a conference.

The Broadsoft Connections 2010 was opened by Wikinomics author Don Tapscott with his talk about the Digital Age. Our industry is aware that ubiquious broadband has changed the landscape of many businesses. The transparency that we have today (think blogs and WikiLeaks) means that nothing is really private.

This is paramount to me - obviously because I blog and occassionally get dirty looks for what I write -- but the Locknote was a panel of twitter experts - Tara Hunt, Joel Comm and Paul Chaney - being interviewed by Broadsoft CMO Leslie Ferry.

Add Some Skinny to Broadworks

October 26, 2010

Genband M6 platform is a softswitch that allows service providers to utilize Cisco IP phones running Skinny. The problem has been that Broadsoft, which bought Genband's M6 platform, has completed the process of adding the M6 feature set to the Broadworks platform. There are a bunch of M6 companies wondering what to do, because migrating customers from one platform to the new one (M6 to standard Broadworks) would be painful. (Thing re-configure every phone!)

Today, CommX merged with PressONE.

When the Cable Giants Wake

October 26, 2010

The MSO's will be coming strong into Hosted UC next year. Four of the top 5 MSO's will be rolling out Business Hosted UC services. By the time they come to market the current crop of ITSP (Hosted VoIP Providers) better have their marketshare shored up. The ITSP has to be really sticky to their clients.

Easylink Buys Fax2mail

October 26, 2010

Day 1 Observations from Phoenix

October 26, 2010

I'm at the Broadsoft Connections 2010 user conference in Phoenix. The theme is Ignite Passion (for Hosted UC). These are some of my notes:

Broadsoft is pushing not just Hosted PBX but services they are calling CAAS (Communications-as-a-Service).

The Pitfalls of Social CRM

October 21, 2010

A consultant sent me a link to look at a CRM solution. (I don't know why because she was researching blogging platforms when I spoke with her Tuesday). The site is intriguing and makes some big promises:

* Manage contacts and build relationships.
* Engage, import contacts on social networks.
* Track sales pipeline and view analytics.
* Organize projects, tasks, and events.
* Monitor customer & team activity in the stream.
* Google Apps Integration

First off, in my experience, you have to force people to use CRM. Unless you withhold pay, most salespeople will fight you on the use of CRM.







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