On Rad's Radar?

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

Full Story »

Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

Full Story »

Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

Full Story »

Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

Full Story »

Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

Full Story »

Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

Full Story »

Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

Full Story »

Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

Previous Pause Next

The New Job Marketplace

October 15, 2012

Jobvite has a slide deck about the future of work. Bigger companies are not creating the same amount of jobs - or the same kind of jobs. Technology replaced a lot of workers, even some salespeople.

The 3 C's - Consolidation, Cloud, (global) Competition - are eliminating jobs by the tens of thousands - ask CenturyLink, Verizon, Cisco, HP.

Posted in Internet, economy, technology

Tagged: economy, internet, jobs, technology : Related Tags: people, technology, think, freelance, quite

Three Big Jumps This Weekend

October 15, 2012

The biggest jump over the weekend was Red Bull Stratos: "Felix Baumgartner captured the attention of the web on Sunday when he jumped from a capsule 128,000 feet above Earth and landed safely on the ground in New Mexico." [via Huffpro] Not only did Baumgartner break the speed of sound, but YouTube broke the streaming barrier previously set at the Olympics. 8M people watched globally as Baumgarter jumped from the stratosphere.

Another big jump was Japanese mobile operator, Softbank, plunking down $20.1 Billion for a 70% stake in Sprint. Sprint needed the cash to reverse its course in 4G build-out issues with WiMax and Clearwire.

Posted in PBX, cellular, hosted uc, smb, unified communications, voip, wimax, wireless

Tagged: 4G, broadsoft, cellular, google, hosted pbx, lawsuit, LTE, patent, sprint, UC, vz, vzw : Related Tags: communications express, virtual communications, cases filed, google, filed, virtual

Money, Market, Launch - News

October 12, 2012

I can't always write about everything happening, so here are some tidbits:

The TCA added 17 more members at the CPExpo in Orlando as the TCA closes in on 550 members - about 200 of whom have signed up to get certified as a CTP.

The US Secretary of Defense announced that Cyber-attacks could threaten US infrastructure. The DoD is working on a response.

Posted in CLEC, PBX, TCA, agents, broadsoft, cloud computing, mergers, saas, security, smb, vc

Tagged: agents, broadsoft, CTP, google, mergers, security, smb, sprint, TCA, vc, vz : Related Tags: market share, company, market

Why Do Agents Need Marketing?

October 9, 2012

Here is a sixteen minute podcast with Angela Leavitt of Mojo Marketing about Why Agents need to market today.

Imagine losing a deal because your prospect googles you and doesn't like what they find! It happens.

What does your website look like? What does it say? Do you have a complete LinkedIn profile? What does Google say about you? How do prospects find you? What does your collateral look like?

Posted in Marketing, agents

Tagged: agents, marketing, podcast : Related Tags:

Sprint Missed the Boat

October 3, 2012

MetroPCS was in a hurry to get hitched. With 30 fast approaching, MetroPCS dated Sprint then got engaged to T-Mobile USA. Gary Kim has a nice graph of how T-Mobile will still be 4th after this acquisition, but a closer 4th.

No one is bemoaning the GSM-CDMA issues that lie ahead - and they do.

Posted in cellular, mergers

Tagged: 4G, cellular, mergers : Related Tags: mobile still, metropcs, mobile, still, sprint

Mobile Apps Are Not News

October 3, 2012

Received yet another handful of press releases centered around mobility. Mainly it was about a new Android or iPhone app for UC. This is NOT news! Seriously. The desk phone is being replaced by mobile devices for knowledge workers and sales people. If you don't have a mobile app - that is news, because you will be extinct soon.

Really, the dude at Apple that has to approve all the iOS apps for the store must be thinking, "What? Another freaking VoIP app for the iPad? Aren't a thousand enough?"

Posted in PR, apps, mobile, unified communications

Tagged: apple, apps, iphone, mobile, pr, UC : Related Tags: mobile

Previous 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 ... 142 Next