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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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The RBOCs: Copper, Spectrum, Regulation and Sales

February 3, 2015

We have just 2 RBOCs - regional Bell companies left - AT&T and Verizon. You might consider CenturyLink an RBOC (because of US West), but since they don't have the same business model as the other 2, I just mean the two Bell-head companies with their Jekyll cellular side.

Both have been running from wireline for a while -- since maybe 2006. I think they wanted forbearance to get rid of unions and that copper plant.

The New Broadband Definition

February 3, 2015

We know that Obama and the Comcast CEO are golfing buddies, but I didn't see it coming that in one fell swoop cable would become the sole broadband provider for America. The FCC adopted a new definition of broadband at its January meeting, raising benchmark speeds to 25 Mbps download/3 Mbps upload, from the current 4 Mbps/1 Mbps standard. Effectively DSL is no longer broadband.

This will mean less CAF and USF monies to telcos, since they don't offer broadband any longer.

Things You May Have Missed at ITEXPO

January 29, 2015

With the official first day of ITEXPO in the bag and the dawn of Day 2 is upon us, here are some of things you may have missed.

Bill Miller of FreedomVoice, Digium, Fujitsu fame is back in the booth at ITEXPO for Fiber Mountain where he is doing his thing in the marketing realm.

Tampa startup and former Startup Camp participant, Phonism, launched its cloud-based VoIP end-point management system out of beta this week. A big WOOT for the Tampa Bay startup community!

Is Toll-Free Dead?

January 28, 2015

In a discussion with Adam Jacobs, VP at FreeConferenceCall.com, one of the talking points was that the large IXC's - AT&T, Level3, CenturyLink and Windstream - have a vested interest in the $4 billion toll-free business, which Jacobs says is going away. I counter that with the new toll-free area code - 844 - being released, then toll-free utilization is increasing, not decreasing. By their own admission, vanity toll-free is still going strong.

Toll-free has often been used for Branding with an actually 800 number being as coveted as a 212 number in the NYC area.

3 Reasons UC Deployments Fail

January 28, 2015

Just getting ink on a Unified Communications deal is just the beginning. So many deployments go wrong or worse the company doesn't leverage the value of the platform enough to justify the purchase. The users aren't using it!

One reason that UC deployments fail is that "It was sold wrong." Customer expectations were not set properly.

A Quick Marketplace View

January 23, 2015

SkyMall declared bankruptcy. Radio Shack is on the verge of bankruptcy, like so many retailers who didn't pivot - Kmart/Sears, JCP - even Macys is reorganizing.

The price of crude oil is $45 per barrel today -- as Saudi Arabia enters the day with a new after the death of King Abdullah yesterday. Yemen's government collapsed this week.

MLK Day

January 19, 2015

When I was younger I was fascinated with JFK, RFK and MLK. I was 2 and a half when MLK and RFK were killed. I read a lot of books about the assassinations and their public lives. No doubt these 3 men had personal flaws - who doesn't?

What I learned from the NFL Playoffs

January 19, 2015

Yesterday the Seattle Seahawks gave up 5 turnovers including 4 interceptions, yet still managed to win the game - in overtime! Here are a couple of lessons from the NFL games yesterday.

Unless the game plan isn't working, stick to it the whole game. The Packers (supposedly) had a winning game plan that they gave up in the 4th quarter when they thought they had the game in the bag.

It's Just a Piece of Paper

January 14, 2015

In the course of a day, I often hear about agent deals where the agent gets burned. let's face it, if you have been a channel partner for longer than a minute, you have probably been burned - either on a deal, a commission, or a contract.

During the prospecting stage, the Service Provider (SP) loves the Partner. Loves them.

The M&A Picks Up Steam

January 14, 2015

Well, that Hosted VoIP consolidation is slowly happening. Reinvigorated VoIP blogger, Garrett Smith, hints that Jive bought other HPBX companies (unnamed) besides "COMVOICE, based in Phoenix, AZ, and Vocalnet, based in San Francisco, CA." The the press release says "Financials were not disclosed."

Another smaller acquisition was snomOne, which became Vodia, got grabbed by a company (which I cannot name here now).

Zayo made another grab to beef up their zColo division by buying Latisys for $657 million.

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