Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Boingo, GigSky, XCom: Why my Europe Connectivity was Awesome

A while back, I had a chance to go to MWC (news and analysis) in Barcelona, Spain and like many of you...

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WebRTC Disruption is Reaching IMS and Catching the 3GPP's Attention, But Where is eMRF?

The 3rd Generation Partnership Project (3GPP), the uniting body of telecom standard development organizations, has taken notice of WebRTC. And that...

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This is How You Do Social Media!

I received a surprise package at my doorstep today from Bright House. It seems that my tweeting about the Tampa Bay...

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The Wearable Tech Futures

Amid all the noise about the growing Internet of Things market comes the announcement that Nike is disbanding its FuelBand team....

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Why Pivot?

In business, a pivot is a strategy change (especially in Lean Startup processes). When you look at brick-and-mortar companies like RadioShack,...

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Thoughts on the Industry Right Now

All the forecasts: have any of them been accurate? Or is it just a way to sell reports? If it is,...

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Hosted PBX Sales Increasing

Blame some of it on the TDM-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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Dave's Advice to Agents

January 13, 2009

Dave Rusin, CEO at AFS, has some advice on his blog for agents (or on xchange). I agree with this one point: "If I were an agent of any sort, I would focus on carriers that have competitive sustainability." However, when Mr. Enterprise CTO wants a quote from CLEC ABC, then as an agent we get one. That's how an agent stays in the picture.

Dave, you have never been an agent - and I would suggest that you haven't been an outside salesperson in the current climate.

New FCC Chair Coming

January 13, 2009

Another look at AFS

January 12, 2009

After spending much of 2H09 campaigning for ILEC Forbearance because he claims that the CLEC model has failed in the US, American Fiber Systems' Dave Rusin is interviewed by TMC's Rich Tehrani (video).

My problem with Dave is that he acts like he is CEO of a major telecom company. But according to Inc., AFS is only a $40M company with about 150 employees. It's a fiber only company.

VoIP: Dead or Alive?

January 12, 2009

I'm coming late to this discussion (here and here and here), but I'll still offer my opinion. VoIP isn't Dead; it got lazy.

We have been talking VOIP and Converged for a while. We have zoomed past the point where VoIP will save you a lot of money.

Subsidized 3G Netbooks

January 12, 2009

Effect of Broadband on the Economy

January 12, 2009

Many pundits and pols are pushing the National Broadband Strategy to stimulate the economy. Let's look at the effects of Broadband on the Economy:

First, there is the Lake County Florida case: "Our econometric model shows that Lake County has experienced approximately 100% greater growth in economic activity - a doubling - relative to comparable Florida counties since making its municipal broadband network generally available to businesses and municipal institutions in the county. ...

Customer Retention is Job 1 for Agents

January 12, 2009

I blogged to my clients this morning that they need to be spending their time on customer retention as much as on acquisition. Then I got my Monday morning email that stated:

CUSTOMER RETENTION - If you aren't talking to your customers about renewing their contracts - trust me the Direct Sales force of Qwest, Verizon and AT&T ARE.  All three carriers are using their Direct Teams to mine Agent accounts.  -  It cost more to get a new customer versus maintaining and growing your existing base.


HOW TO UPSELL IN A DOWN ECONOMY - Agent Quote - " If I'm not helping my customers with all their telecom needs, then someone else will."   With it being the start of a new year now is the time to set up appointment with your top 25 customers and discuss their business and how you can help them.  Don't assume they don't do conference calling because almost every business does these days.  If you aren't talking to them about it, someone else will.  Same holds true with wireless, disaster recover, data back up and collocation.  Yearly audits are essential.






The Road Ahead: Telecom Agent Keynote

January 9, 2009

I was lucky enough to be chosen to give the keynote for TMC's Telecom Agent Day at the Internet Telephony East Expo in Miami Beach on Feb. 3.

The Road Ahead:  So you want to know what tomorrow has in store? Come to this session to hear all about the opportunities that are waiting just ahead. The speaker will address the trends and the recent activity in the market and come away with a plan for addressing the challenges ahead.

So I would like to know what YOU think is coming down the pike. I spoke with Dan Goodwin at ATC this morning who expressed that agents need to be experts and on top of their game to be able to handle the constant change in this industry.



Bell-Head versus Net-Head

January 7, 2009

Discussing the economy on telecom sales today in some parts of the South, I was led to the following: Bell-Head versus Net-Head. What, you ask. Another way to ask it is Why can some folks sell TDM/POTS/PRI and why can some people sell VoIP?

VoIP is just an application, like UC, voicemail, and conferencing. That's Net-Head thinking. It's just eye pee!

VoIP is an unreliable step-sister to POTS.



Aastra's New Line of Phones

January 5, 2009

 Aastra has a new line of SIP phones out. They sent me one to test. The Aastra 9480i CT (35i CT) offers advanced features, mobility and security in
a standards-based, carrier-grade IP screen telephone. Utilizing the very popular
Aastra 480i CT design, this powerful includes an integrated WDCT cordless mobility handset.

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