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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Hosted PBX Sales Increasing

Blame some of it on the TDm-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to...

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Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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The Secret Value of VoLTE

By Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent 

At Mobile World Congress, I discovered that many network providers still aren’t aware of the broader business values of voice over LTE (VoLTE).  Most knew it readily includes HD voice for clearer calls and reduced background noise, which lets you feel like you’re standing right next to the other person. Most didn’t realize that, in unexpected ways, VoLTE helps them earn more money and increase efficiency.

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How to Kill Shadow IT: Step One - Recognize that Resistance is Futile

By Bryan R. Davies, Senior Director of Enterprise Communications Marketing, Alcatel-Lucent

The first step in resolving any problem is to make sure you understand the core issues. So here’s the crucial question for shadow IT: What is the biggest challenge it presents for your IT department?

Holding back the flood?  

Today’s flood of mobile devices and cloud services is making shadow IT a bigger headache than ever before. But it’s nothing new. It started with the first enterprise employee who ever put an application in place without the knowledge or approval of IT staff.
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Effect of Broadband on the Economy

January 12, 2009

Many pundits and pols are pushing the National Broadband Strategy to stimulate the economy. Let's look at the effects of Broadband on the Economy:

First, there is the Lake County Florida case: "Our econometric model shows that Lake County has experienced approximately 100% greater growth in economic activity - a doubling - relative to comparable Florida counties since making its municipal broadband network generally available to businesses and municipal institutions in the county. ...

Customer Retention is Job 1 for Agents

January 12, 2009

I blogged to my clients this morning that they need to be spending their time on customer retention as much as on acquisition. Then I got my Monday morning email that stated:

CUSTOMER RETENTION - If you aren't talking to your customers about renewing their contracts - trust me the Direct Sales force of Qwest, Verizon and AT&T ARE.  All three carriers are using their Direct Teams to mine Agent accounts.  -  It cost more to get a new customer versus maintaining and growing your existing base.


HOW TO UPSELL IN A DOWN ECONOMY - Agent Quote - " If I'm not helping my customers with all their telecom needs, then someone else will."   With it being the start of a new year now is the time to set up appointment with your top 25 customers and discuss their business and how you can help them.  Don't assume they don't do conference calling because almost every business does these days.  If you aren't talking to them about it, someone else will.  Same holds true with wireless, disaster recover, data back up and collocation.  Yearly audits are essential.






The Road Ahead: Telecom Agent Keynote

January 9, 2009

I was lucky enough to be chosen to give the keynote for TMC's Telecom Agent Day at the Internet Telephony East Expo in Miami Beach on Feb. 3.

The Road Ahead:  So you want to know what tomorrow has in store? Come to this session to hear all about the opportunities that are waiting just ahead. The speaker will address the trends and the recent activity in the market and come away with a plan for addressing the challenges ahead.

So I would like to know what YOU think is coming down the pike. I spoke with Dan Goodwin at ATC this morning who expressed that agents need to be experts and on top of their game to be able to handle the constant change in this industry.



Bell-Head versus Net-Head

January 7, 2009

Discussing the economy on telecom sales today in some parts of the South, I was led to the following: Bell-Head versus Net-Head. What, you ask. Another way to ask it is Why can some folks sell TDM/POTS/PRI and why can some people sell VoIP?

VoIP is just an application, like UC, voicemail, and conferencing. That's Net-Head thinking. It's just eye pee!

VoIP is an unreliable step-sister to POTS.



Aastra's New Line of Phones

January 5, 2009

 Aastra has a new line of SIP phones out. They sent me one to test. The Aastra 9480i CT (35i CT) offers advanced features, mobility and security in
a standards-based, carrier-grade IP screen telephone. Utilizing the very popular
Aastra 480i CT design, this powerful includes an integrated WDCT cordless mobility handset.

Asset Management for Money

January 5, 2009

There has been buzz around TEM since 2006. In an economic downturn (kind of like we are experiencing now), telecom expense management can play a real role. Hand-in-hand with auditing, TEM is a way to get the attention of the prospective buyer. Personally, I have a distaste for the "I'll save you money pitch", but its what resonates with most people. 

Today, businesses have to do more with less - including less people.

Level3 Financial Update

December 31, 2008

Following this story and my own, a couple of master agents called me to get an opinion on the viability of Level3 and if I thought that they would file BK. My response was that I didn't think it was likely and that L3 has been leaning on the Channel to bring in more revenue every year. But I pinged some people I know and this showed up in my inbox: A press release from Standard & Poor's.

Standard & Poor's Ratings Service said today it lowered its issue rating on Broomfield Colo.-based Level 3 Communications Inc.'s 6% convertible subordinated notes due 2009 to 'D' from 'C'.

Level3 Stock in Trouble

December 31, 2008

Rocky Mountain News reports that Level3 "remains unprofitable, mired in more than $6 billion in debt, and shares have fallen to less than 70 cents. Ordinarily, Level 3 stock would be delisted, but Nasdaq has suspended the $1 minimum requirement until April 9 because of the country's economic turmoil."  With revenues flat, L3 is looking to give itself time to repay all of its debt to forego bankruptcy.

Fox and MarketWatch reported that "Level 3 Communications Inc. had its corporate credit rating cut to SD, or selective default, from CC by Standard & Poor's. S&P also lowered ratings on Level 3's convertible subordinated notes due 2010 to D from C."  In addition, Level3 changed its stock buy back plan -- and is having trouble getting takers.

IT Industry Groups Announce Membership Agreement

December 30, 2008

MSP Partners, an alliance founded by Cisco, Ingram Micro, Intel, Level Platforms and Microsoft, and supported by Autotask Corporation, EMC, HP, Kaseya and Xerox, with the active participation of over 15 other leading IT vendors, and thousands of solution providers offering managed services today announced a cooperative agreement with The ASCII Group, Inc. (ASCII), North America's oldest and most established community of independent computer integrators, solution providers and resellers. The agreement allows members of MSP Partner and ASCII to expanded access to the many benefits offered by these two major IT industry groups.

MSP Partners, with a membership base of over 3000 solution providers, provides independent vendor-supported education for solution providers delivering managed services. Their comprehensive program includes the latest market research and education, valuable insight by means of solution provider success stories, and collaborative vendor solutions, all demonstrating a path to success in managed services.

5 Soft Phones

December 30, 2008

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