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Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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12 Things to Do at the End of the Year

December 13, 2010

Posted in Marketing, linkedin, sales and selling

Tagged: marketing, sales, strategy : Related Tags:

Broadband deployment numbers will fall. Why? The FCC has re-defined broadband as 4MB x 1MB and most DSL and 2.5G/3G do not provide that kind of real bandwidth. In the FCC report titled "Internet Access Services: Status as of December 31, 2009," 68% of connections in the US advertised as "broadband" can't really be considered as such because they fall below the agency's most recent minimum requirements." Oops!

Posted in FCC, Internet, bandwidth, broadband, cableco, duopoly

Tagged: broadband, cableco, dsl, duopoly, FCC, internet : Related Tags: minimum spend, broadband, spend, bandwidth, duopoly, internet

Accolades

December 13, 2010

Since some folks think I don't post any positive stuff, today's post is filled with accolades. Here are some companies that deserve a gold star.

For the sixth consecutive year VoIP Supply has been named one of the Top 100 Private Companies in Western New York. [@GarrettSmith]

Junction Network's just signed their 10,000th customer.

Posted in CLEC, agents, fiber, hosted uc, telecommunications, voip

Tagged: ADTRAN, cbeyond, fiber, google, hosted pbx, voip : Related Tags: master agents, business customers, business, customers

What to Do With a Certified Agent?

December 10, 2010

On the Board call for the TCA (Technology Channel Association) discussing the the next step in the evolution of the Certified Telecom Professional (CTP).

The exam (and certification) is just $199 for member agents (and member VAR's) of TCA. Employees of our Vendor members (Motorola, Qwest, Megapath, Global Crossing, Intercall, XO, Level3, Netwolves, Star2Star, US Signal, Telnes Broadband and SalesStream) can also take the exam.

There has been a groundswell of buzz around the certification. The next step is to get carrier support for the CTP.

Posted in TCA, VAR, agents, channel

Tagged: agents, certification, certified, channel partners, TCA, VAR : Related Tags: certified telecom, telecom professional, certified agent, certified, telecom, professional

What's Your Spice?

December 7, 2010

Posted in Marketing

Tagged: marketing : Related Tags: marketing

2 Comments

Verizon Got a Bailout?!

December 6, 2010

Posted in economy, politics

Tagged: economy, stimulus, vz : Related Tags:

Sub-Agent Basics

December 6, 2010

I received an early morning call from the West Coast today from a woman who is a sub-agent selling Sprint mobile services. She's not having a good day. Here's a few reasons why:

She isn't getting paid from her master agent.
She doesn't have a contract in place with her master agent.
She was unaware of charge-backs.
She has no way to track commissions.
She was not clear on who she could sell Sprint mobile services to.

Hence, her not getting paid.

Posted in agents, cellular, channel, commissions

Tagged: agents, cellular, commissions : Related Tags: master agent, charge backs, sprint mobile, track commissions, contract place, agent

FCC and Net Neutrality

December 3, 2010

There's been some buzz this week about the FCC's Internet Policy. We have a couple of problems in America right now: not enough broadband competition and not enough broadband. Without competition, the monopoly ISP doesn't have to build out (see Embarq in Hardee County, FL for an example). Without competition, prices are inflated.

Posted in FCC, ISP, Internet, broadband, duopoly, economy, politics

Tagged: broadband, duopoly, fcc, FCC, Internet, net neutrality : Related Tags: internet access, competition monopoly, enough broadband, truth advertising, internet internet, internet

Selling SIP Trunking

December 2, 2010

I spent yesterday with an MSO Enterprise sales force training them on what SIP is and how to sell it. The key is the Value Statement.

Today, there are over a thousand companies selling voice services. It comes down to what your Value Proposition is.

Clients say they want to save money, but really they want reliable, quality dial-tone.

Posted in cableco, sales and selling, sip trunking

Tagged: mso, sales, sellecom, sip, sip trunking, training : Related Tags: sales process, value proposition, sales, value

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