Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

End of Messaging?

Chetan Sharma has been discoursing on what he calls the “4th wave of mobile communications” for some time.  And I’ve commented on some...

Full Story »

Robocalls Call for Service Provider Intervention

Robocalls have been getting quite a bit of ink lately in the United States.  Robocalls are those annoying auto-dialer calls you may...

Full Story »

Talari Adds Firewall, Features to SD-WAN solution

SD-WAN is another one of those growth areas in tech which often goes unnoticed. Some time back I went to visit Talari...

Full Story »

Silicon Valley Will Crush You!

The amount of PR generated by tech companies mostly in Silicon Valley like Google, Apple, Samsung, Facebook, Tesla and Amazon is staggering....

Full Story »

HD Voice Finally Comes of Age

It’s been quite a while since I wrote about HD voice.  When HD voice was first coming to the market 7 or...

Full Story »

Tech Culture Will Separate Winners from Losers in The Digital Economy

The 2016 Tech Culture Award winners have been announced The outlook for tech workers has perhaps never been brighter as top tech...

Full Story »

Mobvoi and Your Life's Getting Better - Ticwatch and AI

Mobvoi is a Chinese Automated Intelligence startup that scored what many dream of... an investment from Google. In October 2015, the first...

Full Story »

How Much is Too Much?

June 21, 2010

I was invited into yet another LinkedIn group today. This time from Telarus. Why? There are groups from Phone+ (Channel Partner Network), ChannelVision Magazine, Independent Telecom Consultants, Peer-to-Peer, Telecom Business Daily, Telecom Executives Business Network, Telecom Sales Pros, Telecommunications Professionals Network, and the Technology Channel Association.

A couple of months ago, a TCA Board member started Channel Update, kind of in direct conflict with what we were doing at TCA.

50 Ideas in 50 Minutes

June 20, 2010

Friday a client told me that he wanted me to re-do my talk titled 50 Ideas in 50 Minutes. This is a session that Jack Brandt and I did for the now defunct ISPCON shows. It was not original ideas but a collection of nuggets that people forget and do not implement. I thought that I would share them with you:

  1. Plan- so you have a path
  2. Strategy- so you aren't putting out fires
  3. Call your best customers just to make sure everything okay, then ask for referrals.
  4. Focus on goals
  5. Remember that Marketing takes 6-9-12 months
  6. Become an information source- newsletter, podcast, blog, keep people thinking you know everything
  7. Think tank for your biz: attorney, CPA, 2 best customers, 2 non customers
  8. Hosted non portable services- hosted exchange-makes you sticky
  9. Get others organized
  10. Phase out projects so goals met, not just GOAL
  11. Have a vision statement - so all employees/literature say the same thing.
  12. Add a closing script to calls/meetings
  13. FAIL FAST
  14. Who's your competition?
  15. Bring your customers people who can be their customers, they will never leave you
  16. Differentiate- show EASY, ROI, EFFICIENT
  17. Make customers experience EASY (VOIP doesn't do this)
  18. Who is your target customer?
  19. Go vertical- find a niche
  20. Figure out how to steal competition from a competitor
  21. Sell more to your current customers
  22. Vertical markets are less price sensitive
  23. FASTER and BETTER, NOT cheaper
  24. Be able to TCO and ROI on product/service
  25. Sell Something/Cross Sell
  26. Address women - they make most of the decisions
  27. Hire WOMEN to sell
  28. Hire Attorney to Sell for you
  29. Give back to the community, then talk about it
  30. Get employees to give back, then talk about it
  31. Encourage employees to provide feedback to company about how to improve
  32. Outsource and partner - you can't do everything
  33. Start every day with 2 cold calls, the rest of the day will be easy
  34. Do not leave voice mail for someone you've never met
  35. Have a unique selling proposition
  36. Always ask for a follow-up appointment
  37. Teach a class or seminar
  38. Create podcast or youtube video
  39. Hire Slow, fire FAST
  40. Let your employees find other employees
  41. Hire your vendors' employees
  42. Have a process
  43. Have a script - this creates consistency and a process for up sell
  44. Rent a theater with new release for just customers - they will tell everyone, better than $5 pen
  45. Free lunch and learns via chamber
  46. Marketing on hold
  47. Everyone is stressed, be friendly
  48. Takes average of 7 touches to a customer to get them on board
  49. Use the power of a Thank You, hand written, especially to women
  50. Have a mystery shopper
  51. Follow up on service calls to make sure their happy
  52. Have tie in's
  53. Charities - Co-Market with them.
  54. Door Hangers.
  55. Surveys.
  56. Documentation management/storage, Make it EASY.
  57. Pizza Box Advertisement
  58. Coffee cups for local coffee shop with both logo's on it.
  59. If you are comfortable, you are not doing anything that will get you to the next level.
  60. Biz coaches- SCORE.org is free/retired biz people to help
  61. Use college business & marketing dept's.
  62. Hire an intern.
  63. Make them laugh- leave a joke as voice mail.


Marketing is Not Sales

June 20, 2010

Marketing is creating noise. Marketing is puking on Twitter and other social networks.

Sales is about relationships. Never forget: people do business with people. Sales is also about product knowledge.

7.5 Things to Consider about VoIP Providers

June 20, 2010

It's seems every day another provider of VoIP services pops up. There's at least 1100 of them. How does a small business decide what VoIP Provider to use?

My guess is that it's the first one to knock on his door that he trusts.

My Thoughts on the BSFT IPO

June 17, 2010

Disclaimer: I work with both Broadsoft and its customers.

I was shocked to learn that Broadsoft hasn't made money yet. Granted some of their clients came through acquisitions of Genband and Sylantro, but they have 400+ clients including many large ILEC's worldwide.

Broadsoft raised about $76M from investors, including Bessemer Venture Partners, Grotrech Ventures, Charles River Ventures, Columbia Capital, RRE VEntures, Crescendo Ventures and Meritech Capital Partners.

HDTV Experience

June 16, 2010

I have Bright House Networks for my Internet access and TV. I have a Toshiba LCD HDTV. I have had problems with signal disappearing to the TV for a while. I have also been experiencing problems with Video-on-Demand not working and the Guide.

CommPartners BK

June 15, 2010

The Las Vegas Sun is reporting that CommPartners has filed bankruptcy protection (against Ma Bell). "The filings were made in Nevada bankruptcy court by Las Vegas-based companies CommPartners Holding Corp., CommPartners Carrier Services Corp., CommPartners Network Services LLC and CommPartners LLC." (Doing business under the name CommPartners Connect.)

An inside source reminds me that, "It's a Chapter 11 re-organization, not liquidation. Caused by an FCC that has been afraid to tackle inter-carrier compensation reform and by greedy ILECs that act as if they are entitled to inflated access charges.

Is FiOS Crushing Verizon?

June 11, 2010

Is Verizon getting crushed by their FiOS project?

A source says that the labor force internally has shifted around so that the FiOS department is a separate stand-alone department without access from other departments. In other words, FiOS is a silo. That's not that unusual in big corporations, especially telcos.

Not the Way I Saw It

June 10, 2010

Speakeasy is merging with the merging Covad and Megapath in a menage of sorts, according to this press release from MegaPath.

I saw New Edge Networks, the EarthLink company, joining with the other DLEC's. Didn't see this one coming.

"Through a combination of direct sales and a national network of more than 8,000 IT consultant partners, Speakeasy has experienced significant customer growth, with more than 30,000 small business customers nationwide.

Verizon Starts Blocking

June 9, 2010

Comcast won in court over the FCC on the issue of traffic shaping, so Verizon started blocking ports this week.

First, VZ started blocking port 25 yesterday on their FiOS and DSL networks. Now VoIP Traffic is being blocked.

From an ITSP, "We started getting calls today, and it seems that Verizon has started blocking ports, traffic shaping, something, but it is interfering with voice service, email, and some web traffic.

Featured Events