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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Cyara: Don't Forget the Customer Experience in Digital Transformation

As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product Marketing at...

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Stack8: Achieving the Promise of UC and UCaaS

When it comes to UC, quite often, integrators leave when a system is technically up and running, not when it is optimally...

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Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer - by voice anyway... If you have kids, are a kid or know kids (I...

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ZaiLab Powers the Contact Center via AI, ML and AWS

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In other words,...

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Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents that revolutionized...

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What's the Story Behind the Sangoma Digium Deal?

  I’ve been asked 2 main questions since it was announced that Sangoma was buying Digium.  First is “what’s the real story?”  ...

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Increasing Productivity is a key aspect of small business voice telephony solution

  There are lots and lots of features with voice telephony solutions.  It’s important not to get carried away with all of...

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Show Wrap Up: Too Much Reckless Behavior

August 17, 2016

As we wrap up the CP Evolution show in DC, my reflections have not been good. I will wrap up the show in a later post, but I need to get this off my chest. This show was an alcohol fueled bachelor party filled with scuffles, drunks, frustration and even sexual harassment.

This wasn't your fraternity reunion.

Attention is Money

August 16, 2016

At yet another channel conference, the gold is Attention. How do you get Attention.

All anyone is fighting for right now is attention. And I mean Fighting.

Look at me.

Where Are We Now? Ode to the Agent

August 9, 2016

After the news hit (for some on Friday night, for the rest on Monday morning about ScanSource buying Intelisys), where does that leave everyone? That has been the big question on everyone's mind.

Do the sub-agents get screwed in the ScanSource deal?

What Changes?

Well it Finally Happened!

August 8, 2016

In recent weeks, I have been writing (here and here) about the soon to happen collision of VAD and Master Agency? Well it happened on Friday night.

ScanSource is a $3.2 Billion dollar distributor of hardware and software. (A much smaller Ingram or Tech Data which bring in $30-40B in revenue annually).

Mergers Culture and Brands

August 8, 2016

Blabbing About SD-WAN

August 3, 2016

There is a platform for public video conferencing called Blab.im. Up to four speakers can join a Blab on video (or just audio) to discuss a topic. Today was the second Blab that I have organized around SD-WAN. You can listen to the replay (about 44 minutes).

The Distributor Side of Things

August 3, 2016

A recent discussion on LinkedIn around my blog about what Master Agencies call themselves has been ongoing. It even continued with live comments at the CompTIA event in Fort Lauderdale.

Both sides will need to adapt. Most of the servers being bought now are being bought by the likes of Amazon, Rackspace, Facebook and Microsoft.

Security is the Ugly Word

August 2, 2016

I have a client suffering in a DDoS attack for a week. This is not an unusual situation. I am working to provide a DDoS Mitigation solution.

Hacks and Ransonware are becoming common.

Nothing But Vanilla Pudding

July 29, 2016

Do you remember playing musical chairs in school? The music begins a chair is removed and you circle around until the music stops. When the music stops, you try to sit in a chair and not be left standing. Channel positions seem a lot like that right now.

Selling SD-WAN as a Trusted Adviser

July 29, 2016

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