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10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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Equinix Sells Off Data Centers

September 7, 2012

"Equinix today announced plans to sell 16 International Business Exchange™ (IBX®) data centers located throughout the United States to an investment group consisting of 365 Main, Crosslink Capital and Housatonic Partners in a transaction valued at approximately $75 million. After the close of the transaction, 365 Main will own and manage the 16 data centers, led by industry veterans Chris Dolan, CEO, and Jamie McGrath, COO."

"Nine of the 16 data centers are in markets Equinix will exit with the close of the sale. Those markets include Buffalo, Cleveland, Detroit, Indianapolis, Nashville, Phoenix, Pittsburg, St. Louis and Tampa.

Posted in data center, mergers

Tagged: data center, mergers : Related Tags: markets equinix, centers markets, centers, equinix, markets

Channel Moves

September 5, 2012

Zayo decided to keep the AboveNet channel intact with Angelo Germani in charge. Zayo announced that zColo's products and services will join Ethernet, Wavelength and IP products for sale via channel partners.

Windstream is partnering with Lifesize (a division of Logitech) for HD Videoconferencing equipment. Paetec has long offered equipment for lease to SMB to go with services.

Posted in TCA, agents, channel, conferencing, hosted uc, jobs, voip, wireless, xo

Tagged: 8x8, agents, hiring, mvno, paetec, TCA, video conferencing, windstream, zayo : Related Tags: channel manager, channel, manager, service

Brad Thor's Black List

September 4, 2012

I like spy novels. Since James Bond, I have been reading spy novels from Ludlum, Lustbader and Jack Higgins. The new breed of authors in this gnre are very good - Barry Eisler, Vince Flynn, Daniel Silva, Brian Haig, Randy Wayne White and David Hagberg. When I was reading Richard Clarke's novels, it was said that sometimes you get more truth in fiction than non-fiction.

Posted in Internet, cellular, politics, privacy, security, technology

Tagged: att, books, cellular, facebook, google, privacy, rant, security : Related Tags: power, thought, internet, google, security, novels

3 Lessons From Radio Shack

September 4, 2012

Before a plane ride, if I am out of books to read, I run to B&N. The last two trips have been a waste of time. One trip the sales clerk asked me what I was looking for, but they were out of stock on two of the books, but offered to order it online for me. Lately sales is about "Is it in stock, because I want it now."

Posted in Internet, Marketing, Web 2.0, sales and selling

Tagged: customer service, facebook, marketing, sales, sellecom : Related Tags: radio shack, explain policy, customer expectations, store clerk, store, customer

Casting a Wide Net

August 31, 2012

When I read that VZ and Sprint signed of to offer Office 365, I thought, "More me-too for this industry." Then I read further down where 42,000 Microsoft partners are also going to be reselling Office 365 and I about fell over. Everyone is offering Office! One big Red Ocean.

Looking at the Talking Cloud 100 cloud providers, a large number of them are data backup providers and Google Apps integrators. I can see how a Google Apps integrator can be competitive, but 30 or 40 data backup companies?

Posted in CLEC, sales and selling

Tagged: clec, microsoft, sales, sellecom, selling : Related Tags: everyone, google, start, going, office, sales

The Moment of Truth in Sales

August 31, 2012

ZMOT is the zero moment of truth. It has changed significantly. If you believe the HBR article about solution selling being dead, then you believe that for savvy buyers, the salesperson is relegated to being a price jockey. It might be true for really technical services like IAAS.

Posted in Marketing

Tagged: google, marketing, web dev, zmot : Related Tags: moment truth, right questions, google, moment, truth, better

Flex Some New Muscles

August 27, 2012

I woke up this morning and my hamstrings were sore from walking all over New York City and the MOMA yesterday. I thought I was in good shape. It turns out that I wasn't used to walking that much on concrete. Every once in a while, it's good to push your limits. It's also good to flex some new muscles, especially in sales. It may hurt a little bit, but in a good way.

You have probably been selling the same way for a while. That's great if you are seeing the results you want. However, if you are not seeing the results you want perhaps should try a new exercise - and flex some new muscles.

Posted in sales and selling

Tagged: sales, sellecom, selling : Related Tags: seeing results, muscles

What's Happening?

August 24, 2012

Broadview Networks filed bankruptcy, albeit a pre-packaged debt reduction plan.

CenturyLink and Mediacom join the broadband cap club. Mediacom has a low end cap of 150 GB. Ouch! For cable companies, metering and caps are about preserving the TV money, but telcos should be cap free.

Posted in FCC, Internet, broadband, cableco, master agency, mobile, spectrum, startup

Tagged: BK, broadband, caps, FCC, fcc, master agency, news, startup : Related Tags: broadband, president

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