Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

Full Story »

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

Full Story »

The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

Full Story »

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

Full Story »

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

Full Story »

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

Full Story »

Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

Full Story »

Is Verizon Warring on AWS, Netflix?

February 5, 2014

A bunch of articles that were forwarded to me today -- Mashable, GigaOm, and a blog -- all about the consumer experience with FiOS, Verizon's fiber-to-the-home service, is throttled to certain destinations like AWS.

The blog post shows a chat session where a VZ tech confirms the limiting bandwidth for home users to cloud providers like AWS and Netflix. (Netflix utilizes AWS.)

I don't have FiOS.

Tidbits and Things Part 134

February 5, 2014

On December 16, 2013, Littlejohn & Co., LLC, a private investment firm based in Greenwich, CT, announced the acquisition of Hostway Corp. a leading provider of hosted information technology solutions to over 500,000 small and medium-size businesses and enterprise customers. Littlejohn will serve as an active shareholder and board of directors in support of the Company's plan to capitalize on the tremendous demand for hosted IT solutions. [via Hostway pr]. Hostway announced a new CEO today, Robert Boles.

Does Broadsoft Have a Problem?

February 3, 2014

M5 Networks before being purchased by ShoreTel migrated from a Broadsoft platform (M6) to its own software. Sure, they had to hire 100 developers to replace the Broadsoft but still.

The biggest noise out of the Cloud Comm Alliance is that the licensing fees for the platform are like paying vigorish to a loanshark. RingCentral execs used that vig as a reason that some CCA members should migrate to the RC platform instead.

The Chatter is that 2 CLECs are Combining

February 3, 2014

Chatter on Atlanta Biz Journal and on stock boards is that Cbeyond is prepping for a sale. The last month has seen many CLEC jobs get axed - 100 at Cbeyond, 400 at EarthLink and a bunch at XO. Also, CBEY fired a banker -- that's always a sign of M&A. (The only signal they didn't give was to hire Andy for PR.)

AT&T To Take on OTT

February 2, 2014

AT&T and Beats Music rolled out a music service during the Super Bowl. AT&T is taking on Pandora, Spotify and Apple iTunes.

Bloomberg reports that "Music-streaming services need 5 million to 10 million paying customers to be profitable after paying licensing fees to rights holders, according to Roger Entner, an analyst with Recon Analytics in Boston."

The cellcos are losing ground (and margin) to OTT (over-the-top) companies like Spotify, WhatsApp, Snalchat and more. AT&T has been funding hack-a-thons for a couple of years to get an app store off the ground.

Banking Today (facts)

February 2, 2014

ITEXPO Update

January 30, 2014

In Miami Beach, at ITEXPO, Dr. Satwant Kaur's keynote this morning centered on how technology, especially nanotech, is transforming healthcare. Robotics, sperm and magnets combine to improve conception. I wonder what that procedure is like (and how much it costs).

Nextiva hired Ira Feuerstein to run its channel.

There's No Such Thing as Free

January 29, 2014

There are costs to delivering service. There really isn't a free. I get asked a lot about WebRTC. It's a free client for video conferencing. In a way, yes it is.

Are CLECs Capable of Cloud Services?

January 24, 2014

Many CLECs - XO, Cbeyond, EarthLink, TelePacific and MegaPath - are in cloud services. EarthLink and Cbeyond would especially like to be known as cloud providers going forward. My question is: is it possible?

If as a CLEC you can't reliably deliver a T1, can a customer trust you with something more complex than that?

Peak10 For Sale

January 24, 2014

WSJ is reporting that data center company, Peak10, has put itself up for sale. I guess the investors want there money now - and aren't shy about saying so. Even though thre was a "$215 million dividend to its owners, according to Moody's Investors Service" in 2012. The owners include investment firm Welsh, Carson, Anderson & Stowe, which owns 80%.

Featured Events