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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Country Music and Wi-Fi Offload

This past Sunday night I attended the 50th annual Academy of Country Music (ACM) awards, hosted at the AT&T Stadium outside...

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Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Many Moves

July 15, 2014

Softbank is ready to announce that it is merging with T-Mobile. It seems that Softbank CEO, which owns most of Sprint, went around the FCC by buying the German parent company. CP is reporting that "SoftBank, Sprint's majority owner, has reportedly reached a "basic agreement" to buy T-Mobile USA's counterpart, Deutsche Telekom."

Integra made its second purchase in 2014 by grabbing WCI.

More Verizon Netflix Buffering

July 11, 2014

On Verizon's public policy blog, there is a response to the Netflix buffering issue - sort of. It's kind of funny. "Verizon received an email from a customer in Los Angeles asking why he was not getting a good experience watching Netflix on his 75 Mbps FiOS connection." So you sold a customer a 75MB broadband circuit -- something that they would NEVER fully utilize. And then they can't get a 3MB video stream.

It's TruPhone's World

July 9, 2014

Rich Tehrani ran TruPhone's service through the real world lab after doing an interview with them [here].

I don't travel internationally (domestic travel is enough of a pain in the ass to deal with. Don't get me started.) But the TruPhone World plan is a cool idea: 1 SIM card for 66 countries for voice, text and data. Boom!

Isn't This Crazy?

July 9, 2014

An Exchange Alternative with UC

July 9, 2014

Icewarp: I have seen them around (since 2001) but didn't really know what they did. I spoke with them at the WebRTC Expo in Atlanta. Icewarp is a replacement for Microsoft Exchange server. (All those Microsoft partners who still want to make money selling Exchange, hello!)

Agents May Not Like This

July 9, 2014

Verizon's re-launch of its channel (after quite a few starts and stops) came with a new channel chief, Janet Schijns. In an interview in CP magazine, she makes some points for the channel.

The buying patterns are changing. So many components of this simple statement.

Some Data Center M&A

July 7, 2014

Zayo acquired Atlanta NAP, just in time to file its S-1 with the SEC in preparation for a public offering (aka IPO). Over the years, Zayo has acquired many Atlanta based fiber assets - such as AFS and US Carrier. The addition of AtlantaNAP and its 72000 square feet of space will go nicely with its roughly 600 route miles of metro fiber. [source]

The Snowden Effect on US Cloud Sales

June 30, 2014

There are a couple of articles on Telecom Ramblings (here and here) about the Snowden effect on US cloud and network hardware sales.

On the one hand, a US company losing a big contract in Europe is a bad thing. On the other hand, it is the bed that they made years ago to regain monopoly standing and become a company too big to fail.

Kind of funny for Germany to be so upset; they spy on every one too.

More VoIP M&A: Onvoy Buys Vitelity

June 30, 2014

An unnamed source sent me the press release that Onvoy is buying Vitelity. It reads, "Onvoy, LLC, a leading provider of national and international carrier services, has completed the acquisition of Vitelity assets, including all Vitelity customer contracts and user agreements. During the next several months we will further connect the Vitelity platform to Onvoy's national voice network, greatly expanding geographic reach, resilience, and scale for Vitelity customers, while maintaining the innovations and online experience Vitelity offers today."

It was announced a couple of days ago on DSLR.

Are You Getting Rejected By Cable?

June 30, 2014

I hear a lot of stories about cable: (1) About a one-third order drop out rate due to no facilities: (2) Intensive paperwork for orders and quotes; and (3) clean orders are rare, which causes rejections that result in delays and extra time. Oh, and even worse:

A change in Comcast's process is making clean paperwork even more important. Effective immediately, Comcast's direct team may now take over any order that is rejected for more than four business days; causing partners to lose the order.

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