Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Peak10 For Sale

January 24, 2014

WSJ is reporting that data center company, Peak10, has put itself up for sale. I guess the investors want there money now - and aren't shy about saying so. Even though thre was a "$215 million dividend to its owners, according to Moody's Investors Service" in 2012. The owners include investment firm Welsh, Carson, Anderson & Stowe, which owns 80%.

Why Don't You Market Your Business?

January 22, 2014

It's Good to Know Your VoIP Numbers

January 20, 2014

8x8 and RingCentral presented at the Needham conference last week. 8x8 has its investor prezo available for a look see (HERE). I wish RC and others did. Not just so I could examine the numbers in order to rank the Hosted VoIP/UC players but to get a detailed view of the industry after ten years of slogging VoIP.

Telecom Tidbits Part 133

January 16, 2014

Master Agency Telephony Partners has re-branded as Acuity Technologies. Why the re-brand? More than just the shift to cloud, the industry will be just one - IT and telecom - "a comprehensive technology infrastructure company that can provide solutions covering the entire spectrum of technology." That's what Acuity CEO Josh Anderson is delivering and the name change is just a way to showcase that.

Panterra Networks will be unveiling a new data storage service at ITEXPO.

The Internet Economy Took a Shot Yesterday

January 15, 2014

When the DC Circuit ruled yesterday against the FCC and its rules for open INternet or Net Neutrality, it basically gave the 10 top ISPs even more power than they had.

In 2001, households paid $20 for dial-up access to the Internet, $30 for a phone line and $48 for cable TV. Today, they pay on average $150 for triple-play PLUS at least $58 for a mobile plan. In many cases, much higher.

Don't Be Lazy in VoIP Sales

January 15, 2014

Things must be tough over at RC, because I received an email from an RC account exec titled, "Looking for best contact". The copy was "I am doing some research on your company to determine if there is any interest in a cloud business phone system. Your business will benefit from more control, more features and 50-70% lower telecommunications costs." There's a few things wrong here.

One: spamming just pisses me off.

Where Is the Money in IT

January 15, 2014

Forbes has a great chart that summarizes a survey of CIOs main issues in 2014. Mainly, it is a lack of skills/staff coupled with a fixed budget to handle an expansion of business and of responsibilities. The responsibilities being foisted on the CIO include BYOD, WLAN, security, Big Data, storage, and migration to cloud.

BYOD means supporting a myriad array of devices (laptops, tablets, phones) on a number of platforms (Win7, Win8, iOS, Android, Blackberry) across time zones.

Just Plain Craziness - and Charter-TWC

January 14, 2014

I reside in Tampa, where a retired police office shot a man to death in a movie theater at a matinee over the man texting during the movie. Then a Georgia sheriff holds a kid at gunpoint because the line was moving too slow at McDonalds. The world is going crazy.

I expect the DC circuit to side with Corporations like Comcast (in 2010) and Verizon (today).

Net Neutrality Loses

January 14, 2014

As expected Verizon won, "the DC circuit, in which the appeals court struck down the FCC's net neutrality rules because the the FCC had no mandate under the rules it used to issue that ruling." TechDirt has a good look at how both sides - carriers and net neutrality.

In 2005, with the Brand-X case and the FCC, this ruling was written. "Given that the Commission has chosen to classify broadband providers in a manner that exempts them from treatment as common carriers, the Communications Act expressly prohibits the Commission from nonetheless regulating them as such. Because the Commission has failed to establish that the anti-discrimination and anti-blocking rules do not impose per se common carrier obligations, we vacate those portions of the Open Internet Order." [ARS]

4 Moves in January

January 9, 2014

Colocation provider, FiberMedia Group, combined with Bay Area Internet Services under the new name: vXchnge. BAIC was acquired by the Stephens Group, which also owns FiberMedia.

FYI, a nice chart of the top retail colocation companies. Equinix is at about $2B of annual revenue at the top of this space and Savvis is second at approximately $1 Billion.

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