Peter : On Rad's Radar?
Peter

On Rad's Radar?

| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.
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10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience.  That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Can You Beat the iPad?

August 16, 2012

As tablet after tablet fail to make it - I am talking to you HP, Blackberry Playbook, Dell Streak, MOTO Xoom, Asus and even Creative - does it make it even harder for another one to launch?

We have three new ones coming out: the Google Nexus 7, Lenovo Thinkpad 2 and Microsost Smooth.

Google Nexus 7 is making the most buzz. It has sleek design and a gret starting price of $199.

Posted in Marketing, apps, saas, sales and selling, technology
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Another Unpopular Decision is the Tale of the FCC

August 16, 2012

don't think the FCC has ever had a popular decision. As far as I have seen, every decision they make ends up in court. TELRIC, Brand-X (DSL and Cable access for ISP's), CBS Nipplegate, Tennis Channel versus Comcast, AT&T-T-Mobile decision, cell phone radiation (which is back in the news), USF Reform and the list just goes on.

Today, the DOJ and the FCC announced that they will approve the VZW-SpectrumCo deal.

Posted in FCC, cableco, cellular, mergers, spectrum, wireless
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CenturyLink Merger Mania Does Add Up

August 15, 2012

"CenturyLink Inc.'s (CTL) second-quarter earnings fell 36% amid early-debt extinguishment and weaker margins, though the telecom company's revenue was boosted by an acquisition," writes the WSJ. "Revenue increased 4.7% to $4.61 billion, mostly as its Savvis acquisition added $278 million, as well as growth in demand for digital services."

What amazes me is that these giants keep getting bigger and the only metric growing is debt.

It is going to take some big CAPEX to beef up cloud, data center, EoC, broadband and TV services for CLT.

Posted in cloud computing, colocation, data center, mergers, mpls, telco, wireline
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One Promotional Minute

August 15, 2012

This week marks the completion of my third book. SELLECOM 2: Selling Cloud Services is now available in paperback from Lulu.com. The kindle version is being formatted as we speak.

In the book, tthe three major themes are:



what is The Cloud;
why get into the Cloud sector;
how to sell cloud, including the mindset and the 12 steps of the sales process.

The book is targeted at agents, VAR's and direct sales people to give them something to think about and some concrete ideas - and open ended questions - to use to get in the cloud game and make some sales. I am launching it with a 4-week sales training course. Details are available in the slidedeck.


Posted in books, cloud computing, sales and selling, training
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The Alternate to Cloud

August 15, 2012

For Agents that just don't want to go cloud, there are some alternatives. In my latest book, SELLECOM 2: Selling Cloud Services, there are a few products that Agents can sell that still fall inside the Replacement services umbrella. T1, broadband, cellular, voice are all replacement services for the transactional agent. That road is bumpy.

Posted in TEM, VAR, agents, channel, conferencing, email, master agency, mobile, sales and selling, sip trunking
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Birch Grabs Another Small CLEC

August 14, 2012

Birch is expanding in the Greater Tampa Bay market with its acquisition of Daystar. Birch recently completed its acquisition of AstroTel, who I was an agent for. Daystar was a facilities-based CLEC based just south of Sarasota, with a customer base from Tampa to Naples. It gives Birch some more assets south of Tampa.

Posted in CLEC, cloud computing, data center, mergers
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TCA Moves

August 9, 2012

The TCA, the only non-profit trade association for the channel partners (VAR's, agents, inter-connects, YOU), has a lot going on in the next two months.

Heading into CPExpo in Orlando, the TCA will hold its fifth Channel Chief Summit. The CCS is an opportunity for the top channel executives of our service provider members to meet face-to-face to learn and share. This time round, Quest CTO Mike Dillon and Parallels SVP John Zanni will be presenting to the participants.

Posted in PBX, TCA, VAR, agents, certification, channel, hosted uc, training, unified communications, voip
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Data Tsunami

August 8, 2012

Cisco's blog writes that we are in a data tsunami due to broadband Internet demand from consumers and their devices. Holy Hype, Batman! This is the same hype that Cisco's Global Consumer Internet Traffic Forecast started in 2009 with the Exabyte Tsunami. I get it: buy more Cisco gear.

Posted in bandwidth, broadband, cableco, cellular, duopoly
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What Will Happen to the Gear Vendors?

August 7, 2012

There used to be a class 4 switch called Coppercom. It was a decent switch and reasonably priced. The company couldn't make a go of it because the ISP and CLEC market was shrinking at the time.

Yesterday there was an announcemnet that telecom CAPEX (capital expenditures) have shrunk.

Posted in CLEC, bandwidth, economy
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Broadsoft Goes Direct?

August 7, 2012

When I have spoken to Broadsoft customers, there has often been speculation that Broadsoft would have to go direct. The hope at the Cloud Communications Alliance was that all of them would be merged into one retail company. Did something like that just happen?

Broadsoft announced yesterday that they acquired Adaptation Technologies.

Posted in agents, broadsoft, mergers
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