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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Jet.com The .Good the .Bad and the .Ugly

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I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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What's Up With the Data Center?

This morning there is an article that "RDG Capital Fund Management, the investment vehicle of Russell Glass and a significant shareholder...

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Does Signing an Agreement Make a Partnership?

September 22, 2014

Does signing the agreement make a partnership? Um, no it doesn't. Any more than using the "fog a mirror" strategy builds a proper channel.

As I have said before, channel programs are only a numbers game when the people running them think that numbers is the metric to watch.

Do SPIFFs Work?

September 22, 2014

In a conversation with IPR Channel chief, Kirk Horton, this question arose: Do SPIFF's work? It isn't a yes or no answer. It depends.

When a new product is launched, spiffs help to draw attention to the new product.

A Chat with IPR's Channel Chief

September 22, 2014

Kirk Horton is the new Channel Chief of IPR Secure*. We chat for about eight minutes about the launch of IPR's Fusion Partner program, IPR and channel partner programs in general. Horton told me that he put the best agent friendly agreement in place that he could and that the program will be launching soon.

Before the call, Kirk and I had an hour long conversation about the channel.

Peter's View: The Channel Ecosystem

September 16, 2014

I read CRAIG'S VIEW: THE NEW CHANNEL ECOSYSTEM by Craig Schlagbaum, channel chief at Comcast. My response was too long for a LinkedIn discussion.

Craig, you make the same points that I have heard since Tiffani Bova first spoke at Channel Partners in Boston -- in 2008. Six years later.

2 Ways to Maximize Your Vendor Relationship

September 16, 2014

As channel partners, we get hammered all the time to sell vendor's stuff - even if it is unreasonable or doesn't fit our customer base.

We all have primary vendors, vendors that are significant lines of revenue. We also have secondary vendors. (We might even like them more.) The one thing most vendors have in common is that they have large catalogs of business services.

A Podcast with PlumUC

September 16, 2014

A Few Channel Associations

September 15, 2014

In case you didn't know, there is an association for agents, VARs, inter-connects and MSPs to get education and certification. The TCA is the only non-profit trade association for the channel.

There are other associations for channel partners. CompTIA for IT training and certs.

The IP Transformation Effect

September 12, 2014

While the former RBOCs run pilots for the TDM-to-IP transformation that they are pushing for, the rest of the ILEC world is scrambling to figure out how it will destroy their current business model. The Rural LECs have been kept afloat by USF funds; now, those funds will be less than half and based on broadband lines instead of POTS. The whole business model is shaking up.

Voice over IP is the aftermath of consumers moving from copper to FiOS or cable modem or even cell phone over the last ten years.

Two Sides of the Street

September 10, 2014

In the past 18 months, I have seen a lot of carrier channel personnel make their way into desks at master agencies. (For example, this release.) It makes me think about quite a few things, but I am only going to touch on 2.

One, master agencies are building up for scale. There are positions for carrier folks there now, because some of these agencies have gotten so big.

The Expo News Update

September 9, 2014

Datapipe, a global managed IT provider, acquired Layered Tech to add to its US federal government business. Layered Tech adds security and compliance to Datapipe's managed cloud service. It is not unusual to pick off a specialty shop since developing the service and hiring the talent is an uphill battle today.

tw telecom says that the new CIO of the combined Level3/twt will be twt's own Harold Teets.

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