Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Another Cloud Backup Service Closes

December 9, 2013

Symantec decided last week to end its cloud-based backup and recovery services business. It told partners that the Backup Exec software could still be used for premise based backup though.

I am surprised that it closed instead of selling it to any of the many other companies offering backup. There were quite a few who jumped into to tell Symantec partners that they were available to take over the service.

Cloud Companies Call for Surveillance Reform

December 9, 2013

Re-Vamping Telecom

December 6, 2013

The FCC has already made some moves to revamp telecom. There was USF reform, funding for broadband, elimination of a lot of regulations, pilot test with Vonage on direct DID access and the TDM-to-IP migration.

The Broadband money (NTIA, BIP, BTOP) as well as the Lifeline (Obama phone) program has seen its share of abuses, but billion dollar programs will do that. The FCC needs to tighten that up.

Lessons From Avaya EPF

December 3, 2013

Interesting Sales Tips from Avaya's Executive Partner Forum last month

"38% of salespeople understand the customer's issues and are able to identify how the vendor can help." Just 38%. That means two-thirds of salespeople are still selling the old way. Training and sales coaching is needed.

If Mobile is Everything

December 2, 2013

Fred Wilson repeats that Mobile is Eating the World. It might be just what I am reading (my influence bias). It's all about tablets or smartphones. Where does that leave your business in 2 or 3 years?

Channel Programs Have Changed

November 29, 2013

Many companies are adding channel programs. Most look at the success that Microsoft and Cisco via their channels. The thing is most companies don't treat their channel the same way that these two giants did.

Microsoft knew that if people became certified they would sell, install and maintain Microsoft products.

Gratitude

November 27, 2013

Short Week Musings

November 26, 2013

Thanksgiving and Hanukkah this week mixed with winter weather in many parts of the US has made for a slow week, but a busy travel week. Soon, thanks to the new FCC Chair Wheeler, that passenger barely squeezed into the ever shrinking airline seat next you will soon be able to use his cell phone on the flight - further annoying already annoyed people.

Blackberry has a new CEO, John Chen, who is making $88 million to sell them off, because if his tenure at Sybase is any indication, he isn't a turn around exec.

After 34 years as chairman of Level3, Walter Scott is retiring.

The Future is Now

November 22, 2013

I got to listen to Jack Uldrich keynote the Bradenton (FL) EDC event last night (thanks to Bright House Networks). Uldrich is a futurist and a good speaker.

When you examine all the trends that are happening right now - nanotech, M2M, 3D printing, robotics, computing power & devices, ubiquitous access to the Internet, genomics - we are the beginning of the revolution - not the middle or anywhere close to the end. These things are just beginning.

Is Oracle Coming for Broadsoft?

November 21, 2013

Today, Broadsoft's market cap is about $733M; it would cost Oracle approximately $890M to buy BSFT to complete the Telecom acquisition package of Tekelec, Acme Packet, Oracle's marketing automation (Eloqua) and customer service (RightNow) offering.

Tekelec evolved from a class 4 switch to some kind of mobile policy machine with connections to IMS and LTE. One of the problems facing Hosted PBX providers presently is that mobility is like a patch or add-on. There are limitations for the mobility play due to a bunch of factors, like too many devices in the marketplace, multiple platforms (iOS, Android, Win8, Blackberry), and a separate carrier provides the cell service.

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