Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

Full Story »

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

Full Story »

The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

Full Story »

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

Full Story »

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

Full Story »

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

Full Story »

Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

Full Story »

Desktops Moving to the Cloud

November 19, 2013

Amazon is jumping in to the DaaS (desktop-as-a-service) and streaming services game.

This managed desktop offering from Amazon will be called WorkSpaces, "not to be confused with Cloud Workspace from IndepedenceIT, which EarthLink white labels.

I find it interesting that Amazon would get into a service that has a heavy demand for support, but then I remembered that they just added Mayday to the Fire HDX tablet, so maybe Bezos is ahead of this.

The real uphill battle is that there are a boat ton of laptops and desktops already collecting dust in offices and homes.

M&A This Week

November 15, 2013

IBM jumped into MDM (mobile device management) with its purchase of Fiberlink. "Fiberlink's MaaS360 cloud-based offerings, IBM will expand its bring your own device (BYOD) capabilities to deliver a complete mobile management and security solution through IBM MobileFirst that includes trusted transactions and security intelligence capabilities for mobile apps, users, content and data." [source] Fiberlink was the first MDM firm to support Google Glass.

8x8 is really branching out. First with Softbank in Japan in cloud and now buying a UK service provider.

Video Closes More Business

November 14, 2013

From my inbox:

"The experiment: See how a webcam impacts sales efficiency for ShareFile. The result: A 34% increase in close rates.... the ShareFile sales team put the effectiveness of video conferencing to the test in the real world and increased their close rate by 34% just by turning on webcams in GoToMeeting."

When the Fun Left Telecom

November 13, 2013

Speaking with a telecom buddy today who is on a job search. We were talking about the industry - the layoffs, the chase to the cloud, the declining prices and revenue. One rule has remained the same: Have Fun!

Entrepreneurs are told to follow their passion.

What Do the Numbers Look Like

November 11, 2013

Third quarter revenue numbers have been streaming out via press releases. Here's a look at some of them.

Windstream's 3Q2013 numbers are declining. "Overall consumer service revenues were $324 million, a decrease of 3 percent from the same period a year ago" - of which, "Consumer broadband service revenues were $119 million, a 4 percent increase year-over-year."

Why Our Duopoly Doesn't Work

November 8, 2013

The FCC starting with Chairman Powell did everything it could to get to a Duopoly. There were some crumbs given to alternatives but mainly just crushing blows (Brand-X, DSL, etc.). Granted, WISPA won the 3650 MHz battle and many non-ILECs won BTOP and BIB money, but we are stuck with a Duopoly for most services. It is cable or ILEC.

UC Growth is Stagnant

November 6, 2013

The case for UC: "The communications requirements of most businesses now extend well beyond telephony. They embrace email, instant messaging, voicemail, video conferencing and 'presence'. Ideally every one is integrated with the others to create a suite of unified communications and collaboration (UC&C) tools." Ideally - but not in reality. Hence, the big problem - and why UC growth isn't what it should be.

The M&A in the Clouds

November 4, 2013

Because so many companies are either flush with cash or have a heavy credit line, the acquisition activity has been robust.

Fist up, a merger of two cloud security companies: Total Defense Acquires iSheriff.

VMWare bought Desktone, a virtual desktop company who owns the Desktop as a Service trademark. This will be a nice add to VMware's own VDI (virtual desktop infrastructure) initiative with vCloud, vSphere and Horizon View. Someday DaaS will be big in North America.

Big Changes Afoot at XO

November 1, 2013

Email went out yesterday to all the partners from XO Channel head, Shane

"I want to inform you that Tom Gorey, Vice President Strategic Alliances and Business Development, will be leaving XO on November 1st. Since joining XO in 2005, Tom developed new go-to-market strategies and contributed to building significant growth within the Channel at XO. Tom has been instrumental in driving the development of the foundation and programs that led to the award winning XO Business Partner Channel in place today. I would like to personally thank Tom for his contributions and wish him success in the future.

One Year After Super Storm Sandy: Any Change?

October 31, 2013

As the one year anniversary of Super Storm Sandy that rocked the Greater NY/NJ area last year passes, many articles have been written, but not much has changed.

83% of Organizations Lack a Business Continuity Plan 1 Year After Hurricane Sandy. But then most people (A) don't think it can happen to them; (B) didn't learn from 9/11 and Katrina either (including our government and FEMA); and (C) people generally do not think climate change is real.

from Verizon's twitter.
Featured Events