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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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The Six Degrees of Mobile Data Plan Innovation: It's Not All About Data- Mobile Voice and Messaging Share Plans Offer Plenty of Appeal

Alcatel-Lucent’s Rich Crowe continues the Six Degrees of Mobile Data Plan Innovation blog series by examining the degree to which consumers are interested in share plans that include unlimited voice and messaging but don’t include data.

The last Six Degrees blog explored consumer attitudes toward two different mobile share plan options: sharing data only and sharing voice, messaging and data. This blog will explore attitudes toward a 3rd option: sharing unlimited voice and messaging — but not data — across multiple devices or subscribers.

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Channel Reboots

July 31, 2013

InterNAP is bringing back their channel. After they burned it to the ground, they are counting on the channel to come back any way because the money is green. Try to remember that evergreen - even in plain language on your contract - is only enforceable if you have enough balls and bucks to sue for enforcement.

Bandwidth.com will be launching a channel program in September at CP Expo. Remember that Bandwidth also had a channel that they closed, too.

Summer Reading List

July 29, 2013

Last week I gave a presentation on How to Compete to ISP and CLEC owners at the AT&T HQ in Atlanta. I recommended two books: Poke the Box by Seth Godin and Do the Work by Steven Pressfield. I would suggest reading Seth Godin's other books, like Tribes, Permission Marketing, Linchpin.

My kindle is full and I have a stack of books to read this summer.

Converging At CompTIA

July 28, 2013

I am in Orlando at the Peabody Hotel (nice hotel) again for ChannelCon, which is CompTIA's annual event (formerly called Breakaway). It's filled with meetings - 9 hours of them tomorrow (ugh!). It is wrapped around a couple of themes (in my view) - get certified and converge IT with Telecom.

IT and Telecom have been converging for a few years.

Should Hosted UC Providers Offer Network?

July 28, 2013

Stage 2 just announced a Northeast build of an MPLS network. Telesphere has one too. West IP, too. Why do these Hosted UC companies need to offer network? For some, it is a way to handle Quality of Service, which is linked to customer satisfaction.

The Case Around Copper

July 25, 2013

In this article in the Tampa Bay Times, it mentions the decline of copper lines.

The number of U.S. phone lines peaked at 186 million in 2000. Since then, more than 100 million copper lines have already been disconnected, according to industry trade group US Telecom.

If You Are Getting Beat on Price

July 23, 2013

If you have ever said that you got beat on price, then you aren't really selling. Or at least not selling on Value.

Sure, you presented a proposal, but did you do discovery? Did you ask open ended questions, probing questions?

Channel Sales Enablement: Part 3 Compensation

July 19, 2013

Compensation is one of the top topic I get calls about. Compensation plans are a double edged sword. On the one hand, it is money out of revenue. On the other hand, it is the carrot that keeps your sales people selling and your revenue coming in.

Keep It Simple

July 19, 2013

If I could give you just one piece of advice it would be to Keep It Simple.

Service Providers whole job (or reason for being) is to remove the technology from the user in order for the user to be productive.

I received a call from someone who reads this blog. He was having trouble finding a service provider that would be a partner and investor in his UC project.

2 Studies and Some Tidbits

July 16, 2013

Metaswitch did a study on cloud + telcos + SMB and found that telcos may not be the trusted cloud providers that small business wants. "Existing phone providers overlooked for IP: Just 10 percent of pre-IP SMBs would even consider getting information about IP communications from their existing phone provider. Eighteen percent of 50-plus-employee SMBs would contact rival providers directly."

Another take on the Metaswitch survey demonstrates that the speed of a quote (and knowing what you are talking about) are factors to the sale.

AT&T Taking a Leap

July 15, 2013

Bloomberg reported over the weekend that AT&T was going to buy Leap Wireless - for the spectrum of course - for about $1.2B.

"San Diego-based Leap also has $2.8 billion in net debt." Which will be added to AT&T's already massive debt load of $74 Billion in debt

VZW and AT&T are in spectrum hording mode. Most of the postpaid crowd (contracts) buy smartphones and use tablets on family plans.

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