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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

IBM, Mitel, Wearable Tech round out Latest ITEXPO News

Its been an amazing ITEXPO so far - wow. In case you missed some of the happenings from day 1, here are...

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3 Reasons UC Deployments Fail

Just getting ink on a Unified Communications deal is just the beginning. So many deployments go wrong or worse the company...

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Small Cells are Key to Attracting and Keeping SMB and Large Enterprise Customers

By: Peter Bernstein, TMCnet Senior Editor

To say that operators of macro-cellular physical networks are facing all type of challenges these days would be an understatement.  These range from spectrum scarcity issues, competitive pricing pressures, the need to build out LTE networks ASAP as platforms for new services and to meet the insatiable appetite of users for things like streamed and real-time video, getting ready for the Internet of Things (IoT) etc.  They also are busy figuring out how to keep users, particularly enterprise users on their smart devices always and all ways on their networks in an increasingly fickle world where alternatives abound, including for value-added traffic lost to Over-the-Top (OTT) providers.  

It is to keep enterprise customers on the mobile service provider networks for enhanced services that good in-building wireless solutions are seen as both a powerful business tool and a competitive advantage.  This is particularly true when it comes to retaining small-to-medium business customers (SMBs).

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Changing the SIM game

The iPad Air 2 with Wi-Fi + Cellular models comes with a SIM  that “gives you the flexibility to choose from...

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WebRTC and the Enterprise

I was reading an article titled, “How WebRTC can serve the Enterprise” but when I originally saw the headline I thought...

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Jeff Pulver, Andy Abramson, Craig Walker, Alon Cohen, Mike Tribolet, Andy Voss and Danny Windham at ITEXPO Next Week

Panel to celebrate 20 years of IP communications/VoIP and discuss its future. Next week at the 29th ITEXPO, I get the pleasure...

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Alcatel-Lucent CEO Michel Combes on Importance of Bringing Ultra-Broadband to Africa

By: Peter Bernstein, TMCnet Senior Editor

It may be almost cliché to say we live in a global economy, but many times when globalization is discussed the focus is on developed and emerging markets and not that often, if at all, on under-developed regions.  In fact, in the past few years until the recent drop in oil prices, much of the financial community’s and economic development interests has been focused on the BRICS countries (Brazil, Russia, India, China and South Africa).  This leaves out not just most of South America, but the promising rest of Africa which contains a wealth of rare minerals and other natural resources waiting to be literally and figuratively mined.

However, for most of the African continent countries to move from under-developed status, along with toward political stability and having a educated citizenry, infrastructure needs to be in place which it currently is not. This means not just giving the populace access to clean water and energy, but in a digital world ubiquitous and affordable access to businesses and individuals to high-speed broadband communications is now not just a foundation but a pre-condition that is essential for moving ahead.  

In this regard it is enlightening, refreshing and significant that Alcatel-Lucent CEO Michel Combes recently wrote a corporate blog stressing the company’s interest in working with governments and commercial interests to help accelerate economic development across the continent.  This about not just about the Oscar winning movie of several years ago “Out of Africa”, but is also about around, into and across Africa. 

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Lessons From Avaya EPF

December 3, 2013

Interesting Sales Tips from Avaya's Executive Partner Forum last month

"38% of salespeople understand the customer's issues and are able to identify how the vendor can help." Just 38%. That means two-thirds of salespeople are still selling the old way. Training and sales coaching is needed.

If Mobile is Everything

December 2, 2013

Fred Wilson repeats that Mobile is Eating the World. It might be just what I am reading (my influence bias). It's all about tablets or smartphones. Where does that leave your business in 2 or 3 years?

Channel Programs Have Changed

November 29, 2013

Many companies are adding channel programs. Most look at the success that Microsoft and Cisco via their channels. The thing is most companies don't treat their channel the same way that these two giants did.

Microsoft knew that if people became certified they would sell, install and maintain Microsoft products.

Gratitude

November 27, 2013

Short Week Musings

November 26, 2013

Thanksgiving and Hanukkah this week mixed with winter weather in many parts of the US has made for a slow week, but a busy travel week. Soon, thanks to the new FCC Chair Wheeler, that passenger barely squeezed into the ever shrinking airline seat next you will soon be able to use his cell phone on the flight - further annoying already annoyed people.

Blackberry has a new CEO, John Chen, who is making $88 million to sell them off, because if his tenure at Sybase is any indication, he isn't a turn around exec.

After 34 years as chairman of Level3, Walter Scott is retiring.

The Future is Now

November 22, 2013

I got to listen to Jack Uldrich keynote the Bradenton (FL) EDC event last night (thanks to Bright House Networks). Uldrich is a futurist and a good speaker.

When you examine all the trends that are happening right now - nanotech, M2M, 3D printing, robotics, computing power & devices, ubiquitous access to the Internet, genomics - we are the beginning of the revolution - not the middle or anywhere close to the end. These things are just beginning.

Is Oracle Coming for Broadsoft?

November 21, 2013

Today, Broadsoft's market cap is about $733M; it would cost Oracle approximately $890M to buy BSFT to complete the Telecom acquisition package of Tekelec, Acme Packet, Oracle's marketing automation (Eloqua) and customer service (RightNow) offering.

Tekelec evolved from a class 4 switch to some kind of mobile policy machine with connections to IMS and LTE. One of the problems facing Hosted PBX providers presently is that mobility is like a patch or add-on. There are limitations for the mobility play due to a bunch of factors, like too many devices in the marketplace, multiple platforms (iOS, Android, Win8, Blackberry), and a separate carrier provides the cell service.

Desktops Moving to the Cloud

November 19, 2013

Amazon is jumping in to the DaaS (desktop-as-a-service) and streaming services game.

This managed desktop offering from Amazon will be called WorkSpaces, "not to be confused with Cloud Workspace from IndepedenceIT, which EarthLink white labels.

I find it interesting that Amazon would get into a service that has a heavy demand for support, but then I remembered that they just added Mayday to the Fire HDX tablet, so maybe Bezos is ahead of this.

The real uphill battle is that there are a boat ton of laptops and desktops already collecting dust in offices and homes.

M&A This Week

November 15, 2013

IBM jumped into MDM (mobile device management) with its purchase of Fiberlink. "Fiberlink's MaaS360 cloud-based offerings, IBM will expand its bring your own device (BYOD) capabilities to deliver a complete mobile management and security solution through IBM MobileFirst that includes trusted transactions and security intelligence capabilities for mobile apps, users, content and data." [source] Fiberlink was the first MDM firm to support Google Glass.

8x8 is really branching out. First with Softbank in Japan in cloud and now buying a UK service provider.

Video Closes More Business

November 14, 2013

From my inbox:

"The experiment: See how a webcam impacts sales efficiency for ShareFile. The result: A 34% increase in close rates.... the ShareFile sales team put the effectiveness of video conferencing to the test in the real world and increased their close rate by 34% just by turning on webcams in GoToMeeting."

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