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10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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Zayo Buys AboveNet

March 19, 2012

It was a big surprise this morning to hear that Zayo bought AboveNet for $2.2B. My first thought was "Where did Zayo get the money?" I mean, the Dealbook writes, "As of Dec. 31, Zayo had about $25.9 million in cash and short-term investments, along with $682.7 million in long-term debt. It currently has a credit rating of B2." Apparently, Zayo backers and bankers went into their reserves to buy AboveNet. I guess the heady days of Bain LBO is back, thanks Mitt! (LBO is leveraged buy out).

Posted in CLEC, agents, channel, commissions, fiber, mergers

Tagged: abovenet, agents, channel partners, fiber, mergers, zayo : Related Tags: fiber, abovenet, million, still, revenue, because

EarthLink's Sweet Spot

March 14, 2012

I learned a few things at the EarthLink training today in Tampa. EarthLink has 175K business customers and about 3 Million consumers, most of them dial-up customers, providing $20M in free cash flow per month. So of the $1.3B in annual revenue, about $500M is dial-up. ELNK has 4 data centers - Columbia, SC; Rochester, NY; Marlborough, MA; and 55 Marietta.)

The first (or 70+ slides) shows that Pipe is the foundation for Managed Security and other services.

Posted in CLEC, Internet, PBX, VDI, agents, cellular, channel, data center, ethernet, fiber, managed services, mpls, security

Tagged: channel partners, clec, dsl, earthlink, hosted pbx, mpls, mvno : Related Tags: blended access, location multi, multi location, multi access, access, earthlink

Is DSL Done?

March 12, 2012

Every time we examine the DSL field, it looks more and more barren. Now VZW has made moves to insure that it is dead.

One is the huge deal that VZW has with SpectrumCo that will result in a joint venture company that will co-market VZW with cableco partners. Basically, VZ is saying that cable wins in terrestrial broadband and we are just going to focus on wireless.

Posted in broadband, cellular, wireless

Tagged: 4g, broadband, cellular, LTE, vzw : Related Tags: needs spectrum, broadband, fusion

Some VoIP Moves

March 12, 2012

Craig Walker, Grand Central's co-founder, is jumping back into the VoIP space, according to his tweet (and the TechCrunch article that had to follow said tweet).

"LogMeIn's free screen sharing and online meeting service, join.me, just added free internet VoIP conferencing to make quick, ad-hoc collaboration even easier from virtually anywhere in the world. The new, free VoIP service provides join.me's millions of users with high-quality Internet calling from their PCs, Macs, iPads, and iPhones. As result, join.me's millions of users can verbally and visually collaborate with up to 250 friends, colleagues, or customers at a moment's notice." [marketwatch] AH!

Posted in conferencing, voip

Tagged: conferencing, google, skype, voip : Related Tags: video conferencing, millions users, video, conferencing, webex, skype

The Channel Will Be Driving Sales

March 9, 2012

Miller Heiman, a sales training company (with a proprietary sales technique and process), acquired Channel Enablers in Australia last September. "Indirect channels now account for the majority of revenue in many industries and is the fastest growing sales route," says Sam Reese, CEO and president of Miller Heiman. That's how we feel at the TCA, too - the Channel will drive more and more revenue every year. One of the Miller Heiman consultants, Steve Cadley, wrote me, "I am excited to share with the Channel Partner community Miller Heiman's expanded capabilities to help organizations optimize all aspects of their channel strategy.

Posted in agents, channel, sales and selling

Tagged: channel partners, sales : Related Tags: miller heiman, channel enablers, drive revenue, channel, miller, heiman

iPad, MDM and Other News

March 9, 2012

Bandwidth.com bought DASH Carrier Services and renamed it inetwork. Apparently, inetwork is doing gangbusters in the wholesale VoIP space, the largest arbitrage space left, I would imagine. It's the new LD. inetwork offers origination, termination, e-911, SMS and toll-free.

Posted in agents, apps, cellular, mergers, mobile, security, voip

Tagged: apps, cellular, managed services, MDM, mergers, mobile, mobility, security, tampa, tech data, voip : Related Tags: mobile devices, mobile, devices, inetwork, haneke, space

I Can Do It Myself

March 6, 2012

I hear this all the time: "I can do it myself!" Backup solution? No, I'll build one myself. Outsource your email? No, I can run my own email server. White-label VoIP?

Posted in Marketing, PBX, apps, backup, cloud computing, hosted uc, unified communications, voip

Tagged: backup, hosted email, hosted pbx, outsource, strategy, vdi, virtualization, voip : Related Tags: effort building, build, effort, myself, market, backup

ITU Wants to Control the Internet

March 4, 2012

FCC Commission McDowell is in Barcelona talking about the issue of the UN sponsored ITU wanting to control the governance of the Internet. I think we can all agree that the UN is any more efficient than any government on the planet and has even less enforcement power than the American FCC.

"We are at a crossroads for the Internet's future. One path holds great promise, while the other path is fraught with peril," stated Comm. McDowell.

Posted in FCC, Internet

Tagged: FCC, Internet : Related Tags: internet

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