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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

IBM, Mitel, Wearable Tech round out Latest ITEXPO News

Its been an amazing ITEXPO so far - wow. In case you missed some of the happenings from day 1, here are...

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3 Reasons UC Deployments Fail

Just getting ink on a Unified Communications deal is just the beginning. So many deployments go wrong or worse the company...

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Small Cells are Key to Attracting and Keeping SMB and Large Enterprise Customers

By: Peter Bernstein, TMCnet Senior Editor

To say that operators of macro-cellular physical networks are facing all type of challenges these days would be an understatement.  These range from spectrum scarcity issues, competitive pricing pressures, the need to build out LTE networks ASAP as platforms for new services and to meet the insatiable appetite of users for things like streamed and real-time video, getting ready for the Internet of Things (IoT) etc.  They also are busy figuring out how to keep users, particularly enterprise users on their smart devices always and all ways on their networks in an increasingly fickle world where alternatives abound, including for value-added traffic lost to Over-the-Top (OTT) providers.  

It is to keep enterprise customers on the mobile service provider networks for enhanced services that good in-building wireless solutions are seen as both a powerful business tool and a competitive advantage.  This is particularly true when it comes to retaining small-to-medium business customers (SMBs).

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Changing the SIM game

The iPad Air 2 with Wi-Fi + Cellular models comes with a SIM  that “gives you the flexibility to choose from...

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WebRTC and the Enterprise

I was reading an article titled, “How WebRTC can serve the Enterprise” but when I originally saw the headline I thought...

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Jeff Pulver, Andy Abramson, Craig Walker, Alon Cohen, Mike Tribolet, Andy Voss and Danny Windham at ITEXPO Next Week

Panel to celebrate 20 years of IP communications/VoIP and discuss its future. Next week at the 29th ITEXPO, I get the pleasure...

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Alcatel-Lucent CEO Michel Combes on Importance of Bringing Ultra-Broadband to Africa

By: Peter Bernstein, TMCnet Senior Editor

It may be almost cliché to say we live in a global economy, but many times when globalization is discussed the focus is on developed and emerging markets and not that often, if at all, on under-developed regions.  In fact, in the past few years until the recent drop in oil prices, much of the financial community’s and economic development interests has been focused on the BRICS countries (Brazil, Russia, India, China and South Africa).  This leaves out not just most of South America, but the promising rest of Africa which contains a wealth of rare minerals and other natural resources waiting to be literally and figuratively mined.

However, for most of the African continent countries to move from under-developed status, along with toward political stability and having a educated citizenry, infrastructure needs to be in place which it currently is not. This means not just giving the populace access to clean water and energy, but in a digital world ubiquitous and affordable access to businesses and individuals to high-speed broadband communications is now not just a foundation but a pre-condition that is essential for moving ahead.  

In this regard it is enlightening, refreshing and significant that Alcatel-Lucent CEO Michel Combes recently wrote a corporate blog stressing the company’s interest in working with governments and commercial interests to help accelerate economic development across the continent.  This about not just about the Oscar winning movie of several years ago “Out of Africa”, but is also about around, into and across Africa. 

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The Value of UC

October 8, 2013

Dan Caruso, CEO of Zayo, wrote a post about the profitability of bandwidth. I got to thinking about how it applied to VoIP, specifically UC, Hosted UC, UCaaS, Cloud Comms or whatever silly marketing hashtag we are using this month.

Just the fact that the term has to change so often means that the industry is searching for identity.

It also means that there is a lot of education needed to sell Unified Communications to its full benefit.

Channel Sales Enablement Part 5

October 8, 2013

I have an interest in Growth Hacking, making a company grow by acquiring users, customers or revenue. The problem I usually face is that in channel sales, the number of agents is not a viable metric.

The Channel looks at it as the more feet on the street we have, the better sales will be. NO!

TWC Surprises Everyone by Buying DukeNet

October 7, 2013

TW Cable surprised everyone by buying DukeNet for $600 million in cash to gain access to the 8,700 mile fiber network which will help TWC hit more businesses.

All cablecos realize that growth will come from the business market. The consumer side - long the hallmark of cable - is declining. Cord cutting has reached 9% of households.

FCC Telemarketing Rules Change

October 7, 2013

Bloomberg has an article making it sound like US businesses are paying through the nose for violating the Do Not Call list.

The FCC has added rules to make it harder to call people on the DNC list. Why is that a problem?

"(1) the requirement that prior to placing calls businesses obtain written -- not oral -- consent, and (2) the elimination of the "established business relationship" defense for certain calls to residential phone lines."

The FTTH Expo in Tampa

October 5, 2013

RingCentral IPO and Other Activity

October 2, 2013

The US dollar isn't worth what it used to be. Twitter has an IPO filed that estimates the value at almost $13B. Twitter is still growing and on target for $1B in revenue but is losing about $110-$150 million per year. Co-founders Evan Stone and Noah Glass do not own any stock in the company.

No More TDM

October 2, 2013

In an effort to speed up the adoption of IP-based voice services (like SIP trunks and VoIP), AT&T has stopped compensating Agents for TDM. No more POTS lines or PRI's, folks.

It's funny that this happens now because I have been trying to get an order in for 3 weeks for a PRI in rural Texas. It only took 3 weeks for SBC's division of AT&T to say, "We can't port those numbers.

Big Data is Big Smoke

October 1, 2013

Over 10 years ago, a grocery chain in the Northeast, Stop & Shop, launched the customer loyalty or savings card. You know that card you need to swipe to get the advertised savings. After a couple of years they pulled the card for three reasons: one, the customers weren't happy with it; two, state law required the store to give everyone the savings anyway (if they asked for it); and three, they weren't getting a return on the data.

We didn't have Big data back then.

Senate Working on New Shield Law

September 26, 2013

Since journalism, newspapers and media companies have morphed in the last 5 years, it might be time to write another shield law. I mean, it isn't like that First Amendment to the US Constitution would cover that. (If we haven't destroyed the Bill of Rights beyond recognition already.)

"On Sept. 12, the Senate Judiciary Committee approved just such a bill by a 13 to 5 vote. The Free Flow of Information Act would shield anyone associated or once associated with a news-gathering operation -- including freelancers, student reporters and bloggers -- who is working with the intent to convey information on important matters to the public." [Benton]

"The shield bill, which is called the "Free Flow of Information Act," would create a new federal privilege for reporters to protect confidential sources," according to Benton.

Comcast and Synnex Equals Added Value

September 26, 2013

I hear all the time how Agents don't "Add Value". Curiously, they never explain what that "added value" is supposed to be. Agents get paid to sell your stuff, isn't that value enough?

Even more curious, carriers think VARs will add value - again without expressing what that value will be.

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