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CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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The VoIP Market Right Now

April 29, 2013

"The market for VoIP services has moved well beyond the early adopter stage to mainstream status in many developed countries. SIP trunking and hosted UC continue to heat things up, fueling growth," reports Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research.

According to the study, "Due to continued demand for enterprise cloud-based services, hosted VoIP and Unified Communications (UC) services revenue grew 17% in 2012 from 2011, the most of any segment."

The reality is that SIP Trunking jumped 83% because VoIP is a cheap dial-tone replacement.

Posted in PBX, sip trunking, unified communications, voip

Tagged: pbx, sip trunk, UC, voip : Related Tags: premise based, managed services, services, managed, based, enterprise

Florida Broadband Litigation Woes

April 24, 2013

"Florida Rural Broadband Alliance, LLC (FRBA) is a regional collaboration of local governments, community activists and economic development agencies from rural and economically disadvantaged communities located throughout 15 counties within Florida's Northwest Rural Area of Critical Economic Concern (NWRACEC) and the South Central Rural Area of Critical Economic Concern (SCRACEC)," reads the website for FRBA.

It continues, "The FRBA project will build a new Middle Mile broadband infrastructure, which will link together providers of vital public sector commercial services with private sector non-profit entities for the first time in these two struggling regions of Florida. At this time, only 39 percent of the FRBA region has broadband service. ...At the end of the 3-year build out period, FRBA's project will deliver up to 1,000 times the existing capacity within the coverage area.

Posted in Internet, broadband, fiber, politics, wireless

Tagged: broadband, BTOP, florida, lawsuit, NTIA, stimulus : Related Tags: rapid systems, economic concern, florida broadband, critical economic, broadband, rural

Are Outages The New Normal?

April 24, 2013

This is a guest column from Peter Eisengrein, SVP Network Operations & Design, Evolve IP

Last week one of the nation's largest carriers experienced an outage that affected tens, if not hundreds of thousands of Voice over IP users, maybe more. At least one carrier employee dubbed the outage "catastrophic" yet the news media shrugged. While not exactly a reliable news source, even social media, which is at least a quick indicator of newsworthy events, hardly noticed.

How can it be that a "catastrophic" outage that is so far reaching never made the news?

Posted in disaster recovery, outage, security, voip

Tagged: outage, security, voip : Related Tags: outage catastrophic, calls carrier, outage, carrier, network, outages

No Need to Be a CLEC

April 19, 2013

Up until the FCC's test plan today, VoIP Providers had to rely on CLEC's to get phone numbers. "The FCC has adopted a Notice of Proposed Rulemaking (NPRM) on direct access to telephone numbers for VoIP providers, a process that they say will streamline the process to roll out services," writes FierceTelecom.

"Telephone numbers are a valuable and limited resource; access to and use of numbers must be managed judiciously to ensure that they are available as needed and to protect the efficient and reliable operation of the telephone network," states the FCC in its notice today about the six month trial for a few inter-connected VoIP providers to get direct access to a few numbers.

"In the accompanying Notice of Inquiry, we seek comment on a range of issues regarding our long-term approach to numbering resources.

Posted in FCC, voip

Tagged: clec, FCC, itsp, level3, voip : Related Tags: direct access, trying adjust, telephone numbers, phone numbers, numbers, world

Is The Market Ready for Hosted PBX?

April 18, 2013

When the hardware PBX companies have hosted PBX divisions, it might be that the market is ready for Hosted PBX. However, like VDI, is the channel ready to sell it and support it?

Posted in PBX, channel

Tagged: channel partners, hosted pbx : Related Tags: ready hosted, market ready, hosted, ready

Thoughts on the Channel in 2013

April 16, 2013

There is this article with four opinions about the Channel in 2013. Reading them, I am almost certain that they are not only viewing the channel from differing sides but that they are discussing different channels.

I do like the statement from Ian Moyse, "We are seeing the same swathe of change as we have seen in other industries with providers who ignored the changes in customer buying choices (take Kodak, Blockbuster Video and the big record shop chains such as Tower Records and HMV). This change will be a contributor but not the only cause to the start of a new re-shaping and re-sizing of the channel with resellers facing new competition from Telco's, Xsp's and a new breed of reseller and potentially vendors themselves."

Posted in VAR, agents, channel, cloud computing, msp

Tagged: change, channel partners, VAR : Related Tags: stock price, channel, sales, vendors, stock

Selling Direct is Different Than Channel Sales

April 16, 2013

I make this statement often: Selling Direct is Different Than Selling via The Channel. You would think it was obvious, but it is not.

When a company sells direct, the messaging is aimed at the end user. The sales channel is pursuing customers.

Posted in VAR, agents, channel, sales and selling

Tagged: channel managers, channel partners, sales, selling : Related Tags: agents agents, selling direct, channel partner, direct different, business model, channel

I Was All Set with SoftSprint

April 15, 2013

I was already calling it SoftSprint or SprintSoft when Softbank announced a deal to buy 70% of Sprint for $20.1 Billion. Now Charlie Ergen has decided to make an offer for the whole company at $25.5 Billion. DISH is sitting on $10 billion in cash - and some 4G spectrum. DISH made a case to purchase Clearwire, but Sprint rebuffed that offer - by buying Clearwire.

Posted in cellular, mergers, satellite

Tagged: dish, mergers, sprint : Related Tags: clearwire sprint, sprint, clearwire, blockbuster, offer, billion

Big Changes at Broadvox

April 14, 2013

Just over a year ago, big changes happened at Broadvox. Bruce Chatterley, who was CEO of Speakeasy until MegaPath absorbed Speakeasy and Covad, became President and CEO at Broadvox. As is often the case in telecom, top executives bring in their whole team. Chatterley hired Chris Gellos, who was head of sales at Speakeasy, to be EVP of Sales at Broadvox.

Posted in PBX, hosted uc

Tagged: hosted pbx, strategy, talent, UC : Related Tags: broadvox, sales, people, speakeasy, changes

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