Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Research Firms Missed Again on UC

MarketsandMarkets states that the UCaaS market size is expected to grow from USD 17.35 Billion in 2016 to USD 28.69 Billion...

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End of Messaging?

Chetan Sharma has been discoursing on what he calls the “4th wave of mobile communications” for some time.  And I’ve commented on some...

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Robocalls Call for Service Provider Intervention

Robocalls have been getting quite a bit of ink lately in the United States.  Robocalls are those annoying auto-dialer calls you may...

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Talari Adds Firewall, Features to SD-WAN solution

SD-WAN is another one of those growth areas in tech which often goes unnoticed. Some time back I went to visit Talari...

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Silicon Valley Will Crush You!

The amount of PR generated by tech companies mostly in Silicon Valley like Google, Apple, Samsung, Facebook, Tesla and Amazon is staggering....

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HD Voice Finally Comes of Age

It’s been quite a while since I wrote about HD voice.  When HD voice was first coming to the market 7 or...

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Tech Culture Will Separate Winners from Losers in The Digital Economy

The 2016 Tech Culture Award winners have been announced The outlook for tech workers has perhaps never been brighter as top tech...

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Citrix and Grasshopper Make a Good Pair

April 8, 2015

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio and ShareFile. Citrix is firmly in the cloud, collaboration and remote worker space. Nabbing Grasshopper was probably a good move.

Grasshopper is auto-attendant in the cloud for about 150K very small businesses. I am not certain that those 150K VSB do use or will use other Citrix products.

Customer Experience is the Next Level

April 7, 2015

Saw this today from Evan Kirstel: "Accenture and Alcatel-Lucent Helping Telefonica Enhance Experience For Consumers in Europe and Latin America". The strategic partnership between Accenture and ALU combines the PS of the consulting firm with the hardware of ALU. Integration of software systems is required for the customer experience (and adoption of services) to increase. Unified Communications means unifying the various components - texts, email, faxes, vociemail, chats, video, social media - into one inbox (especially for the contact center agent).

Re-Education Will Be Required

April 6, 2015

On my Google Alert for VoIP this weekend, there were numerous headlines that made me shake my head. They are so misleading that the reader (presumably a prospective buyer) will almost certainly be confused. Don't forget that one part of the sales process is for you to educate the prospect. You have to educate them on the benefits of your service; the difference between your service and the rest of the market; and on any misconceptions that may occur.

Is Size Important?

April 3, 2015

There is a belief that you need as many partners as you can get. That seems like an expensive idea. When you factor in that channel managers will max out their day with busy work - quoting, educating, recruiting, paperwork - but it won't result in more sales (just more work).

As it stands now, better channel managers already grade their partners and prioritize work according to that grade.

Top Tampa ISPs Sell Out

March 31, 2015

Last month, Verizon announced that it was selling wireline assets of VZT in Florida, California and Texas to Frontier. Today, Charter announced a deal to buy Bright House Networks for about $5K per subscriber or about 2.8x revenue. [Charter is only buying 73% of BHN, which may be just to take care of the hanging chad that is BHN in the TWC deal.]

Tampa Bay was the market that Verizon tested FiOS head-to-head against cable.

What Business Model Should the VAR Examine?

March 30, 2015

So many keynotes (and channel strategists) have suggested that for channel partners to be successful going forward they would have to do 3 things:

  1. Perform R&D and develop some IP
  2. Build their own cloud services
  3. Go beyond brokerage to systems integration

Storagecraft writes, "According to a study by CompTIA, four out of 10 IT companies are monitoring the impact cloud computing has on the MSP market before deciding to offer managed services."

"ScanSource CTO Greg Dixon explains why it's imperative for solution providers to build managed services into their product offerings in order to boost recurring revenue and expand their value add." [source]

Let's examine each one.

First, the Duopoly doesn't even do research. They have industry labs (e.g., CableLabs) and vendors that do the research and development.

What's With the MSO Consolidation?

March 26, 2015

Charter was the first company to make a play for TWC. Now reports are in that Charter is chasing Bright House. Comcast is still waiting for its three-way deal with TWC and Charter to pass regulatory. The FCC paused the clock again today.

UC is Incompatible

March 25, 2015

Tidbits and Interesting Things Part 140

March 25, 2015

Some interesting services around the sector.

ADTRAN has field services that ITSP's can hire to perform site surveys and install Hosted VoIP deployments. (No idea about cabling, but that seems to be an issue for national providers. Local or regional providers tend to offer cabling for a price.)

UC Trends in Q1 2015

March 24, 2015

Just back from the CP Expo in Vegas, I am still catching up and digesting what is in store for 2014 in the Channel and it looks like the Hosted VoIP space. Most noise at the show was around Hosted VoIP.

Two studies out about SMB trends. One from Intermedia.Net late last year is around mobile trends.

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