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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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The Six Degrees of Mobile Data Plan Innovation: It's Not All About Data- Mobile Voice and Messaging Share Plans Offer Plenty of Appeal

Alcatel-Lucent’s Rich Crowe continues the Six Degrees of Mobile Data Plan Innovation blog series by examining the degree to which consumers are interested in share plans that include unlimited voice and messaging but don’t include data.

The last Six Degrees blog explored consumer attitudes toward two different mobile share plan options: sharing data only and sharing voice, messaging and data. This blog will explore attitudes toward a 3rd option: sharing unlimited voice and messaging — but not data — across multiple devices or subscribers.

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The Cloud is like Chicken Wings

April 25, 2013

I presented a webinar for Cloud Services Community today about Selling Cloud Services as an agent. The take aways were as follows:

  • Where do I start when thinking about selling cloud services?
  • Is there criteria for choosing a cloud vendor?
  • What pitfalls are there in cloud for an Agent?
  • How to choose a cloud provider?
  • What steps to take as you move to cloud services?

Can agents even sell cloud services? Sure but as a sales engine, not an install and deployment shop. That will be the hard part: who does all the pre-sales and post-sales engineering if an agent just wants to ink contracts for you?

Florida Broadband Litigation Woes

April 24, 2013

"Florida Rural Broadband Alliance, LLC (FRBA) is a regional collaboration of local governments, community activists and economic development agencies from rural and economically disadvantaged communities located throughout 15 counties within Florida's Northwest Rural Area of Critical Economic Concern (NWRACEC) and the South Central Rural Area of Critical Economic Concern (SCRACEC)," reads the website for FRBA.

It continues, "The FRBA project will build a new Middle Mile broadband infrastructure, which will link together providers of vital public sector commercial services with private sector non-profit entities for the first time in these two struggling regions of Florida. At this time, only 39 percent of the FRBA region has broadband service. ...At the end of the 3-year build out period, FRBA's project will deliver up to 1,000 times the existing capacity within the coverage area.

Are Outages The New Normal?

April 24, 2013

This is a guest column from Peter Eisengrein, SVP Network Operations & Design, Evolve IP

Last week one of the nation's largest carriers experienced an outage that affected tens, if not hundreds of thousands of Voice over IP users, maybe more. At least one carrier employee dubbed the outage "catastrophic" yet the news media shrugged. While not exactly a reliable news source, even social media, which is at least a quick indicator of newsworthy events, hardly noticed.

How can it be that a "catastrophic" outage that is so far reaching never made the news?

No Need to Be a CLEC

April 19, 2013

Up until the FCC's test plan today, VoIP Providers had to rely on CLEC's to get phone numbers. "The FCC has adopted a Notice of Proposed Rulemaking (NPRM) on direct access to telephone numbers for VoIP providers, a process that they say will streamline the process to roll out services," writes FierceTelecom.

"Telephone numbers are a valuable and limited resource; access to and use of numbers must be managed judiciously to ensure that they are available as needed and to protect the efficient and reliable operation of the telephone network," states the FCC in its notice today about the six month trial for a few inter-connected VoIP providers to get direct access to a few numbers.

"In the accompanying Notice of Inquiry, we seek comment on a range of issues regarding our long-term approach to numbering resources.

Is The Market Ready for Hosted PBX?

April 18, 2013

Thoughts on the Channel in 2013

April 16, 2013

There is this article with four opinions about the Channel in 2013. Reading them, I am almost certain that they are not only viewing the channel from differing sides but that they are discussing different channels.

I do like the statement from Ian Moyse, "We are seeing the same swathe of change as we have seen in other industries with providers who ignored the changes in customer buying choices (take Kodak, Blockbuster Video and the big record shop chains such as Tower Records and HMV). This change will be a contributor but not the only cause to the start of a new re-shaping and re-sizing of the channel with resellers facing new competition from Telco's, Xsp's and a new breed of reseller and potentially vendors themselves."

Selling Direct is Different Than Channel Sales

April 16, 2013

I make this statement often: Selling Direct is Different Than Selling via The Channel. You would think it was obvious, but it is not.

When a company sells direct, the messaging is aimed at the end user. The sales channel is pursuing customers.

I Was All Set with SoftSprint

April 15, 2013

I was already calling it SoftSprint or SprintSoft when Softbank announced a deal to buy 70% of Sprint for $20.1 Billion. Now Charlie Ergen has decided to make an offer for the whole company at $25.5 Billion. DISH is sitting on $10 billion in cash - and some 4G spectrum. DISH made a case to purchase Clearwire, but Sprint rebuffed that offer - by buying Clearwire.

Big Changes at Broadvox

April 14, 2013

Just over a year ago, big changes happened at Broadvox. Bruce Chatterley, who was CEO of Speakeasy until MegaPath absorbed Speakeasy and Covad, became President and CEO at Broadvox. As is often the case in telecom, top executives bring in their whole team. Chatterley hired Chris Gellos, who was head of sales at Speakeasy, to be EVP of Sales at Broadvox.

Level3's Storey

April 12, 2013

Level 3 has announced that Jeff Storey has been appointed by the Board of Directors to be Level 3's president and chief executive officer, effective yesterday. Jim Crowe is out as CEO.

Is this a good move? Under Crowe in the last 5 years, it has been nothing but pain for customers and partners.

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