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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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Birch Buys Cbeyond

April 21, 2014

I knew Cbeyond was looking to sell (like TWCable, "Someone buy me!"). And there was the big rumor about Megapath buying them. The execs at Cbeyond were on the losing end of the Paetec-Windstream deal. And while Cbeyond has been talking a good game about Cbeyond 2.0, it is extremely tough to make this transition and sell enough cloud to make up for T1 sales.

The Wearable Tech Futures

April 21, 2014

Amid all the noise about the growing Internet of Things market comes the announcement that Nike is disbanding its FuelBand team.

Nike and Adidas were at the Wearable Tech Expo / FAST in December. To see this announcement, speculation would be that wearable tech is not promising. I don't think that is it.

Why Pivot?

April 18, 2014

In business, a pivot is a strategy change (especially in Lean Startup processes). When you look at brick-and-mortar companies like RadioShack, Sears/K-Mart, there have been strategy changes but not really what I would call a pivot - or even a course correction. The pivot for B&N was going digital with the Nook (right or wrong it was a pivot). Plaxo pivoted (out of extinction) when it added Pulse.

Thoughts on the Industry Right Now

April 18, 2014

All the forecasts: have any of them been accurate? Or is it just a way to sell reports? If it is, let me know and I will start writing forecast reports too.

Think about this: "for 2013, Infonetics reported that the global market for VoIP services brought in $68 billion in revenue, an eight percent gain over 2012." [source].

Content Marketing is Huge

April 17, 2014

On the TCA's webinar on Marketing Your Business today, the panelists all agree that content marketing is king. Content Marketing is leveraging various platforms (blogs, social media, your websites, etc.) to attract and retain customers by creating and curating relevant and valuable content. Important word: Valuable. It has to be Valuable to the reader, your prospect!

Hosted PBX Sales Increasing

April 17, 2014

Blame some of it on the TDM-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is due to the large number of service providers offering it. Today, CoreDial tweeted, "Sales of #hostedPBX and #unified #communication services rose 13% in 2013." This is just a response to Infonetics 2014 VoIP report, in which the research firm projects that UC and VoIP (including residential) will grow to $88B globally. It is currently at $68B. That's global.

What's the Skinny on M6 and the TDM Transition?

April 11, 2014

Broadsoft acquired Genband's M6 platform in 2008. Six years later, there still isn't an upgrade path. I hear that it was declared end of life, but can't confirm that in writing.

PingTone and GLOBALINX deployed BroadWorks alongside their M6 platforms (see here and here).

5 Tips to Get Out of a Sales Slump

April 9, 2014

Lots of sales professionals go through a sales slump. Nothing is closing. Depression or Panic ensues - or worse, Desperation, that anxiety that all your prospects can smell (and run away from).

What can you do if you are in a slump?

Running Out of Salespeople

April 7, 2014

Recently, at an event a speaker said that about one-third of the salespeople would be retiring in the next couple years. I didn't really think anything of it until I was putting some slide decks together for three different sales trainings I am doing.

Then I ran into this graph from pharmaceutical sales, which shows the decline in the number of sales reps.

Five points:

ISPs and Content

April 3, 2014

Your top MSO's are also your biggest ISPs. Your top MSO's are already in the content arena with the TV stations they own (mainly sports stations, but Bright House owns news stations and Comcast owns NBCU!)

Comcast is effectively in the content gatekeeper toll booth space after the Netflix paid peering deal.

I have noticed that some newspapers are trying to put up a pay wall. I have no idea how effective it has been.

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