Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

The Deskphone Market... it's Alive; it's Alive!

The deskphone market has been left for dead by many but there is still room in the space for the device to...

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Congrats to TMC Customer Phone.com

Hats off to Phone.com for big customer wins in 2016. The cloud communications company landed new partners and clients like StructuredWeb, Liftmaster and The City of Newark....

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WebRTC MCU Architecture - All For One And One For All

The conferencing market is huge. It was expected to be over $2B in size in 2016.  And with good reason – it fulfills...

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The Fight to Make a Living in Cloud

How many articles and keynotes have been about how channel partners aren't jumping into cloud? I find it funny that it...

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Raven Guru The "Just Right" Marketing Agency

Not too big, not too small. All the experience, none of the fat.David Byrd is one of the more experienced marketers in...

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Just 18% of Computer Science Degrees go to Women

It seems, there are subtle messages we send to girls in school which may keep them from pursuing STEM study and careers....

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Stay Away From Best Buy Geek Squad?

Best Buy Geek Squad has been in the middle of a storm of media criticism as it seems the FBI has paid...

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Oh, the Promise of UC

July 24, 2015

"Research released by MDS noted that 75% of IT and telecom decision-makers were actively seeking to move towards a UC infrastructure sometime in the imminent future."[source: CV]

According to an Infoweek survey, "more companies are using Unified Communications than ever before, both premise-based and cloud-based solutions. In fact, the percentage of participants that have a UC solution increased from 38% to 44%, with another 25% planning on deploying a UC solution in the near future." [source]

Two problems with this research: (1) the term UC means nothing, so one person could be thinking Office365 and another is thinking a full blown UC platform from Unify or ININ.

2000 Players Have Less Than 40% of Market

July 21, 2015

There are approximately 2000 Hosted VoIP providers in the US. According to market research from Edgewater, "The majority of SMBs have not yet migrated to IP Communications. While adoption rates are higher in larger organizations, as high as 36%, adoption for smaller SMBs (< 100 employees) is less than 25%."

Vonage says only 15% of the SMB market has been penetrated by UCaaS.

Why Broadband May Not Be The Answer

July 21, 2015

This is a look at a typical Internet Minute:

And that is the consumer stuff filled with social and real time communications. What about the business customers Internet Traffic? What does it consist of? How much of it is real-time comms (voice, video, conferencing)?

Sales is Transitioning, Are Salespeople?

July 17, 2015

Insurance companies had to learn how to sell in today's marketplace, too. (See GapingVoid here.) It is the age of the smarter conversation.

Sales has to be about the business and its goals and outcomes. Otherwise sales cycles will increase and transition to IP and Cloud will stall.

Channel News Tidbits

July 16, 2015

Justin Chugg was named CIO for master agency, Telarus, after a stint as VP of Business Development at Vocal IP Networx. Justin is returning to the fold at Telarus, where he was Director of Marketing until 2013. This move comes just a couple of weeks after the largest Telarus Partner Summit in company history.

Rumor has it that there will be a new Channel Chief at EarthLink.

Promises Unkept

July 12, 2015

As the mergers (AT&T/DirecTV and Charter-TWC-BrightHouse) are coming under review at both the Dept. of Justice and the FCC, the propaganda machines are full swing - especially by AT&T which has a formula for getting its way at the FCC.

BGR has a headline - AT&T's Latest Promise to FCC in Effort to Win DirecTV Merger Approval Reeks of Desperation - that is interesting, except it isn't desperation. This is the AT&T formula for mergers. Make Promises that you will never keep.

2 Ways to Increase Your Revenue

July 8, 2015

In this slide-deck, slide 6 shows that they biggest reason businesses lose customers is due to neglect. That means that your company became a line item for payment on an invoice or credit card and at some point the buyer decided to price shop you and left.

This article suggests, "Do you know that 45 % of customers do not renew because they believe they weren't contacted? That poor data quality is a primary reason 40% of all business initiatives fail to achieve their targeted benefits!

The Dip for Channel Partners

July 8, 2015

In the Art of Charm podcast with Seth Godin is a good listen, especially when Seth explains The Dip (at 8:30).

On the pre-med school path in college, The Dip is Organic Chemistry. You have to pass it in order to even think about succeeding in med school.

I think in telecom The Dip is cloud services.

Analysts' Views: Part 2

July 7, 2015

My buddy emailed me this morning about the "State of the UC Industry 2015: Experts Weigh In" piece. He asked why it was just about Cisco, Unify, ININ and Microsoft. It is interesting how no analyst report is all inclusive. I know there are 2000+ service providers, but it is the same 25 in every report.

Analysts' Views: Part 1

July 7, 2015

Reading Jeff Kagan's take on the Big 3 Telcos - Ma Bell, Pa Bell and C-Link - makes me think that analysts only read press releases. Or just talk to the PR department.

In that piece, Kagan says he is talking about wireline, but his view of AT&T is based almost entirely on mobility. To be fair, most of Ma Bell's attention is cellular - even in Mexico and Latin America it is all cellular all the time.

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