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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Different Channel Partners Means Varying Obstacles

June 30, 2013

Whether I am working with an ITSP (Hosted VoIP provider) or a cloud video conferencing company, the one thing I can count on is that the channel partners will all have different business models.

You can put them in buckets generally, but the fact is that each business model is a different problem or obstacle.

The telecom channel is based on the agent model. Sell our stuff, we pay you a commission, we bill and support the client.

1K of Space

June 30, 2013

A Brand is a 1K memory slot in a brain. It is the accumulation of everything they know, heard, experienced, think about your company, product, services, employees.

Sometimes that 1K is empty. Sometimes that 1K is full.

Channel Sales Enablement: Part 2

June 30, 2013

Every channel wants a lot of feet on the street. I just saw a master agent in New England with 160 providers in its catalog. It isn't unusual for a master agent (pick any of the big ones) to have 100 providers on its roster. Let's examine that.

What's the Deal with WebRTC?

June 27, 2013

Day 3 at WebRTC Expo and for the most part everyone is still asking the monetization question. How will we monetize WebRTC? Well, you won't.

WebRTC is just a tool; it is a programming package like HTML5.

So You Want an A Team

June 24, 2013

Lots of talk about hiring A Players. Companies have extensive lists of requirements now for every position - to the point that the candidate doesn't exist in real life.

Let's try to remember that many of the talents, skills and even positions available today did not exist even 7 years ago!

That said, you realize that to build an A Team, you have to become a coach and manager?

Musical Chairs Won't Ungum the Works

June 24, 2013

There are always personnel changes but lately it looks like it has accelerated.

Level3 and its channel head, Mike Jerich, parted company.

MegaPath and its channel head, Eric Beller, parted company. Beller is at Sandler Partners.

Sheldon's Robot is Available for Purchase

June 20, 2013

Is it In the Cloud or For the Cloud?

June 17, 2013

Every company from ADP to your hosting company is calling themselves cloud now. The question is: Was the service built for cloud or just stuffed into cloud?

Did the cloud services provider design the service to be in the cloud? Or are they shoveling gear in a data center and calling it "in the cloud"?

What the heck is Channel Sales Enablement?

June 17, 2013

It's one thing to get a whole bunch of channel partners to sign your indirect sales agreement. It's a whole other thing to have channel partners who are driving sales to you regularly and keep your funnel full.

Channel Sales Enablement is one of my skill sets. I was a VAR, then an Agent, then a consultant and a sales trainer - the many aspects necessary to understand how a channel works and how to make it work.

What's a VAR to do?

June 17, 2013

Value-added Resellers (VARs) have a business model dependent on hardware sales. The big ticket items bring in cash in a lump sum to allow the business to pay bills (like payroll). The business usually is associated with a major vendor - like Dell, HP, Cisco - that presents a quota to maintain gold level support status and discounts. The vendor provides co-marketing dollars, training funds and other incentives for sales.

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