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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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The Channel is Shrinking

February 20, 2014

According to a study reported by Channelomics, "A new report by the Kauffman Foundation, a non-profit economic think tank, finds the number of U.S. technology companies five years or younger has fallen precipitously compared to the peak level in 2001."

One reason cited is consolidation. No kidding.

What to Do When Revenue is Flat?

February 20, 2014

Lots of Questions About CLECs

February 20, 2014

At a CLEC event yesterday, many regional CLEcs were asking me about EarthLink, Windstream, the Comcast-TWC merger and Cbeyond.

Will EarthLink get bought? It's a single billion dollar company that is slowly trying to become an MSP from years as a dial-up ISP. With the recent CEO (and other personnel chair shifting) and $1.2 billion in debt.

Channel Sales is Like Dating

February 14, 2014

As exhibitors get ready for the CP Expo in Vegas this week, they need to remember that selling through the channel is like dating.

And the first date is everything. That first date is the first order that the channel partner places. He trusted you enough to make the sale.

If I Was Starting as an Agent Today

February 14, 2014

Yesterday the TCA launched "The Voice of the Agent" Webinar Series to provide advice for channel partners by agents. It was good content from the panelists - Michael Bremmer of TelecomQuotes.com; Evan Gillman of TransitBroker.com in NYC; and Jeff Sumner of Corporate Technologies Group. TCA board member, Nick Enger of ATC moderated the panel. [BTW, these are free to members and are archived on the TCA website.

Seriously? Comcast Wants TWC

February 13, 2014

The FCC just finished telling Softbank that buying T-Mobile would not be likely. So Comcast outbids Charter for TWC. This will mean that the Top 2 MSO's will combine.

Comcast is already more than twice the size of TWC with 22 million subs and the NBCU division.

Personal Brand

February 10, 2014

Ring Central and J2 are Popping

February 10, 2014

Ring Central saw a bump in the stock price in Wall Street's response to RC's earnings report. Quarterly revenue increased 37% year-over-year to $45.3 million. Total revenue was $160.5 million for the full year of 2013, up 40% from the full year of 2012.

CEO Vlad Schmunis announced that "TELUS, a leading national telecommunications company in Canada, has selected RingCentral's cloud-based services to deliver advanced communication solutions for its business customers." RC has a similar deal with AT&T.

Google Enters the Video Conference Space IRL

February 10, 2014

So Google is bringing Hangouts to your living room or your office. Google has launched a hardware package for video conferencing that is $1000. TechRepublic breaks it down, but simply it is Intel i7 processor in an ASUS computer with an HD camera, a combined speaker and microphone, and a remote control.

The service costs $250 per year and has connections to Vidyo and UberConference.

We Don't Have a Polycom or Dropbox Problem

February 7, 2014

To all the folks in marketing in the IT and telecom industry, get better!

Get better at telling the story. Work really hard at crafting the Positioning story. Sweat over the unique value proposition.

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