Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Low Price Alone is Not Disruptive

September 12, 2013

CPZ: Cloud Analogy

September 12, 2013

At the Cloud Partners show, there is a talk show component called CPZ. I have been a guest a couple of times. In this picture you see VP of Indirect Channel Sales at Comcast Business, Craig Schlagbaum, and Jeff Ponts, President of TCA and master agent at DataTel. They were just 2 of the guests.

Schlagbaum made a good point about how IBM and other IT vendors embrace the channel to handle all the businesses outside the Fortune 500 (which they handle directly).

I Wonder Sometimes

September 11, 2013

Maybe my head is in the clouds here at Cloud Partner Conference, but I have been scratching my head about a few things this morning.

I wonder why AT&T Wholesale has a meeting room at an Agent show. I understand that ACC Business, an AT&T division, is moving to a buy rate model. I have heard something similar will be coming from TWC in Texas.

Moving Away from the PSTN

September 9, 2013

AT&T's spokesman, the Internet Innovation Alliance co-chair, Jamal Simmons, has an op-ed piece about moving away from the old telephone network to bring about awesomeness.

He describes trials that AT&T would like to do about the transition from the PSTN to the all-IP network and compares it to the DTV trials in Wilmington NC. He makes a good case.

Except the Internet Innovation Alliance is an astroturf group for AT&T.

Verizon Fights FCC for Editorial Control of Internet

September 9, 2013

Thanks to recent revelations, we know that Verizon, AT&T and others are feeding the NSA with all our emails, call records, Internet search history, etc. In the wake of this privacy nightmare, Verizon is in court fighting the FCC over more than just Net Neutrality.

Does the FCC have authority to enforce Net Neutrality rules? A court already ruled yes.

Malls Are Dying

September 4, 2013

In a FastCompany article about Amazon, there is a tidbit about the fact that malls are dying in America. In Tampa, this article says that a dying mall is poised - but for what?

Brick-and-mortar stores have the same problem as malls. How do you comepte with Amazon?

4 New Items

September 3, 2013

Just back from ITEXPO in Vegas. Here are 4 news items worth noting.

1

Fast Company has an article about Amazon and its distribution system:

"Those 10 million Prime members (up from 5 million two years ago, according to Morningstar) are practically addicted to using Amazon.

Is It Really Cloud or Bust?

September 3, 2013

In an email about a show, it states you can change or die. Then GCN had this cartoon on its Facebook page today:

There are so many business options. VAR, VAD, Master Agents, Telecom Agents, manufacturers, carriers, service providers, even B&N are in the midst of a fast changing industry. The sands are shifting fast.

A Laborious Weekend for Bankers

September 3, 2013

A weekend of labor by bankers and telecom execs resulted in two purchases. Verizon finally was able to rest full control of VZW out of Vodafone. However, it cost VZ $130 Billion to do that. Vodafone's 45% ownership of VZW was purchased "for $58.9 billion cash, $60.2 billion stock and $10 billion in other consideration," according to WSJ.

Two Lessons From The Woz

August 29, 2013

The big keynote for ITEXPO West 2013 was Steve Wozniak, the co-founder of Apple and Steve Jobs' best buddy. It was a packed house for this Titan of Tech. The Woz talks fast without taking a breath or a sip of water. Tom Keating says it is because his brain works so fast. (I guess that mean my brain doesn't work fast.)

Pong, Atari, mainframes, HAM radio - it was like a tech time machine.

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