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Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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A reader sent me a story about the difficulty of adding the voice mobility package to the company's TWCBC voice service. "Over the past 7 days, I have put in 3-4 hours in working trying to get this simple feature added and have spoken with 3 sales reps, a retention rep, and several others in other departments." Frustration with the process and the company is natural in telecom. This isn't TV any more. But then that is why TWC was for sale.

Posted in agents, cableco, telco, telecommunications

Tagged: cable, cableco, telecom is broken : Related Tags: voice, still, telecom, business

Trends in America

April 28, 2015

There is a rising trend in America toward the non-worker. The former US Secretary of Labor, Robert Reich, has been talking about it a lot lately. Salon magazine reprinted Reich's blog about the rise of the independent contractor model in the US.

There has been a backlash on workers and unions in America over the last 7-10 years.

Posted in economy, politics

Tagged: economy, politics, trends : Related Tags: middle class, america, federal

News Tidbits Part 2917

April 27, 2015

Windstream's telecommunications network assets were spun off into a REIT named Communications Sales and Leasing, Inc. that is trading on Nasdaq as symbol CSAL today.

Comcast removed itself from the $45B acquisition of TWC. Both the DOJ and the FCC were opposed to it. Comcast is facing other issues, like cord-cutting and the demise of the pay-cable-TV model that it was built on.

Posted in IPTV, cableco, fiber, mergers

Tagged: cable, centurylink, comcast, content, dish, fiber, financials, mergers, ott, tv, vz, windstream : Related Tags: network, comcast, fiber, communications

A New Portal, Mobile App Every Week

April 27, 2015

At the channel show, a company that develops mobile apps wanted to meet with me. They have a beta app with a large supplier. It does analytics and might make sharing collateral easier. It is just one more portal, one more app that gets announced.

Posted in apps, mobile

Tagged: apps, mobile : Related Tags: smartphone users, portal, valuable, users

Google Disrupts Cell Service

April 22, 2015

Google launches its cellular service with the Nexus 6 called FI.

What is different about the Nexus 6's cellular radio for it to work with Project Fi? Cellular networks use various network types and groups of radio frequencies to send and receive data. The cellular radio inside the Nexus 6 works with all the 4G LTE networks in the US and many around the world--unlike the radios in other smartphones which work with less network types. One way to think about it: imagine if your car radio only supported AM or FM radio instead of both!

Posted in cellular

Tagged: 4G, 4g, cellular, google, LTE, lte : Related Tags: network types, cellular radio, cellular, radio, google, nexus

Making Referrals Work

April 22, 2015

"Salespeople who actively seek out and exploit referrals earn 4 to 5 times more than those who don't."

Now that stat may be old [source], but referral based selling is a successful. Think about Angie's List, Yelp, TripAdvisor, Amazon and even Facebook -- people ask for referrals when buying or hiring. It takes the fear away.

Posted in sales and selling

Tagged: sales, sellecom, selling : Related Tags: referrals, referral, salespeople

Charter Ditches Wholesale

April 22, 2015

Charter made some moves recently including bidding from Bright House Networks, bidding for TWC and re-branding its business services. It lost the TWC bid to Comcast. The BHN bid is contingent on the TWC purchase. The re-branding is a page out of Cablevision: its business services are called Optimum and its Metro Ethernet services are branded as Lightpath.

Posted in cableco

Tagged: acc, att, cable, wholesale : Related Tags: business services, branding business, business, wholesale, charter, services

The Latest Buzz(words) to Offer

April 22, 2015

The CLEC crowd is trying to move beyond the legacy services of network and minutes. Hard to do when customers still want to buy it. In much of the marketing, the services with the most buzz are: Unified Communications as a Service (UCaaS), Managed WiFi and mobility.

Under UCaaS I will include Collaboration, so Lync, Office 365, Sharepoint, Dropbox, conferencing flavors (audio, web, video), contact centers and the like.

Posted in CLEC, cellular, hosted uc, managed services, mobile, unified communications, wi-fi, wireless

Tagged: cellular, collaboration, IOT, managed services, MDM, mobile, mvno, UC, wi-fi : Related Tags: business, tracking, mobility, going, offer, executives

Mobile Phones are Hyperlinks

April 21, 2015

At SXSW, Biz Stone of twitter founding fame, made a comment "Mobile phones are hyperlinks of humanity." Hugh MacLeod expounded on that mobile phones are the new window to the hyper-connected world.

It is funny I read that today as the digital landscape is about to change. Google is changing its search algorithm for mobile. Sites get a higher ranking for being mobile ready.

Posted in mobile

Tagged: analytics, big data, change, google, mobile : Related Tags: mobile phones, phones hyperlinks, mobile, world, google, phones

Commissions by Common Core Math

April 20, 2015

I listened to a presentation recently that suggested that new telecom agencies are not opening up (or at least not faster than closings and mergers). I was skeptical until this weekend when I was doing referral checks.

One MPLS network is worth a lot more than 3 x 10MB DIA sites. When companies talk about moving up to mid-market, it is primarily that the size of the deal will make it worthwhile.

Posted in VAR, agents, commissions

Tagged: agents, commissions, numbers, tech data, VAR : Related Tags: multi location, project management, seats, check, telecom, voice

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