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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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What's Up With the Data Center?

This morning there is an article that "RDG Capital Fund Management, the investment vehicle of Russell Glass and a significant shareholder...

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Cloud, the Desktop and Sales

June 19, 2015

At the ISP and CLEC show I just spoke at, there was a lot of talk about cloud services and desktop as a service. It would appear that a good chunk of ISP business in the US is residential. Selling to residential is different than to business. Business bundling is easier.

Are You Frustrated With MPLS?

June 17, 2015

When I read press releases like this I laugh: "Despite the mounting frustration with MPLS connectivity costs and inflexibility, many customers still do not believe the Internet can provide the security and performance needed for today's business-critical traffic." MPLS is inflexible? It isn't inflexible; it is just complex.

Over the last seven years, I have watched many network admins try to wrestle with MPLS. Virtual pathways on a private network have been around since the days of frame relay.

The WalMart Effect on the Duopoly

June 17, 2015

As pricing on bandwidth declines, it is having a ripple effect on the whole system. Bandwidth prices have been in decline but the last couple of years the megabits per dollar has really dropped. The more you buy - 1GB or 10GB - the less it costs now. [Which makes the whole inter-connection fight that Comcast and Verizon have had with Level3, Cogent and Netflix seem like nothing more than posturing with consumers caught in the middle per usual.]

Why Be Cagey?

June 11, 2015

"On EarthLink's Q4 earnings call this morning, the company talked pretty frankly about its intentions to sell off network assets to focus more tightly on the managed services side," reports Telecom Ramblings. So I contact them about a specific territory. I get a soft shoe tap dance.

"We are choosing who we will sell them to.

Demystifying the Cloud

June 9, 2015

Is the PBX Dead?

June 9, 2015

"Global enterprise PBX revenue fell 6 percent in the first quarter of 2015 (1Q15) from a year ago, according to the IHSInfoneticsEnterprise Unified Communications and Voice Equipment report from IHS," according to IHS press.

Worldwide PBX revenue (TDM, hybrid and pure IP) totaled $1.6 billion in 1Q15. And PBX line shipments were up 3% in 1Q15 from 1Q14. Yet there is a headline of SMB: Is the PBX Dead?

Merger Noise in June

June 9, 2015

BroadSoft gobbled up mPortal, which "designs and develops customer experiences across mobile, web and other connected devices." [Marketing noise for app and portal.] It turns out that BroadSoft Design is actually mPortal. It has something to do with BroadSoft's UC-One.

The IOCs and RLECs are in the midst of a tempest due to USF Reform and other legislative changes taking place. A consortium of (unnamed) Independent telcos bought Codero.

The Trend Toward Global Expansion

June 9, 2015

We are seeing an interesting trend. The ILECs are going global. AT&T, Verizon and CenturyLink are looking to other global markets to make up for a decline in revenue in the US.

AT&T made acquisitions in cellular in LATAM.

Factors in Channel Program Success and Sales

June 4, 2015

If your channel program is white-label or is dependent on MSPs and other channel partners, let us take a look at the economics for a moment.

First, white-label gets some up-front money for customization. But then there is this lag while the white-label partner (hence called WLP) works out the kinks in pricing and deployment; puts billing and workflow in place; trains salespeople and internal folks; orders CPE then tests CPE; trains tech folks for support, implementation, configuration; then launches the product. Sales trickle in (maybe) 90 days later.

3 Cable Stories That Are Good Reads

June 2, 2015

As I wrote previously, our industry hasn't really applied the technology that we push on our customers. Don't you ever wonder Why Your Cable Company Doesn't Always Know If Your New Address Gets Service?

One reason is simple data logic. "That database suffers from the classic, timeless data-management problem of "garbage-in, garbage-out" -- they can't give accurate info if they don't get it to begin with.

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