Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Managing Brand Reputation

August 11, 2014

Yesterday, I moderated a panel at ITEXPO on managing brand reputation. Here are some tidbits from the panel.

"Brand is part product, part value proposition and part customer experience" (or how the customer interacts and uses your product)., said Shatel

Reputation Management consists of three layers of software applications: CRM, the Interaction software and the ERP system behind the scenes that connects information to the other two systems.

Between the NSA and the Courts, US Cloud is Dead

August 7, 2014

After all the Snowden revelations about PRISM and other programs that the NSA and other government agencies amass personal information about every person on the planet, the US Cloud Providers took a hit, especially in Europe, where the privacy laws actually have teeth.

We get that behind us (a little) just in time for a federal judge in US District Court to rule that Microsoft must comply with a US warrant for customer data despite that data being stored in a company data center in Ireland! [techrepublic]

Is this a reason for tech companies to move overseas?

Structural Separation via REIT Equals Zero Taxes

August 5, 2014

Windstream got the endorsement of the IRS to transfer their assets - copper and fiber plant - to a REIT and lease those assets back to the telecom corporation. In the process, Windstream will save a ton on taxes. That's awesome.

If it flies, the other ILECs - ATT, C-Link, VZ - will be right behind them.

The Mammoth Model

August 5, 2014

I received the rather sporadic newsletter from Mammoth Networks today. While reading it, I noticed that the evolution of Mammoth is very similar to many other ISPs.

"Like most early adopters of broadband, Mammoth Networks started with DSL as our only product. We focused our efforts from 2005 to 2009 on our DSL and ATM platform, sprinkling T1s into the network at times."

Pesky Copper Problem

August 1, 2014

Cloud, Cloud, Cl...Shut Up!

July 31, 2014

Continuing from yesterday's Access is Still Pretty Good, Microsoft is trying to coach its partners on how to sell cloud services (like Office365) since it is different than how partners were selling Hosted Exchange and Small Business Server.

Microsoft's BAD TIP #1: Talk cloud, cloud, cloud with customers. It isn't about premise versus cloud. It is about Business Needs, Goals and desired outcomes.

Access is Still Pretty Good

July 30, 2014

At all the shows, it is cloud this and cloud that - a bunch of doom and gloom on legacy telecom. I am calling bullsh!t to that right now.

The LD business is still making money (especially in Canada). The dial-up business is still propping up our friends at EarthLink and their rivals at NetZero and AOL.

The UCaaS Business Right Now

July 24, 2014

I wish I knew what the UCaaS business was. The UCaaS (Unified Communication as-a-service) business is projected to be $23.34 Billion by 2019, according to MarketsandMarkets.

"MarketsandMarkets forecasts the Unified Communication as-a-service (UCaaS) market to grow from $13.10 billion in 2014 to $23.34 billion in 2019. This represents a Compound Annual Growth Rate (CAGR) of 12.2% from 2014 to 2019." Those are some pretty specific numbers.

The Attitude of Gratitude

July 24, 2014

What goes on in my personal and business life usually shows up in my writing. These past couple of weeks have been stressful. Last night and this morning, Zig Ziglar has been stuck in my head. His Attitude of Gratitude.

The Whirl Factor

July 22, 2014

There was a good blog post on the TDCloud blog titled, "What's Your "Whirl Factor?" It was a good read.

"If the industry as a whole knew how awesome your product was--if they really understood all the differentiating features and the benefits of using it--would they still get behind it? Would sales people actively sell it? Would customers be lining up to buy it?"

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