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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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3 Cable Stories That Are Good Reads

June 2, 2015

As I wrote previously, our industry hasn't really applied the technology that we push on our customers. Don't you ever wonder Why Your Cable Company Doesn't Always Know If Your New Address Gets Service?

One reason is simple data logic. "That database suffers from the classic, timeless data-management problem of "garbage-in, garbage-out" -- they can't give accurate info if they don't get it to begin with.

What Happened to e-Sig?

June 2, 2015

5 Things You Might Want to Read

June 2, 2015

My feed has produced some good reading recently. Here are 5 you might like.

5. Is your cloud provider HIPAA compliant? An 11 point checklist via GCN.

Phone Companies, Channel and Other News

May 29, 2015

Considering my client has been waiting 2 months to port DIDs from an AT&T PRI to Birch POTS lines, no kidding AT&T is not a Phone Company any more! Plus I have other clients that AT&T is calling to tell them to get off the copper. Move to fiber. The company only has one T1 technician for large areas (covering 5-6 central offices).

A Brief About ANPI

May 29, 2015

ANPI is a telecom company privately held by 140 RLECs (rural local exchange carriers also called IOCs, independent operating carriers). I spoke with Mike Cromwell, ANPI Chief Sales Officer, earlier this week to get the background on ANPI and the CEO change.

This was a recent announcement: "The Board of Directors of ANPI Holding, Inc. and the Board of Directors of ANZ Communications, LLC regretfully announce that David Lewis has resigned as President of ANPI Holding, Inc. and CEO of ANZ Communications, LLC." This came a few months after other departures, including CMO David Byrd. Cromwell explained that for Lewis it was time to move on. After all, "Mr. Lewis was the founding CEO of ANPI, and has led the organization through a tremendous evolution over the last 19 years."

Edgewater-Metaswitch UC Study

May 29, 2015

I was on the Edgewater webinar yesterday where John Macario was presenting the Edgewater Hosted PBX/UC study data. Edgewater surveyed 1250 businesses about PBX, HPBX and UC. The data was good.

Metaswitch's Chris Carabello also presented.

Charter Bulking Up

May 27, 2015

Charter bid on TWC before Comcast. Comcast wasn't going to get past regulators. Charter is hoping that they will with 2 bids in this week. One to buy TWC where Charter will pay $55 billion in cash and stock for Time Warner Cable.

Commencement Advice

May 22, 2015

"What does your college education mean?" is a good question from actor Matthew McConaughey to the graduates of University of Houston. [video on Daily Mail]

It is college commencement time in America and celebrities, politicians and CEOs will be bloviating on campuses everywhere. Here are a few noteworthy tidbits.

Europe Invades American Cable

May 21, 2015

The French group Altice SA, controlled by Patrick Drahi, made a bid of $9.1 billion for Suddenlink - and is rumored to be looking at TWC. Yesterday, during a lunch discussion with TMC's CEO, Rich Tehrani, I mentioned how over-leveraged most of the Duopoly is. Verizon, AT&T, C-Link, Frontier, Comcast, WIND - all have an overloaded debt to revenue ratio. Rich explained that the name of the game is share price and cheap money.

Some Observations on UC&C

May 21, 2015

Just back from the Genband Perspectives15 show. Here are some observations I have around unified communications and collaboration (aka UC&C).

We act like everyone is a Knowledge Worker. That is hardly the case.

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