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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Why I Have a Mad on for the Monopoly

May 4, 2015

Recently, I was asked (once again) why I have a mad on for the Verizon. It isn't Verizon. It is the whole collection of Duopoly - VZ, ATT, Fairpoint, Comcast, Cox, Charter, et al. They have let me down by being slaves to the stock price and squeezing every dollar out of consumers and Wall Street (while paying little in taxes.)

Greedy Content Increases Your Cable Bills

May 4, 2015

As much as I have a mad on for the ILECs, in this case, folks need to know that the content companies are the ones increasing your TV bills -- not the cable or telco.

Bundling is a tactic that the content bullies use to force 7 ESPN's on you or the Speed channel or other nonsense. ESPN - owned by Disney/ABC, just one of the 6 - yes 6 - companies that own most of the media content - requires cablecos to carry all 7 ESPN channels AND that two have to be in the general package, so that they can bill for every subscriber that the MSO has.

Frontier demonstrated that FiOS TV was unprofitable, when it took over VZ territories in 2011.

M&A Rumor Mill

May 4, 2015

One big rumor is that Salesforce is being acquired. Google, Microsoft and even Oracle have all been mentioned. Although Oracle has said they will profit more if someone else buys Salesforce.

By the way, just the rumor made a lot of folks at Salesforce extra money as the stock bumped up 10% on the rumor.

Too Much Insider Telecom (a Glossary)

May 4, 2015

I was informed this morning by a friend that perhaps I write too much insider telecom. He is in tech and still gets lost reading my stuff. From this TWC story, I will explain some of the acronyms.

An MSO is a TV distribution system like cable or satellite (DirecTV).

A TWC Story

May 1, 2015

A reader sent me a story about the difficulty of adding the voice mobility package to the company's TWCBC voice service. "Over the past 7 days, I have put in 3-4 hours in working trying to get this simple feature added and have spoken with 3 sales reps, a retention rep, and several others in other departments." Frustration with the process and the company is natural in telecom. This isn't TV any more. But then that is why TWC was for sale.

Trends in America

April 28, 2015

There is a rising trend in America toward the non-worker. The former US Secretary of Labor, Robert Reich, has been talking about it a lot lately. Salon magazine reprinted Reich's blog about the rise of the independent contractor model in the US.

There has been a backlash on workers and unions in America over the last 7-10 years.

News Tidbits Part 2917

April 27, 2015

Windstream's telecommunications network assets were spun off into a REIT named Communications Sales and Leasing, Inc. that is trading on Nasdaq as symbol CSAL today.

Comcast removed itself from the $45B acquisition of TWC. Both the DOJ and the FCC were opposed to it. Comcast is facing other issues, like cord-cutting and the demise of the pay-cable-TV model that it was built on.

A New Portal, Mobile App Every Week

April 27, 2015

At the channel show, a company that develops mobile apps wanted to meet with me. They have a beta app with a large supplier. It does analytics and might make sharing collateral easier. It is just one more portal, one more app that gets announced.

Google Disrupts Cell Service

April 22, 2015

Google launches its cellular service with the Nexus 6 called FI.

What is different about the Nexus 6's cellular radio for it to work with Project Fi? Cellular networks use various network types and groups of radio frequencies to send and receive data. The cellular radio inside the Nexus 6 works with all the 4G LTE networks in the US and many around the world--unlike the radios in other smartphones which work with less network types. One way to think about it: imagine if your car radio only supported AM or FM radio instead of both!

Making Referrals Work

April 22, 2015

"Salespeople who actively seek out and exploit referrals earn 4 to 5 times more than those who don't."

Now that stat may be old [source], but referral based selling is a successful. Think about Angie's List, Yelp, TripAdvisor, Amazon and even Facebook -- people ask for referrals when buying or hiring. It takes the fear away.

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