Peter : On Rad's Radar?
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

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EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

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Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

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Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

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CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

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External Battery Power Bank for Microsoft Surface Book

If you are looking for a large, external battery which can power a Microsoft Surface Book, we have good news for...

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Back from Hiatus and what Went on at MWC - The 5G and AI Hype Game

  After a short blog hiatus, I am back in the blogging saddle.   The integration of Dialogic CCD into Sangoma has been...

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Customer Segmentation

January 24, 2017

"Most businesses, whether B2B or B2C, don't cater to just one type of customer, even if they do only sell one product or service," writes Pamela Vaughan of HubSpot.

The same messaging to VSB, small and medium business just won't work, especially for UCaaS. The pain points are different. The buyer persona are different.

What Do Buyers Want?

January 18, 2017

I have written about retails troubles before, but this KPMG global survey asks 18,430 consumers about their most recent online shopping experiences.

"Today's consumer no longer goes shopping, but is shopping, all the time and everywhere. And in a truly global online marketplace, competition is no longer limited to local shops during regular business hours. Consumers can easily buy from retailers and manufacturers located anywhere in the world - or from those with no physical retail locations at all," comments Willy Kruh, Global Chair, Consumer Markets, KPMG International.[KPMG]

Women in Tech at ITEXPO

January 17, 2017

On Wed., 2/8 at 3 pm, I will be moderating a panel on Women in Tech at ITEXPO in Ft Lauderdale. Why is a guy moderating this panel? Probably because I wanted to see this session at ITEXPO. When I took it to TMC, Dave and Erik told me to run with it.

The Fight to Make a Living in Cloud

January 17, 2017

How many articles and keynotes have been about how channel partners aren't jumping into cloud? I find it funny that it is mainly vendors and "consultants" saying this. It's Microsoft. It's every booth at CP Expo. It is the channel magazines (like here) and the channel consultants.

2 Lessons from Politics

January 13, 2017

At lunch today with a political consultant, we discussed the presidential campaign. Here are two things that drive me crazy about HRC and DNC that you should think about for your own company.

The first thing is that the same team that lost four years ago (in a primary) was probably not going to win you this election. While I understand loyalty, we are in politics and business to win.

Normalcy Bias

January 9, 2017

One of my favorite authors is Marcus Wynne, who is CEO of a cognitive neuroscience firm. On his blog, he espoused: "There's this thing from psychology ... which is called, I think, "normalcy bias." In sum it's the thinking that goes like this: "It hasn't happened to me, therefore it cannot happen." It's a presupposition which provides an unconscious (as in you don't even know you know/believe it) foundation for action and planning. The cure for it generally is a harsh one, when reality sticks it's sometimes ugly nose in and says, "Hey Sweet Cheeks?

Disruption Everywhere

January 9, 2017

Two articles demonstrate that no field is free from disruption. The first is about the Big Consulting business practice that is changing fast. The legal professional is also being disrupted and used as an example of why the consulting world will soon fall fate as well.

"Management consulting's fundamental business model has not changed in more than 100 years.

Two New VoIP Offerings

January 5, 2017

IDT is an international LD company doing about a billion bucks globally. Last year, it finally entered the Hosted VoIP world through its Net2Phone brand. Net2Phone launched in the channel. Net2Phone also launched an inbound service (like Google Voice or Citrix's Grasshopper) called PicUp.

MSP EXPO Panel on Differentiation

January 4, 2017

MSP EXPO is collocated at ITEXPO in February in Fort Lauderdale. I will be moderating one panel: "How to Differentiate Your Telecom, Managed, Hosted, and Cloud Services for Revenue Growth". The panelists will be Jim DeBald of CoreDial; Eric Hernaez of SkySwitch; and Joshua Feinberg of SP HomeRun. The panel will be 1 pm ET on Wednesday, 02/08/17. Join us.

Tidbits #2444 (Telecom and Otherwise)

January 4, 2017

There are too many VoIP and UCaaS providers. Consolidation is required in this space. I think UCaaS has to shift into Voice/Dial-tone (POTS replacement or SIP Trunking with some features) and some collaboration platform. The way it is now - replacing an on-premise PBX with a hosted one - isn't selling very well.

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