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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Uber News Involves Sexual Harassment While Waze Competes

The news of the week wasn't great for Uber as a result of sexual harassment claims by workers via a blog post...

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Forward This Post to Employees To Protect From Hackers

Although there is no guarantee you can be 100% protected against hacking, there are some basics you can share with workers to...

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The Drone Wars Have Arrived

An army of good drones will protect our high-value targets at all times. In February 2014 we warned of the impending urban drone...

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Downhill Sledding

For Agents especially, our business has been downhill sledding, much the way Calvin and Hobbes did it (see HERE). Price compression...

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Avaya Bankruptcy Really Doesn't Bother Buyers

At this month's ITEXPO we hosted a panel on Cloud UC with RingCentral, 8x8 and Broadsoft and one of the first questions...

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How Service Providers Can Avoid Becoming A Bit-Pipe

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar...

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Like a Room without a Roof, Women in IP Communications

       Pictured left to right and top down are some faces in VoIP: Yana Stamcheva, senior software developer at Atlassian; Jennifer...

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The Cyber-Security Threat

September 21, 2016

If you have read most of my blogs, you know that I am critical of speakers, especially keynotes. Usually it is a commercial, an advertisement for the company they work for, which is total crap. Who wants to sit through that?

Chris Richter, Level3 SVP of Global Security Services, did a great job as the keynote for Microcorp's One on One event.

The Sub-Agent Dilemma

September 20, 2016

Fresh off coming back from Microcorp's annual partner event (and 30th Anniversary party), I am reflecting on conversations with the partners.

Some are wondering what vendors to look at. Who is real and who is not. Who will be around to pay commissions in three years?

The State of UC&C - Part 3

September 14, 2016

I have a lot of snippets on the UCAAS and UC&C space to share, in no certain order.

We have seen consolidation in the contact center space - ININ-Genesys and others. It isn't over yet. There are too many players in the marketplace, and for right this moment money is still cheap.

Freemium UCaaS by OnSIP

September 14, 2016

Skype is Taking Share

September 12, 2016

Microsoft beat Salesforce in the enterprise SaaS market in Q2, according to Synergy Research Group. "Microsoft was only number two with 7.9% market share of the global enterprise Software-as-a-Service industry in H1 2015." Now in "Q2 2016 resulted in Microsoft taking 15% of the enterprise SaaS market, beating Salesforce's 14% share."

NoJitter did a reader survey about Skype4B. Gary Kim has the break down HERE.

Where is the Demand?

September 8, 2016

There are a number of external sales channels: franchises, affiliates, referrals, VAR/inter-connect, systems integrated, agents/brokers (to name a few). It works for more industries than just telecom, real estate and insurance.

All those models are for Sales. Remember though that isn't the same as demand or lead generation or any marketing.

Contact Center Consolidation

September 7, 2016

Rumor was that Genesys was trying to buy Avaya's contact center business. Next thing you know, the announcement is that Genesys bought Interactive Intelligence for $1.4 Billion. The PR says that it will to Create the World's Premier Omni-channel Customer Experience Company. Last time I heard that was when NICE bought Incontact.

Big Data Comes to Bosses with Prodoscore

September 6, 2016

As We Close Out the Summer

September 2, 2016

The Mighty Light of Wall Street

September 1, 2016

Going private has been a thing for the last few years. Avaya did it. Dell did it. PGI did it. Polycom is doing it.

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