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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Huawei Places the World's First 5G VoNR Video Call

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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How to Win the 50-Year-Old China Trade War

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Extreme Elements Enables The Autonomous Enterprise

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Cure Charge Anxiety with the Versatile ChargeHubGO+

One of the biggest challenges many of us face is charge anxiety and this problem has gotten worse thanks to USB-C. Personally,...

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Customer Segmentation

January 24, 2017

"Most businesses, whether B2B or B2C, don't cater to just one type of customer, even if they do only sell one product or service," writes Pamela Vaughan of HubSpot.

The same messaging to VSB, small and medium business just won't work, especially for UCaaS. The pain points are different. The buyer persona are different.

What Do Buyers Want?

January 18, 2017

I have written about retails troubles before, but this KPMG global survey asks 18,430 consumers about their most recent online shopping experiences.

"Today's consumer no longer goes shopping, but is shopping, all the time and everywhere. And in a truly global online marketplace, competition is no longer limited to local shops during regular business hours. Consumers can easily buy from retailers and manufacturers located anywhere in the world - or from those with no physical retail locations at all," comments Willy Kruh, Global Chair, Consumer Markets, KPMG International.[KPMG]

Women in Tech at ITEXPO

January 17, 2017

On Wed., 2/8 at 3 pm, I will be moderating a panel on Women in Tech at ITEXPO in Ft Lauderdale. Why is a guy moderating this panel? Probably because I wanted to see this session at ITEXPO. When I took it to TMC, Dave and Erik told me to run with it.

The Fight to Make a Living in Cloud

January 17, 2017

How many articles and keynotes have been about how channel partners aren't jumping into cloud? I find it funny that it is mainly vendors and "consultants" saying this. It's Microsoft. It's every booth at CP Expo. It is the channel magazines (like here) and the channel consultants.

2 Lessons from Politics

January 13, 2017

At lunch today with a political consultant, we discussed the presidential campaign. Here are two things that drive me crazy about HRC and DNC that you should think about for your own company.

The first thing is that the same team that lost four years ago (in a primary) was probably not going to win you this election. While I understand loyalty, we are in politics and business to win.

Normalcy Bias

January 9, 2017

One of my favorite authors is Marcus Wynne, who is CEO of a cognitive neuroscience firm. On his blog, he espoused: "There's this thing from psychology ... which is called, I think, "normalcy bias." In sum it's the thinking that goes like this: "It hasn't happened to me, therefore it cannot happen." It's a presupposition which provides an unconscious (as in you don't even know you know/believe it) foundation for action and planning. The cure for it generally is a harsh one, when reality sticks it's sometimes ugly nose in and says, "Hey Sweet Cheeks?

Disruption Everywhere

January 9, 2017

Two articles demonstrate that no field is free from disruption. The first is about the Big Consulting business practice that is changing fast. The legal professional is also being disrupted and used as an example of why the consulting world will soon fall fate as well.

"Management consulting's fundamental business model has not changed in more than 100 years.

Two New VoIP Offerings

January 5, 2017

IDT is an international LD company doing about a billion bucks globally. Last year, it finally entered the Hosted VoIP world through its Net2Phone brand. Net2Phone launched in the channel. Net2Phone also launched an inbound service (like Google Voice or Citrix's Grasshopper) called PicUp.

MSP EXPO Panel on Differentiation

January 4, 2017

MSP EXPO is collocated at ITEXPO in February in Fort Lauderdale. I will be moderating one panel: "How to Differentiate Your Telecom, Managed, Hosted, and Cloud Services for Revenue Growth". The panelists will be Jim DeBald of CoreDial; Eric Hernaez of SkySwitch; and Joshua Feinberg of SP HomeRun. The panel will be 1 pm ET on Wednesday, 02/08/17. Join us.

Tidbits #2444 (Telecom and Otherwise)

January 4, 2017

There are too many VoIP and UCaaS providers. Consolidation is required in this space. I think UCaaS has to shift into Voice/Dial-tone (POTS replacement or SIP Trunking with some features) and some collaboration platform. The way it is now - replacing an on-premise PBX with a hosted one - isn't selling very well.

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