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Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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Customer Segmentation

January 24, 2017

"Most businesses, whether B2B or B2C, don't cater to just one type of customer, even if they do only sell one product or service," writes Pamela Vaughan of HubSpot.

The same messaging to VSB, small and medium business just won't work, especially for UCaaS. The pain points are different. The buyer persona are different.

Posted in CLEC, Marketing, sales and selling, smb

Tagged: fiber, marketing, sales, sellecom, selling : Related Tags:

What Do Buyers Want?

January 18, 2017

I have written about retails troubles before, but this KPMG global survey asks 18,430 consumers about their most recent online shopping experiences.

"Today's consumer no longer goes shopping, but is shopping, all the time and everywhere. And in a truly global online marketplace, competition is no longer limited to local shops during regular business hours. Consumers can easily buy from retailers and manufacturers located anywhere in the world - or from those with no physical retail locations at all," comments Willy Kruh, Global Chair, Consumer Markets, KPMG International.[KPMG]

Posted in unified communications

Tagged: customer service, hosted pbx, retail, UC, UX, voip : Related Tags: shopping, experience, retail, training, global

Women in Tech at ITEXPO

January 17, 2017

On Wed., 2/8 at 3 pm, I will be moderating a panel on Women in Tech at ITEXPO in Ft Lauderdale. Why is a guy moderating this panel? Probably because I wanted to see this session at ITEXPO. When I took it to TMC, Dave and Erik told me to run with it.

Posted in expo, technology

Tagged: itexpo, technology, women : Related Tags: women, marketing, panel, because, itexpo

2 Lessons from Politics

January 13, 2017

At lunch today with a political consultant, we discussed the presidential campaign. Here are two things that drive me crazy about HRC and DNC that you should think about for your own company.

The first thing is that the same team that lost four years ago (in a primary) was probably not going to win you this election. While I understand loyalty, we are in politics and business to win.

Posted in Marketing, PR, politics

Tagged: marketing, politics : Related Tags: education campaign, message, years, education, marketing, election

Normalcy Bias

January 9, 2017

One of my favorite authors is Marcus Wynne, who is CEO of a cognitive neuroscience firm. On his blog, he espoused: "There's this thing from psychology ... which is called, I think, "normalcy bias." In sum it's the thinking that goes like this: "It hasn't happened to me, therefore it cannot happen." It's a presupposition which provides an unconscious (as in you don't even know you know/believe it) foundation for action and planning. The cure for it generally is a harsh one, when reality sticks it's sometimes ugly nose in and says, "Hey Sweet Cheeks?

Posted in disaster recovery, security

Tagged: disaster recovery, security : Related Tags:

Disruption Everywhere

January 9, 2017

Two articles demonstrate that no field is free from disruption. The first is about the Big Consulting business practice that is changing fast. The legal professional is also being disrupted and used as an example of why the consulting world will soon fall fate as well.

"Management consulting's fundamental business model has not changed in more than 100 years.

Posted in jobs, organizations

Tagged: analytics, artificial intelligence, big data, disrupt, innovation : Related Tags: business model, consulting, business, strategy, either, voice

Two New VoIP Offerings

January 5, 2017

IDT is an international LD company doing about a billion bucks globally. Last year, it finally entered the Hosted VoIP world through its Net2Phone brand. Net2Phone launched in the channel. Net2Phone also launched an inbound service (like Google Voice or Citrix's Grasshopper) called PicUp.

Posted in hosted uc, smb, startup, unified communications, voip

Tagged: hosted pbx, innovation, smb, startup, UC, voip : Related Tags: phone launched, google voice, trial period, service picup, phone, service

MSP EXPO Panel on Differentiation

January 4, 2017

MSP EXPO is collocated at ITEXPO in February in Fort Lauderdale. I will be moderating one panel: "How to Differentiate Your Telecom, Managed, Hosted, and Cloud Services for Revenue Growth". The panelists will be Jim DeBald of CoreDial; Eric Hernaez of SkySwitch; and Joshua Feinberg of SP HomeRun. The panel will be 1 pm ET on Wednesday, 02/08/17. Join us.

Posted in Marketing, expo, msp, sales and selling, startup

Tagged: cvx, differentiation, itexpo, msp, startup, usp, value : Related Tags: telecom managed, panel, differentiation

Tidbits #2444 (Telecom and Otherwise)

January 4, 2017

There are too many VoIP and UCaaS providers. Consolidation is required in this space. I think UCaaS has to shift into Voice/Dial-tone (POTS replacement or SIP Trunking with some features) and some collaboration platform. The way it is now - replacing an on-premise PBX with a hosted one - isn't selling very well.

Posted in Marketing, PBX, economy, hosted uc, jobs, sales and selling, twitter, unified communications, voip

Tagged: content, hiring, hosted pbx, jobs, marketing, news, retail, robotics, social media, UC, voip : Related Tags: customer experience, closing stores, communication collaboration, experience, retail, communication

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