Peter : On Rad's Radar?
Peter

On Rad's Radar?

| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Internet

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Social Media Channel Integration

February 7, 2012

An ITEXPO panel on Wed. discussed social media integration in the contact center. Sanjay Popli of LiveOps, Manuel Ramirez of Avaya, and Alex Quilici of YouMail spent 45 minutes talking about social media and call centers.

There are five steps a company needs to take to implement social media strategy in a contact center.

Monitor social channels Decide on Relevance Assign employees to tasks Establish Policies Design procedure for interacting with the rest of the Org

The contact center could be monitoring for leads, complaints or opportunities on social media platforms. These platforms can include twitter, Facebook, Google+, Yahoo! groups, forums, LinkedIn or any of the other thousands of online communities and networks that exist.

It is a way for call center to move from a cost center to a revenue center.

Posted in Internet, Marketing, expo, organizations, social network

What is it with Agents and the Web?

January 16, 2012

When I skim through telecom websites, it is pretty obvious that most telecom companies - agents, masters, VAR's, carriers, ITSP's, ISP's - don't really give the web any love.

The websites are rudimentary - many without an update in the last two years. A majority are filled with marketing buzz speak that does not clearly (and concisely) tell the audience what they do or sell. Why? You have 8 seconds to load a page and tell your story before people bounce. Page views are a nice statistic to chart, but at the end of the day, it is all about leads.

Another thing: what's with Agents not having a Linkedin profile at all or a partial profile? LinkedIn gets indexed by Google nicely.
Posted in Internet, Marketing, agents, linkedin
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The Whole Content System

January 9, 2012

Yes the whole content system is a mess. Newspapers, magazines, book publishing, music, movies and now TV - all are old school content business models that are in a state of upheaval. Unfortunately, the people in charge of these content systems are fighting the change that is happening - happening in large part because of the Internet - instead of trying to start making changes NOW.

The Arab Spring of 2011 was a similar model: change was coming in the form of popular protests, furthered by social networks and the Internet, fought bitterly and fatally by the regimes in place, but to what end? Many dead and injured BUT CHANGE HAPPENED ANYWAY!

Many thought that after Napster, the music industry would stop being stupid and embrace the new music distribution models evolving. The Industry didn't, but the artists who did - like OAR, Dave Matthews Band and Pearl Jam (to name a few of my favorites) - have been hugely successful and profitable.

Why can't the rest of the Industry see that?

Radio is one way to listen to music, but let's face it, listening to the same 100 songs plus the syndicated DJ's is annoying.

Posted in Internet, Marketing, books, economy, technology, video

3 Things Agents Need to Look at in 2012

December 30, 2011

It will be a busy year in 2012 as all the carriers try to synergize their mega-mergers and get their back-office in order so that we can actually place orders.

Besides selling the traditional circuits - POTS, T1, SIP, PRI - there are some interesting things for an Agent to look at in 2012.

M2M is growing. We are seeing that the 3G/4G system is creeping in everywhere - from broadband backup systems to surveillance systems to fleet management to home healthcare monitoring to security monitoring. There are an unlimited number of ways that devices and the wireless network can interact.

Posted in ISP, Internet, TEM, agents, backup, bandwidth, cellular, commissions, sales and selling, security, telecommunications, wireless

Is All Broadband Going Metered?

December 5, 2011

Many rural fixed wireless ISP's meter their service for network management and costs reasons. The spectrum is finite, which means that wireless ISP subscribers can only get a set amount of bandwidth from that tower. The backhaul from the tower would be the other limiting factor.

In cable systems, the backhaul to the neighborhood is the bottleneck. The next bottleneck is the Internet gateway - how big is the pipe to the Internet that the cable system uses locally (and just how congested is it).

The DSLAM is the bottleneck for most neighborhoods.

Posted in ISP, Internet, apps, backup, bandwidth, broadband, cableco, telco, voip, wireless
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Well That Was Unsatisfying

December 2, 2011

Tuesday night was kind of the last straw. While watching CinemaNow through my LG Blu-Ray player, the movie - 30 Minutes or Less - must have stopped to buffer 10 times and actually stopped 3 times - in 90 minutes!

I called my ISP, BHN of Tampa Bay, which is always interesting. First, they remotely re-boot the modem. Then you call back if that didn't fix anything.

Posted in ISP, Internet, bandwidth, broadband, cableco, spectrum, wireless

FCC's Small Biz Cyber Planner

November 18, 2011

There is a whole lot of truth to this statement from the FCC: "American small businesses are key drivers of innovation, economic growth and job creation. Small businesses employ more than HALF of all private sector workers, and they have generated about two-thirds of net new jobs over the past 15 years. Small businesses drive innovation, producing 13 times more patents per employee than large firms."

The FCC goes on to explain that "Broadband and information technology is increasingly important to the success of our economy, to jobs and to the future of small business. Broadband connectivity and online business tools are powerful factors in small businesses reaching new markets, increasing productivity and efficiency, and generating economic growth.

Posted in Internet, broadband, privacy, security

3 Bills That ISP's Need to Be Aware of

November 18, 2011

In DC, there are bills moving through Congress that will affect the ISP business.

The Protect IP Act and the companion Stop Online Piracy Act (SOPA) and H.R. 1981, the ISP Data-Retention Bill.

The ISP Data-Retention bill would require Internet Service Providers such as Comcast or AT&T to retain the personal information of its users for up to 18 months. PC Mag has a nice write up here. It passed House committee in July.

All of these bills come with the propaganda that it is to stop child porn and for national security. Actually, it is to help out the MPAA and RIAA, who want help to stop piracy.

Posted in Internet, privacy

Juniper, TWC Have a Bad Day

November 7, 2011

TW Cable had a nationwide outage this morning as reported on twitter and TheVerge. Internet slowdowns and outages were still being reported by Noon Eastern time.

According to the NANOG chatterbox, Level3 & TWC are having the same problem: it appears that Juniper routers are doing a core dump due to a BGP advertisement that triggers a bug. Phyber Communications blogged that it was a Juniper bug. It may be related to IPv6.

Posted in Internet, cableco, outage

Zero Moment of Truth

October 31, 2011

I hit up the newest gastro pub last night. It's been open about 4 days. There were zero search results on Google about them. Just a flash-based website.

Posted in Internet, Marketing, Web 2.0
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