Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Internet

What's Up With Level3?

July 16, 2012

What's up with Level3? Not its income or free cash flow. (But its long term debt is up to $8.426B).

The acquisition of Global Crossing was going to fix all of that - or so they said.

Good News from CenturyLink Channel

July 10, 2012



Sat in on the CenturyLink Channel Alliance - Get back in the Game Roadshow in Tampa this morning. It was nice to see Stacy Conrad from Microcorp; Josh Anderson and his co-workers from Telephony Partners; Dale Tucker from CCA; and put a face to an old Qwest SE, William Hobbs, now a CCA Emerging Sales Technology Consultant (ETSC) for Florida. Hobbs did a nice job on Why VPDC and The Benefit of Cloud over Colo. The roadshow had 3 parts (Hobbs did part 2):

  • New Savvis-CenturyLink Phase II Rules of Engagment overview;
  • Cloud/Hosting Solutions portfolio;
  • Third Party Data Center Updates/E-Line;

Dale Tucker went over the Rules of Engagement, You definitely need charts and glossaries to follow along the categories and acronymns.

All About Low Price

July 4, 2012

I write about Low Price a lot.

While reading a trade journal, it got me thinking again about why this industry sells on price.

My thoughts:

You go low price because you either don't want to take the effort to sell or you suck at sales.

Tidbits About the GC-L3 Combo

May 29, 2012

I sat through a 65 slide presentation from Level3 about the integration of Global Crossing. The stats are nice for trivia night. Maybe someday CVX will hold a Telecom Jeopardy so I can use this trivia to win prizes.

  • Level3 holds the original VoIP patent.

The Incumbent Mindset

May 10, 2012

I'm heading to NYC next week to attend Seth Godin's seminar. It is always worth the trip to me. From his Domino Project newsletter today, a little insight:

"It happens to just about every industry, from hard drives to furniture--the insurgents, coming up from the bottom of the market, had an incentive to refine their techniques, engage with their customers and innovate. The incumbents, saddled with much higher costs and less innovation, watched themselves go bankrupt, one by one."

Can you say China?

EarthLink's Sweet Spot

March 14, 2012

I learned a few things at the EarthLink training today in Tampa. EarthLink has 175K business customers and about 3 Million consumers, most of them dial-up customers, providing $20M in free cash flow per month. So of the $1.3B in annual revenue, about $500M is dial-up. ELNK has 4 data centers - Columbia, SC; Rochester, NY; Marlborough, MA; and 55 Marietta.)

The first (or 70+ slides) shows that Pipe is the foundation for Managed Security and other services.

ITU Wants to Control the Internet

March 4, 2012

FCC Commission McDowell is in Barcelona talking about the issue of the UN sponsored ITU wanting to control the governance of the Internet. I think we can all agree that the UN is any more efficient than any government on the planet and has even less enforcement power than the American FCC.

"We are at a crossroads for the Internet's future. One path holds great promise, while the other path is fraught with peril," stated Comm. McDowell.

What Else Are You Going to Sell?

March 4, 2012

TDM is running out of runway. Agents have already switched to selling Ethernet, MPLS and SIP Trunking. What else can they be selling?

Back-up, like Conferencing, is a cash cow that Agents just don't sell.

Social Media Channel Integration

February 7, 2012

An ITEXPO panel on Wed. discussed social media integration in the contact center. Sanjay Popli of LiveOps, Manuel Ramirez of Avaya, and Alex Quilici of YouMail spent 45 minutes talking about social media and call centers.

There are five steps a company needs to take to implement social media strategy in a contact center.

  • Monitor social channels
  • Decide on Relevance
  • Assign employees to tasks
  • Establish Policies
  • Design procedure for interacting with the rest of the Org

The contact center could be monitoring for leads, complaints or opportunities on social media platforms.

What is it with Agents and the Web?

January 16, 2012

When I skim through telecom websites, it is pretty obvious that most telecom companies - agents, masters, VAR's, carriers, ITSP's, ISP's - don't really give the web any love.

The websites are rudimentary - many without an update in the last two years. A majority are filled with marketing buzz speak that does not clearly (and concisely) tell the audience what they do or sell. Why? You have 8 seconds to load a page and tell your story before people bounce.

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