Then the announcement came that GTT had picked off Giglinx Global, a wholesale reseller of IP and network. Details were not disclosed, but revenue was assessed at $16M.
This morning, GTT announced that they were buying Global Capacity from Pivotal Group. [Pivotal Group acquired GC from Bankruptcy in 2011.] "Under the terms of the agreement, GTT will pay $100 million in cash and issue 1.85 million shares of GTT common stock, to the sellers at closing. GTT said it expects that Global Capacity's annualized revenue will be about $200 million at close," according to the press release.
GTT is a stew consisting of WBS Connect, PacketExchange, N-layer, Tinet, UNSi, MegaPath, One Source Networks, Hibernia, and these 3. It has a Tier 1 network according to Dyn. And it is looking more and more like GTT is the new Level3, as L3 goes quietly into the closet of CenturyLink.
Rick Calder, GTT president and CEO has repeatedly expressed that he expects GTT to achieve the "financial objectives of $1 billion in revenue and $250 million in Adjusted EBITDA."
No idea what the magic is with $1B in revenue for the sake of it. Intermedia Communications hit the Billion dollar mark in 2000 - and collapsed in 2001 selling to Verizon. PAETEC hit $1B in revenue before being scooped up by Windstream. No clear idea who would buy GTT if they hit $1B in revenue.
GTT's revenue last quarter were $182.4 million, which is $700 million annuallized. Add in GC at $200M and GTT will almost hit a billion in revenue (with a billion in matching debt by the way.)
Another company striving to reach a Billion first is RingCentral. (I think Vonage will hit it first, since they have Consolidated Revenues of $243 Million in the last quarter. Vonage Business revenues are expected to be $486M in 2017.) RC's quarterly report says Total revenue grew 29% year-over-year to $111.8 million. This makes RC revenue about $450M, a little behind VB.
RC's CEO Vlad Shmunis says, "As we look ahead, we are excited about the market opportunity for cloud communications as enterprise customers empower their global and distributed workforce to work anywhere, any time, and on any device. This market transition will fuel our growth to $1bn by 2020."
RC is riding high after Synergy Research marked them as a Leader in the 3 spaces of UCaaS: Retail, Wholesale and Cloud Comms.
"With a 19% market share by revenue, RingCentral is growing twice as fast as the overall UCaaS market, according to Synergy Research." So where does that put VB? It isn't even listed. RC is followed by 8x8, Mitel and ShoreTel in the report. That's why I just love analyst reports. P2P Baby! P2P!
I wish instead of spotlighting the revenue, they could spotlight customer care, trouble free deployment, retention, and ease of doing business. Instead it is a race for revenue, gobbling up companies, and a mess to deal with. Integration is a Myth in Telecom. It is smoke and mirrors with duct tape, foil and pink slips.
]]>The other rumor is that Altice which bought Cablevision and Suddenlink is looking at a nearly $2B IPO and will use those proceeds to buy Cox. But that may not happen because Charter now wants to buy Cox.
John Malone, the pioneer cable consolidator, has been all about consolidating cable, telco and wireless. His Liberty Interactive just acquired Alaska's GCI for $1B. There is noise that he would flip that to Charter. Cox plus Bright House plus TWC plus Charter plus GCI gives a 49 state footprint and would make that entity bigger than Comcast.
Charter was fined by New York State $13 million for not living up to its merger agreement. The rest of us are enjoying newer, higher pricing.
Meanwhile Comcast is being sued for cutting a small Texas ISP's lines and putting them out of business after they rebuffed an offer to be acquired by Comcast.
Just to add some notes, a bunch of Senators asked the DOJ to "closely scrutinize AT&T's proposed acquisition of Time Wamer." It won't change the course of this consolidation.
As 5G rolls out -- or 4G gets density to satisfy the bandwidth consumption of mobile Americans, you pick -- it will require a lot of fiber to towers and small cells. The editor opinion on Fierce makes it sound like the cellcos weren't hard nosed negotiators before now. Sheesh. There has always been a cap on how much a cellco would pay for bandwidth to a tower. Always.
Nearly 25% of Urban Americans aren't connected to broadband internet, usually due to cost for broadband. And despite the fact that Americans pay more for broadband than other countries, Wall Street is asking the ISPs to charge more. Greed.
The divide between rural broadband and urban is still large. The short fall at the USF Fund isn't helping. The telcos, including AT&T, want that funding to do any build outs. A political hot potato to add to the pile with Net Neutrality, mergers, healthcare and the whole American infrastructure (bridges, roads, power grid).
Bigger not Better.
Who thinks that the CenturyLink acquisition of Level3 will be derailed by the $12B lawsuit that C-Link is facingin the wake of charges that they pulled a Wells Fargo accounting scam?
One last thing: GTCR acquired Inteliquent. GTCR also owns Onvoy. They merged them and decided to keep the name Inteliquent.
]]>Sangoma is paying $3M in cash plus about another million in stock and options for VoIP Supply. It borrowed the money. If VoIP Supply is adding C$15m ($11.3M US), then the $4M price tag is pretty decent.
SYNNEX is buying Westcon-Comstor's $2.18 billion North American and Latin America businesses for as much as $830M.
Ingram bought NETXUSA for $55M upfront and $10M in earn out for $125M in revenue, according to the 10Q filing in April 2016.
Slim margins in distribution. Slim margins in hardware. The slightly bigger margins are in services.
Sangoma also purchased FreePBX/Schmooze in 2015.
Maybe the parts business of VoIP isn't enough. Maybe they need to be selling bundles, services, maintenance, etc. Maybe VoIP Supply is a good next progression after FreePBX.
]]>Enterprises buy a variety of computing services from public to private along with VPS, hosting and everything in between. "It's easier for enterprises to develop, test, operate and migrate workloads across hybrid architectures when the CSP's public and private cloud code base is the same, or at least virtualized and functioning identically." However, they cannot procure this variety from Amazon or Google. They would to go to the likes of IBM, Microsoft and Oracle.
"Consumer tablet demand continues to shrink. Apple is the only manufacturer seeing an improvement in buying." Not good news for the cellcos.
"Future data centers will include technologies such as advanced data center management software, distributed resiliency, prefabricated modular (PFM) components and dexterous robots." Meanwhile Telcos are exiting the data center business (WIND, C-Link, VZ).
PE firms own many of the data center companies, including Peak 10 which acquired Via West from Shaw today for $1.7 Billion. In addition, Dupont Fabros merged with Digital Realty. That is along of transactions and consolidation in the space.
Upgrade those pipes!
Cisco's report on Internet traffic growth is out with many pretty graphs. "Globally, Internet traffic will grow 3.2-fold from 2016 to 2021, a compound annual growth rate of 26%. Globally, Internet traffic will reach 235.7 Exabytes per month in 2021, up from 73.1 Exabytes per month in 2016. Global Internet traffic will be 7.7 Exabytes per day in 2021, up from 2.4 Exabytes per day in 2016."
What is an Exabyte? "Global Internet traffic in 2021 will be equivalent to 707 billion DVDs per year, 59 billion DVDs per month, or 81 million DVDs per hour. In 2021, the gigabyte equivalent of all movies ever made will cross the Internet every 1 minutes."
According to Akamai, "Slow IPv6 adoption is a conundrum in light of IPv4 address exhaustion." Global Average Internet Connection Speed = 7.2 Mbps. Yet "U.S. speeds averaged 18.7 megabits per second compared with 28.6 Mbps for global leader South Korea." Most of that is cable modem download speeds since MSOs have the lion's share of broadband customers in the US. DSL is dragging us down.
The Duopoly is looking to strip Net Neutrality rules, claiming they stifled growth. OOPS! "Broadband speeds have soared under net neutrality rules, cable lobby says."
"Fiber is basically the nervous system of the networks of the future," Malady said and Verizon is making big investments in it." Good insight.
]]>Last year, Tech Data negotiated to acquire Avnet Technology Solutions for $2.6 billion. Avnet TS brings in $9.65 Billion in revenue and will increase Tech Data's share of data center revenue from just 29 percent to 45 percent. This move also gives Tech Data a presence in Asia-Pacific.
Tech Data competes with Ingram, ARROW, SYNNEX, Westcon-Comstor and to a lesser extent Jenne, ScanSource and CDW.
"Westcon has struggled in recent quarters, with revenue falling 10 percent to $2.26 billion and earnings before interest, taxation, depreciation and amortization (EBITDA) falling 18 percent to $42.9 million," according to reports. This is not unusual in the VAD space. ScanSource and other VADs have been facing declining revenue and margins due to the turbulence of the IT space.
"SYNNEX has reached an agreement to buy the North American and Latin American Westcon-Comstor business from Datatec," according to Seeking Alpha. The financials of the deal are complicated and range between $715 and $915 million depending on earn out.
Most analysts have commented that this is a as good a fit (Westcon+Synnex) as TD-AVnetTS. It fills in holes both in line cards as well as geography.
Consolidation is happening at every level of the IT/tech/telecom sector. Less choice for the partner and customer is one result. The other is usually a disorganized organization.
The other blockbuster deal is in the Data Center space. Digital Realty Trust (which acquired TELX) is now buying data center wholesaler DuPont Fabros for $7.6 billion. "DuPont Fabros operates 12 data centers in three major U.S. markets, including Silicon Valley and Northern Virginia, while Digital Realty operates 145 data centers globally." Dupont Fabros is the data center landlord to Yahoo, Facebook, Apple and Microsoft. Those are nice tenants to have if you are DRT.
This is more than either CenturyLink or Verizon received for selling their data center business. C-Link sold 57 data centers to a group of PE firms for $2.15 billion and a piece of the new firm (now known as Cyxtera Technologies). Cyxtera is a combo of Savvis and Qwest data centers that C-Link paid much more than the $2.5B C-Link paid just for Savvis. (Buy high sell low!) VZ sold its 24 data centers to Equinix for $3.6 billion, which it bought from Terremark for $1.4B.
Dany Bouchedid, CEO of COLOTRAQ, the data center master agency, said, "This definitely establishes DLR in the wholesale colocation space more than ever. Dupont's data centers are enormous with next gen gear and mechanicals. In addition, Dupont owns their PPE (property plant and equipment) with some of their sites having a decent amount of land. Their PUEs are industry leading and their cooling and UPS technologies are ahead of their time. DLR will be a great platform for them to further market their capabilities."
Data Center is still a hot sector with PE firms swooping in as well as consolidation by the REITs.
]]>CenturyLink is saying that after it scoops up Level3, they will be able to compete with cable in the SMB space. Really? You are going to offer up $300 pipes?
"Basically take some market share away from the cable companies, especially on the small and midsize customers where Qwest had lost quite a bit of market share when we bought Qwest." So you broke Qwest and its ability to sell to the SMB. What makes C-Link think you will find your mojo again?
I'm certain that during the 20+ months of integration, it will be challenging for a small business to procure bandwidth from you.
Charter/Spectrum makes it very hard to order from. It takes weeks to get a quote and contract. Then the order has to be scrubbed, checked and double-checked for 2-3 weeks. Another site survey as time ticks away and the client wonders when they will see the circuit. And despite this horrendous process of 7 departments having to touch the order (probably on paper in a file folder), it will look easy compared to a combined LEC of LevelLink or Century3 or whatever you call it.
It used to just be voice that was a bitch to deal with. LNP and toll-free RESPORs were a pain with added paperwork. Then with Hosted PBX, the extension to email mapping and other PBX planning (hunt groups, ACD, auto attendant) added to the complexity. Voice has many moving parts. Now network takes as long as voice!! Or longer. Even when there is NO construction necessary.
Makes me fear selling anything complex with most carriers.
The one thing that gets missed all the time: It isn't about EBITDA or synergies or fiber. It is about the CUSTOMER EXPERIENCE*!
End to end - from the time the prospect first encounters the provider until the long after the service is up and running, every touch of the prospect/customer adds to or takes away from the experience. Billing, support, admin, delays, lack of communications, handling expectations, CPE, and more are touch points where the CX could be improved.
It is interesting that a company would spend big dollars to redesign a website but not redesign its contract or quoting process or customer care service. Google Fiber was deliberate in how the sales offices would look and feel; the color of the boxes for CPE; and so much more. Their take rate and deployment were awful but the marketing details were very good.
With cratering revenues, I get why the merger mania is happening. But that doesn't solve the underlying problem that revenues are cratering and all products are a commodity. Until that is fixed, the rest of the actions - the new website, the mergers - are just distractions for stakeholders.
Our industry has new technology called SD-WAN that we have already over-hyped and turned into a commodity. It is hard to believe that it is all about cost savings already. Basically, you have explained to customers that broadband is just fine with a 4G card and an SD-WAN box in place of a Cisco or ADTRAN. So boom! there goes the Ethernet sales and MPLS can't be ripped out fast enough. Like Charlie Brown with a kite!
*CX or UX stands for Customer or User Experience
]]>Private equity firm, TPG, last year acquired RCN and Grande. Now they are grabbing Wave Broadband in the Northwest for $2.36B. They will combine all 3 - Wave, Grande and RCN - to make a larger MSO. The PR says that they will be the 6th largest MSO, leap-frogging Altice. Altice owns Suddenlink and Cablevision. Comcast and AT&T have 22M and 25M respectively. The Top 4 all have more than 10M pay TV subs. After that it is splitting hairs with VZ at 4.6M to Altice with 3.6M at number 7. TPG's exit strategy will likely be Altice buying them.
WISP Redzone claims it has developed a "fixed wireless spectrum aggregation technology that can support broadband speeds of up to 400 Mbps per customer", according to press. Google Fiber must be excited.
Mitel has been making noise since early last year when it tried to buy Polycom. Now it is scooping up the assets that Toshiba is leaving behind as Toshiba exits the phone business.
Mitel also announced that it had broken 3 million users. According to investor presentations, Mitel has 3.2 million cloud users but only 588,000 recurring seats. To put that into perspective, Microsoft found 25 million subscribers for Office 365 (although the take rate is slowing to 900K per quarter). Broadsoft claims 15M cloud lines but that includes SIP trunks. Vonage is over 600K seats and 8x8 is close to that.
The details can be found in the 2017 Hosted VoIP/UC Market Report for the US, which was just released. See here.
Jive Software was acquired for $462M. That is a social collaboration software company based in Portland; not the UCaaS provider out of Utah called Jive Communications.
Amazon released Chime (a Webex clone) and cloud contact center. Now with Alexa devices it is taking over the speakerphone market. A few VoIP companies have integrated into Alexa for voice enabled dialing (something we need in cars!). Only a matter of time before Amazon gets into the dial-tone replacement game in conjunction with Twilio.
Panterra Networks doesn't do marketing. It's a shame really. They have a better than average UC application that is secure (encrypted), HIPAA compliant and 24/7 hack monitored. It produces one contact management file without duplicates. Added Teams with the release of Streams, which integrates UC, team messaging, file sharing and analytics into a single customizable platform. Worth a look.
]]>What happens with Broadview Networks under Windstream? Windstream is only midway through its integration of EarthLink. It will now have 8 UC platforms.
That isn't too confusing to all of the sales channels. Eight to choose from! WIND should be a one stop shop for everything UC and SIP at this point. [Similar to VARs hitting up a VAD like SYNNEX for many of these same vendors.] To do that, WIND would have to hire in some name brand SIP Experts to start beating that drum - loud, clearly and often. Currently, the message is a new flavor of UC every webinar. No over-arching
The noise about T-Mobile and Sprint merging is getting louder. Here's the problem: Recall the mess that the Nextel-Sprint integration was. This will be worse. Why? T-Mobile didn't even really integrate MetroPCS. What synergies are there really? It would simply be to get bigger, not to be a better competitor. For at least 24 months, VZW and AT&T would simply kick its ass - and they wouldn't be able to do anything about it.
That sums up the Level3-CenturyLink merger as well. That is scheduled to start in September if California and a couple other states don't derail it. This will be a mess for customers and partners alike. The product set is so different. Level3 is wholesale VoIP, international, transit and transport. CenturyLink is consumer, small business, mid-market, broadband, voice and some cloud. Very different sales skills.
Both exited data center, but CenturyLink has acquired many cloud and security companies in the last few years. They haven't done much with it because they don't really sell to Enterprise like they would need to. Plus Branding. Plus confusion over at Savvis after that acquisition.
None of that factors change post merger. None. One problem with many of these telcos is that they don't bring in fresh blood. Frontier just hired from Verizon for VP of sales and retention. Pull in someone from outside telco. The biggest hurdle: Culture. Culture eats Strategy for lunch.
Most of the major CLECs are gone: XO, EarthLink, Level3. Others are transitioning: TPX, AireSpring, Birch, Mettel to try to figure out what business looks like with network resale and managed services. It is a different world.
Everyone was betting on UC, but most couldn't get over the deployment headaches. Then when the price war started, they not only weren't prepared for the war, but couldn't or didn't get into it. The latest top 10 leader board for UC doesn't look too much different than 2015 or 2016. Next year it will for certain.
Windstream and Charter should look different in 2018.
Cisco's Spark revamp at EC17 coupled with its latest acquisitions and lay offs might have an effect on Cisco UC seats later this year. Or the acquisition of West Corp by Apollo Management for $5B and change might stall sales. Some of Cisco's other partners - like FLTG in NY - also got acquired. Integration after acquisition always affects sales (and retention).
AT&T and VZ look to be big winners while the CLECs shift and transition. Some of the other players in the space - like Zayo and GTT - also made acquisitions. But are they really replacements for Ma and Pa Bell or even WIndsream, Level3 and C-Link? They have a window of opportunity that is for sure.
Zayo grabbed ELI and Integra. All of the press is about fiber to the tower, so I am thinking that will not be a C-Link or WIND alternative.
Comcast will pick up some business. At $6B in CLEC business revenue now, it almost surpasses most of the CLECs in revenue. They need to take some friction out of the quoting and ordering process. (Charter too! Unbelievable that at its size, it is so arduous to process quotes and orders.)
Until the next merger is announced this is what it will look like. The channel often went to CLECs because of channel friendly attitude as well as suitable product set. This time round the channel will be looking at companies NOT in the midst of turmoil. Ease of doing business will be relative. Just another reason businesses like using channel partners: so they don't have to deal with it!
]]>It isn't a sprint. It isn't about just growth. It is about steady growth and customer experience. Also, product-market/fit.
On LinkedIn this morning, there were at least 3 posts from channel managers closing business for their partners. If the channel managers are closing business, that is a better use of time than recruiting. And maybe a trainer is needed to teach sales skills and product to both channel managers and partners to keep those skills and knowledge fresh.
The other topic on LinkedIn this morning: SD-WAN. All generic info being shared under the umbrella of the vendors. This is not a good start to content marketing. This is not a good start to branding and positioning.
Seth Godin is giving a 100 day online marketing seminar. Take it!!!!
CenturyLink data centers were acquired by a group of private equity firms (Medina Capital and BC Partners) for $2.8B. This group will combine the 57 data centers with four cyber-security and data analytics portfolio companies to form Cyxtera. (Who picked that name?) The CEO of Medina Capital will be running the new firm and he used to be CEO of Terremark.
Verizon closed on the sales of their data centers (formerly Terremark) to Equinix this week. Windstream sold theirs to Tierpoint a while ago.
The divestiture of data centers by Windstream, Verizon and Centurylink does not represent a bad position for data centers. It means that the telcos didn't have the skills to leverage DCIM. The data center market is hot and growing. Inter-connection, peering, colocation and cloud computing infrastructure (IAAS, PAAS, VM, Hosting) are all in demand right now. Data center construction is growing by 8% per year.
Polycom was acquired by a PE firm. Many top execs have left. One went to Star2Star. This week the CMO went to Intermedia.Net.
]]>Was it just October that Windstream let its small business customers go? At that time didn't they tell the partner community that they only wanted deals $1250 and above? Didn't they cut commissions on Paetec customers?
This is a company that owns Allworx but pushes Mitel and Avaya on alternating months. They run both Metaswitch (and took on more seats on Meta with EarthLink) and a Broadsoft. So now they buy a 6th platform: Broadview's proprietary one. (I hope they kept the chief developer or someone will be searching through code for notes for months.).
Do you know how expensive it is to run 6 platforms? Or even 4? Ask Vonage how much that costs (they run 4).
WIND wants to compete head to head with RC, 8x8 and Vonage in the OTT market. Interesting because data demonstrates that the average OTT deal is $400, well, below the $1250 floor. Even Broadview admits to an ARPU of almost $1000.
I will get emails and calls that I am negative. Chris will ask why I can't write something nice. I'm not being mean. I am observing a schizoid strategy. Partners cannot turn their business model quarter to quarter to suit the whims of a vendor. It doesn't work that way.
A $5.4 Billion annual revenue up against $5B in debt. No more equity in CS&L, the REIT they spun off which renamed as UNITI Fiber. "Operating income was $515 million. The company reported a net loss of $384 million." This is a company that pays out healthy dividends to keep its stock afloat. It has debt payments as well, while acquiring EarthLink and Broadview (and before that data centers it then sold off.)
I hope they can at least take a note from EarthLink: Point yourself at a vertical or two and get good at it. EarthLink had captured the retail vertical with a focus and product fit unseen in the CLEC world. Windstream needs to do more of THAT.
Keep the ELNK Retail division rolling along. Leverage the Broadsoft Hospitality product to find a way to take Hospitality back from the cablecos. The REIT (CS&L) is on a tear buying up fiber and chasing E-Rate. That is a sound strategy.
I wonder if, like CenturyLink, being borne from a RLEC just makes sound strategy tough. So many fat years with USF monies pouring in and no competition that when the spigot went dry, competing just isn't in the DNA. Hint: hire Dabble Lab. Get Creative. Try stuff. Take real input.
SD-WAN is not the panacea that everyone is hoping for. If SDN is implemented the way LNP and TTU is now, oh boy! A few agents were on FB discussing ZTP (zero touch provisioning) as the end all. I remember Microsoft Plug and Play. It took years to get right. It will all depend on the CPE and the SDN implementation. And I am not counting on it. [And that is just CPE ZTP, not the handsets and UCaaS or Office365 or other software deployment. Just the WAN and CPE.]
Broadview has 20K customers, of which 7300 are cloud users. That isn't scale. That is less than one-third the of customers 8x8 has. Vonage has 650K seats; Broadview has 182K active users. Scale costs money. Scale requires talent. Scale demands process and procedure. We'll see. They didn't even finish the EarthLink integration so this should be fun.
**CRN - click through 10 slides just to read a half page story on this site! What a mess!
]]>Deloitte acquired most of the assets of Day1 Solutions Inc., a cloud consulting firm to provide deeper cloud expertise. CIO Magazine explains, "Deloitte needs Day1 for the same reason Accenture needs Genfour, Genpact needs Rage Frameworks and Infosys needs Panaya. The problem for Deloitte and for every traditional services company is that their clients do not believe they have the digital skills to lead the digital transformation journey the clients want their business to undertake."
Think about that yourself. Do you provide proof of your digital chops to your clients? Would they be comfortable coming to you for cloud migration plans or strategy or advice?
Item 2:
The Lookout Breach Report: "With over 1.45 billion compromised accounts, emails, social security numbers, dates of birth, and other data types, March was the biggest month for exposed data this year." Yes Cyber-Security is indeed needed. I personally am tired of all my data being hacked from companies that don't protect it.
A 451 Research survey on Security Pain Points and Concerns showed that "User Behavior is a top concern across companies of all sizes - while other issues such as Endpoint Security present a bigger problem for smaller companies. In contrast, Cloud Security and Data Loss/Theft pose a greater threat for very large organizations."
Item 3 is SD-WAN announcements
Coredial and Cincinnati Bell are the latest Velocloud wins. I find it funny that Zero Outages re-branded as the first SD-WAN company at their mostly unmanned booth.
Windstream is wholesaling SD-WAN now. Probably Velocloud. At this rate SD-WAN is already a commodity and Cisco/ADTRAN need to be afraid. The CPE isn't coming from them any more. It isn't being distributed by Tech Data either!
Westcon-Comstor Adds Viptela's SD-WAN Portfolio
Item 4: M&A:
After buying Hunt Telecom and Uniti Fiber scoops up pure-play fiber company, Southern Light to move itself away from just being dependent on Windstream. UNITI also bought Tower Cloud and PEG. Maybe Alpheus or FiberLight will be next.
Item 5: More M&A:
Broadvoice bought a company to add in analytics and user experience. "XBP's core strengths is in deep reporting and analytics integration, enabling customers to better understand user behavior. For example, tools like Advertising Analytics allow users to measure and follow through on outreach campaigns, from local to nationwide. Other tools like voice recording on-demand and voice-to-text conversion provide solid, searchable data that enhance successful client relationships."
]]>The surprise was that Broadview only had 20K business customers, of which 7,300 utilize their cloud based services! The ARPU was about $1000. There is about $239M in revenue but not profitable revenue.
You can tell that most people have no idea about the channel at all. The investor deck says Broadview has 300+ master agents. RC had a slide that its 8 master agents provided access to 200K sub-agents. At best, this is naivete; at worst, it is lying to investors.
]]>At EC17, Amazon launched a self-serve cloud contact center. (Once again Amazon took software it created and used internally and made it a commercial product like S3 and AWS.) The partner for this was Twilio. This seems like a slight to Vonage, who owns Nexmo, a twilio competitor.
There is a rumor that Amazon is looking to buy Vonage. There was an offer from Oracle to buy 8x8, so there are folks outside of telecom looking to buy VoIP companies.
A couple of ITSPs, Skyswitch and RingByName, are offering integration with Alexa. Alexa makes a nice speakerphone. Again this is a nice marketing gimmick but it doesn't solve any real business problems.
Vonage's market cap this morning is $1.4B, the same as 8x8 whose stock price is more than twice Vonage's. I wonder how much longer these two companies can keep the machine of growth going. Keeping up 24%+ growth every quarter is a grind. It begs the question what happens when that slips to 19 or 20 percent? They probably won't be stand-alone companies at that point.
In some ways, Amazon is like Twilio; it doesn't want to be a phone company, but it wants to capture as much value in that space that it can without being one. It would be smarter for Amazon to buy Twilio, but the market cap is twice that of Vonage. What does that say about VoIP stocks?
]]>Valeant stock is off by 95% from its peak in August 2015.
"Valeant acquired Salix for $11.1 billion and got what has become a key franchise of gastrointestinal drugs. Yet the products haven't sold as well as expected, and Ackman said that it now looked like Valeant "substantially overpayed for Salix, and it has not yet achieved the results anticipated by prior management."" Doesn't that sound like every telecom acquisition since 1999?
"In the letter, Ackman said he had learned lessons, including that "a management team with a superb long-term investment record is still capable of making significant mistakes"." The leadership that got you to one point may not be able to get you to the next point. We see it all the time. CEOs are blind to their own shortcomings and when they should look for advice.
"The highly acquisitive nature of Valeant's business required flawless capital allocation and operational execution, and therefore, a larger than normal degree of reliance on management," Ackman said in his letter. "In retrospect, we misjudged the prior management team and this contributed to our loss."
Frontier has bought territories from AT&T and Verizon in the last 3 years. Yet they are losing subscribers and morale is at an all time low. Bankers want Frontier to spend (millions) on network upgrades. Other RLECs have learned that without investment in network to compete with cable broadband, revenues steadily decline. Here's what the LECs spent in CAPEX. Comcast and Charter together spent $16B on network Bell Canada is spending $637M. You have to still work the acquisition. You still have to compete and sell and market.
INCOMPAS argues CenturyLink/Level 3 combo won't promote competition. I think it will be a complete flop. C-Link's HQ is in Monroe, LA. The telecom hub of talent is in Denver. Will the talent needed move to Monroe?
We have Fairpoint merging with another RLEC, too. It is NOT just about scale. It is about strategy and its execution.
These mergers won't stop, but they aren't exactly wins. It's more like: I'm tired; someone buy me. Or buy something to obscure our abysmal organic growth.
SIDE NOTE:
Two out of 5 of these Ethernet providers are gone!
]]>Avaya sold its networking business to Extreme Networks for a paltry $100M (It is about $200M in revenue). That $100M does not make a dent in the billions in debt that Avaya is trying to scrape off in bankruptcy.
HPE is acquiring Nimble Storage for $1B.
LUMOS is being taken private by EQT Investment Startegy for almost a billion dollars. This comes following LUMOS buying three data center from DC74 and Clarity Communications, a fiber operator in NC.
FirstLight Fiber's main PE owner, Oak Hill Capital Partners, has acquired Finger Lakes Technology Group in upstate NY to fill in its fiber route. The data centers, Cisco business and fiber network all go with FLTG to FLF. FirstLight recently announced similar transactions with Oxford Networks and Sovernet Communications.
Another RLEC was picked off by private money: "Hargray Communications has agreed to be sold to an investment group led by the Tom Pritzker Family Business Interests. Redwood Capital Investments and Stephens Capital Partners are also investors.
In other news, Amazon AWS launched some new Cloud-Based tools to help enterprises manage their call centers. They already built the tools for internal management of their own call centers, so now they are just leveraging more internal IT/tech for revenue.
8x8 is funny. They hire a banker and put up the for sale sign; then buy something. 8x8 acquired Sameroom, an inter-connection platform for various chat apps including Slack and Skype. ComputerWorld has a good article on the pivot of Sameroom and the 30 year history of 8x8.
Worth noting: "Today 8x8 introduced the world's first Communications Cloud, which combines unified communications, team collaboration inter-operability, contact center, and analytics in a single, open and real-time platform. The company also announced a number of new business application integrations, aimed at enhancing business workflows by making real-time communications, collaboration capabilities and intelligence available for third-party cloud applications, all customizable via an Open Cloud approach to fit individual enterprise needs." Note the words inter-op, analytics and integration. These will be the key to real UCaaS or UC&C or WCC (or whatever we call it next). These are the factors the separate the sale of UCaaS from Hosted VoIP. One is valuable, bringing productivity and business change. Hosted VoIP is just dial-tone replacement.
Today is International Women's Day! I am recognizing it by re-posting my Women in Tech prezo from ITEXPO and an article on gender diversity from Fred Wilson.
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