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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

mobile

The State of UC&C - Part 3

September 14, 2016

I have a lot of snippets on the UCAAS and UC&C space to share, in no certain order.

We have seen consolidation in the contact center space - ININ-Genesys and others. It isn't over yet. There are too many players in the marketplace, and for right this moment money is still cheap.

UCaaS: It isn't All Bad News

August 25, 2016

Okay, I will stop picking on UCaaS like I did HERE and HERE and tell you about some good stuff.

VOSS Solutions has been a Cisco shop for many years. Now they are launching VOSS-4-UC, a management platform for the hybrid Cisco and Microsoft environment, which I would imagine is how many Fortune 5000 companies operate. VOSS also hired a Skype for Biz Chief, in a nod to the growth of Office365+Skype4B.

Bringing Wireless Expertise to Your Customers

June 6, 2016

Services Partners Should Take a Look at

May 10, 2016

Been reading a bunch of press releases about feature announcements. Yawn! So I decided to poke around and see what services that are interesting for partners. I know you don't have time to look at everything, so here are a few.

Follow the Money

May 4, 2016

Where is the investment money going?

Did you see that Apple had a revenue problem? Not as many iPhones are selling. "Benedict Evans (@benedictevans) says the mobile wave, which is split between mobile phones (voice/SMS) and smartphones, is coming to an end, and the next obvious market for growth is cars." Ben's blog is here and the slide deck is here.

Why Are You Calling Me?

April 21, 2016

Facebook Messanger is used by 900 million people in form or another (desktop, laptop, tablet, iOS, Android, Windows). Messenger already rolled out voice and video calls via the chat app. "Mark Zuckerberg announced that Messenger already made up 10 percent of all mobile VoIP calls globally," according to TechCrunch. Now you can "start a group VoIP audio call from any group chat." Conference calls started via group chat.

Why Do You Look at an iPhone That Way?

April 7, 2016

The promise of the iPhone wasn't that you could make HD voice calls. Actually the original promise was a beautifully designed cellphone. Then it became more with iTunes and the app store and the ecosystem.

The ecosystem is the environment around software like Apple, Amazon, Google or Microsoft.

It Will Be an Outsider That Kicks Your Butt

February 22, 2016

Bloomberg has an article about Facebook at Mobile World Congress and how FB looks like a competitor to telcos. FM Messenger, WhatsApp (that FB owns), SnapChat, Skype, Slack, and many other messaging apps are video and voice enabled (in many cases thanks to WebRTC). More minutes are moving away from telcos. At least, the US cellcos have realized that they are in the dumb pipe bytes business.

Is Mobile the Answer for UC?

October 9, 2015

I moderated a session at ITEXPO West on profitability for VoIP Providers. Mind you, one panelist was Voxvalley who is a mobile app provider for ITSPs, but it seems that everyone thinks the only way to make money in VoIP is tied to the mobile phone. I disagree. If you think that the saving grace for your UC service is mobile, you are screwed.

Analysts' Views: Part 1

July 7, 2015

Reading Jeff Kagan's take on the Big 3 Telcos - Ma Bell, Pa Bell and C-Link - makes me think that analysts only read press releases. Or just talk to the PR department.

In that piece, Kagan says he is talking about wireline, but his view of AT&T is based almost entirely on mobility. To be fair, most of Ma Bell's attention is cellular - even in Mexico and Latin America it is all cellular all the time.

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