Recently in organizations Category

A piece of news hit me that just adds to the bad taste that COMPTEL leaves in my mouth. Here's an organization that is mainly composed of CLEC's. Since MCI and AT&T were acquired by RBOC's all teeth have left the building. I can't think of a single COMPTEL FCC or court victory. The big one was supposed to be Brand-X, but that turned out to be a huge loss.

This morning a CLEC client pointed out all the benefits that he gets from NRTC Coop and I am astounded.

So the news item was about VON. "will host a CTO Summit at which leading competitive service providers will develop a road map for creating a nationwide IP-based peering fabric that will bypass the legacy PSTN and support advanced services such as HD voice.....Committed to attending so far are Alteva, Telesphere, Simple Signal, Callis Communications, ISN Telcom, Broadcore, Global IP Solutions and Consolidated Technologies" as well as Broadsoft and Polycom, vendors for most of those attending.

This isn't really ground breaking because there are IP Peers like Arbinet and Stealth's VPF. But it's the first time that the ITSP's decided to start their own. And I have to wonder why COMPTEL wasn't behind this a couple of years ago. COMPTEL needs to start thinking of ways to add value to its membership, instead of just ways to make it really expensive to network with each other.

While speaking at the FISPA meeting this week, I kind of focused on sales and marketing. Why? Mainly the E-Myth. Most of the ISP owners are technical but are very uncomfortable talking about business, marketing and especially sales. One point that is important is that ISP's are NOT selling Internet Access. ISP's are selling reliable, dependable high-speed access to Facebook, YouTube and the rest of the websites and Web Apps that people desire to use. SAAS and VoIP means that ISP's need to be cognizant of the fact that if you keep selling Internet Access you will relegated to a dumb pipe. Instead, you should be offering not just the access but also some of those Apps. (That's what the RBOC's want to do).

ITSP's are NOT selling replacement phone service. They are selling business productivity and efficiency through a new, reliable and redundant platform for voice service. It's NOT about saving someone 10% -- it is about understanding how the business uses the phone (and other communications services) to interact with prospects, customers, and employees.

Google Voice is now going public. Luckily, for some providers Google announced that it will charge for enterprise and premium users. At the FISPA meeting, IKANO (Disclaimer: I rep IKANO's Google Apps for ISP's) presented the concept of ISP's moving their email service to Google. This was at the tail end of a CLEC session where the discussion centered around becoming a CLEC is about controlling your destiny and your services. Well, outsourcing your email - still the killer app for users - for an ISP is tantamount to losing control. And the fact that Google - IKANO's partner for email - is launching Google Voice is just one more reason that the ISP's will say No to Google Apps. They see Google as the new AT&T.

When I look at the fall of Nortel (and Alcatel-Lucent) as well as banking giants, Circuit City, GM, and more, I have to ask, "What happened?"  In his new book, How the Mighty Fall, Jim Collins writes about how once great companies have declined. Collins goes over the summary in Business Week where he identifies five stages of decline. Nortel came to mind as I was reading it but so did Lucent.

The whole situation is best exemplified by the music industry and newspapers. They didn't want to change - couldn't see the writing on the wall. Each was stuck in a revenue model that was supposed to work forever - and never bothered to examine a Plan B. Are you certain that you are not doing that?

In his book, Marketing Outrageously, Jon Spoelstra asks, "What business are you in?" Specifically, he talks about both railroads and Smith Corona. Railroads didn't realize they were in the people transport business, so missed out on becoming the airlines. Smith Corona thought they were in the typewriter business, when actually they were in the word publishing business. They missed the PC age.  NCR and the cash register business was another one that came to mind.

Do you think you are in the VOIP, UC, or SAAS business? Think again. You are in the Reliable Application Delivery game or the Reliable Communications Platform moreso. And you better not forget it or fail.

Xerox is the example that Collins cites in the Business Week article of a company that was in a death spiral, but the CEO pulled them out. Kodak is another.  Don't you see comparisons to Qwest, Level3, Global Crossing and XO in these stories? I do. It's not about pipe size or bytes or telecom. It's about the ability for a business to reliably get information, database access, and connect and interact with partners, employees, customers and prospects. It's like a car: no one cares how it works, just that it does when the ignition is turned on.

The CLEC show, COMPTEL, is in Dallas this week. Stupidly, COMPTEL had their show overlap the Channel Partners Expo. Hello! Same exhibitors and people can't be in 2 places at once.  But it's this exact kind of planning that has led to the troubles that the CLEC's are experiencing.

Has COMPTEL ever won a major battle at the FCC? Nope.

Yet COMPTEL is a lobbying organization. And its insulated. Where's the outreach?

Anyway... COMPTEL never pushed their members to cooperate in the marketplace even after the TRRO ruling went against them. By now, CLEC's should primarily buying transport and transit from other CLEC's. There should be a COMPTEL database of lit buildings, of fiber routes, and of central office collocation, so that members can easily propose solutions and wholesale to other CLEC's.

At the fall 2009 show, Verizon, Level3 and XO didn't exhibit. (I didn't attend but this is what I was told). That means that two of your vendors don't care that much about you - Level3 who many buy transit from and VZ who with AT&T and Qwest make up the bulk of the cost of services to COMPTEL.

As Tara Seals writes here, lines are moving to VoIP and cellular. While CLEC's are moving to SIP trunking, the majority have no cellular component. Why hasn't that been a priority for COMPTEL? Did they think that cellular was a fad that would fade?

There isn't much reason for the CLEC's to start screaming SIP because in the majority of cases, SIP Trunking is just a PRI replacement - and while the marketing is about cost savings, there is any cost savings to the CLEC. Net sum is that SIP Trunking means less revenue and lower margin.

The MVNO model has proven itself to a road to failure. Maybe Verizon's Wholesale Partner plan for Mobility will work. (But I wouldn't bet on it).

Landline replacement to cellular has been increasing with the market dip. That will likely continue, especially with T-Mobile's new $50 plan as well as the Sprint Everything Plan at $99. Garrett Smith thinks this will kill VoIP. WIthout fiber and without cellular, CLEC's are stuck as a NxT1 pipe pusher.

Where's the innovation?  CableLabs and AT&T Labs pumped out some good stuff like DOCSIS, cablecard and DSL. Where's the COMPTEL Lab or at least the COMPTEL Think Tank?

Is Integrated T1 it? Now to be replaced with SIP Trunk? Wow! Unified communications didn't come out of the CLEC world either. Re-invent or die.

During a discussion online, some interesting items popped up.

Companies ban Instant Message. One IT Security Consultant looks at the irony of it here. Tele-Presence is all about improved efficiency in communicating -- no more phone tag, less voicemail, that kind of thing -- but how will that be implemented in a corporate environment that locks it down?

Social networking like LinkedIn and Twitter are becoming commonplace among the marketing set. Maybe instead of banning these things in a corporate environment, you embrace it and set policy. Here's an article from CIO.com on LinkedIn etiquette.

It boils down to tools. Will you give people the tools that they can use to be effective at their position?  If you are that worried about security, do an audit and train your people. Manage by walking around. Most theft is internal or social engineered. You can train against the social engineering, but if someone wants something bad enough they will figure out how to get it. It's just a shame that can't get that passionate and creative about the job.

If you can't get a position at the FCC, perhaps you can put your talents to use at the other governmental telecom agency, which is looking for a few intelligient people like Sue Crawford help shape the broadband policy of the US:

The National Telecommunications and Information Administration (NTIA) is seeking nominations of individuals to represent the business community, public interest groups, and other appropriate groups interested in serving on the NTIA Online Safety and Technology Working Group (OSTWG) for a single fifteen (15) month term to commence in January 2009. At the conclusion of the working group's term, the OSTWG will provide a report to the Assistant Secretary for Communications and Information and NTIA Administrator and to Congress on ways to promote and to preserve a safe environment for children using the Internet.

DATES: Nominations must be postmarked or electronically transmitted on or before December 12, 2008.

SUPPLEMENTARY INFORMATION: On October 10, 2008, the President signed into law the ''Broadband Data Improvement Act'' (the Act), Pub. L. No. 110-385. Section 214 of that Act directs NTIA to establish the OSTWG to review and evaluate:  READ here...

Who is Sue Crawford? Read her bio here. Besides being a law professor, she is on the board of ICANN. Her writings are very articulate and logical - until the ramblings you read from me. I understand that she is part of the Obama transition team, but I can't confirm that.

A handful of telecom agents got together in Vegas in Feb. at the Channel Partner Expo to discuss the formation of an association by and for agents. Little did we know the trouble we would cause. You see, there are already three agent associations. All of the For-Profit. Ours, the Technology Channel Association, is non-profit, which is the first big differentiator.

I'm not picking on for-profit. I'm just saying that the goals are different. For-profit has to earn money. Our goal at TCA is to support the agent. It will be and for agents in the channel (telecom and beyond). TCA is a 503(c)6, which means we have to devote 35% of our effort at member education. We are working on a Code of Ethics. There is a committee forming to establish a Best Practices guideline. Another committee is working on how to institute a Good Housekeeping Seal of Approval for agents.

These are not things AA, TAG, iAgent or TAA do. (Of if they do, I had no idea and I have been an active agent for 9 years). AA is a buying consortium for the largest master agents. TAA is a portal for carriers to advertise to agents about promotions and such. No idea what TAG or iAgent do. Herein lies the problem. If you are an agent, where do you get help? My new answer: TCA.