Peter : On Rad's Radar?
Peter

On Rad's Radar?

| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

organizations

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Social Media Channel Integration

February 7, 2012

An ITEXPO panel on Wed. discussed social media integration in the contact center. Sanjay Popli of LiveOps, Manuel Ramirez of Avaya, and Alex Quilici of YouMail spent 45 minutes talking about social media and call centers.

There are five steps a company needs to take to implement social media strategy in a contact center.

Monitor social channels Decide on Relevance Assign employees to tasks Establish Policies Design procedure for interacting with the rest of the Org

The contact center could be monitoring for leads, complaints or opportunities on social media platforms. These platforms can include twitter, Facebook, Google+, Yahoo! groups, forums, LinkedIn or any of the other thousands of online communities and networks that exist.

It is a way for call center to move from a cost center to a revenue center.

Posted in Internet, Marketing, expo, organizations, social network

The Future of Media

September 30, 2011

The buzz is that email is dead. Oh, voice is dying also. And if you believe all the hype, sell your airline stocks since video conferencing and tele-presence will replace travel.

"A company's corporate website is the top source of new sales leads--second only to personal connections and referrals, and more than seven times more effective than social media, according to a 2011 Demandbase National Marketing and Sales Study released today by marketing technology company Demandbase and online business network Focus, according to an article in the Tech Journal South.

Posted in communications, email, im/chat, organizations, social network, telecommunications

How does the Verizon Strike Affect Agents

August 8, 2011

From notices from both Netwolves and Microcorp about the Verizon workers strike.

Effective yesterday, two unions - the Communications Workers of America and the International Brotherhood of Electrical Workers - representing 45,000 workers at Verizon announced an immediate strike. The strike involves Verizon field technicians and call center employees from Massachusetts to Virginia/DC. This strike will cause delays in both Installations and Repair in the Northeast.

This will also affect Install and Repair for CLEC's operating in this region on all copper (UNE) related services

There will be immediate impact to your business and customers. Please notify ALL customers that have pending installs in the areas where Verizon is the local LEC that they will most likely experience some delays.

Verizon has advised that Repair orientated tasks will be covered by non-union management.

Posted in agents, organizations

Channel versus Direct

July 20, 2011

When I speak to carriers about the Channel, it's usually through gritted teeth. Most carriers have a love-hate relationship with the Channel. 

Carriers: Agents aren't exclusive. They aren't pitching us first and foremost.

Me: DUH! They aren't employees. They are brokers working with Customers to find the best solution.

Posted in agents, channel, commissions, organizations, sales and selling

Dimension Data Makes a Move

June 30, 2011

I learned about Dimension Data a VoiceCon event. They had an interesting booth. They are a South African company doing more than $4B in revenue as a global VAR for Cisco, Microsoft, McAfee, TEM, HP, EMC, VMWare, Blue Coat and more. I didn't know that NTT bought the company outright in 2010 for GBP 2.1B.
Posted in Marketing, VAR, apps, cloud computing, data center, mergers, organizations

Sprint/C-Link Talk

June 22, 2011

There have been a bunch of rumors about Sprint being a perfect target for CenturyLink, especially after the T-T merger, when Sprint will become the the Danica Patrick of cellular (pretty, media savvy, but not a real contender).

CenturyLink is currently rolling out VZW products to small business and residential customers, according to news reports. Qwest, recently absorbed by CenturyLink, was partnered with Sprint then switched to being a VZW authorized agent. Since both carriers went with VZW, I don't see them rushing in to buy Sprint.

One reason: why give such a sales boost to VZW to then have to swap everyone over (if you even can get them to switch).

Another reason: Sprint has a convoluted relationship with Clearwire, cablecos and PCS affiliates.
Posted in cellular, mergers, organizations, wireless
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Thoughts on Deploying Cloud

March 7, 2011


In this 13 minute interview with Dale Frohman of The Frohman Group , we discuss Cloud Deployment in the business.

Deployment of Cloud services is much easier in the small business space (under 100 employees), because typically this is not a complex network infrastructure. The first hurdle to Cloud Deployment is the complexity of the network environment.

Some systems just can not be moved to a cloud platform. Medium businesses (100-500 employees) may have legacy systems (like COBOL) that may take more work than is cost effective to shift to either IAAS or PAAS. Other application systems may be tied to other databases, which may mean moving one will require moving two or more applications or databases. It may be like pulling a string on a sweater.

Jim Meltzer of Ashton Metzler & Associates, says, "In order to successfully deploy Cloud-based services, Communications Service Providers need to develop a detailed business plan, a data center architecture and a management strategy."

Steven Taylor of Webtorials adds, "As we move toward cloud-based solutions, one of the most difficult tasks is defining how the network services that are used to access the cloud-based service and the cloud-based service itself interact.

Posted in apps, cloud computing, data center, organizations, smb, technology

CEO Moment

September 13, 2010

Football season started this weekend. The General Manager's job of an NFL team is to build a winning team. Let's assume that the team has a developing quarterback and a good running back. The GM's job during the draft and trade is to get the best blocking line that he can.

Posted in agents, organizations, sales and selling, voip

Why Not COMPTEL?

September 14, 2009

A piece of news hit me that just adds to the bad taste that COMPTEL leaves in my mouth. Here's an organization that is mainly composed of CLEC's. Since MCI and AT&T were acquired by RBOC's all teeth have left the building. I can't think of a single COMPTEL FCC or court victory.

Posted in conferences, expo, organizations, telecommunications, voip

What Are You Selling?

June 26, 2009

While speaking at the FISPA meeting this week, I kind of focused on sales and marketing. Why? Mainly the E-Myth. Most of the ISP owners are technical but are very uncomfortable talking about business, marketing and especially sales. One point that is important is that ISP's are NOT selling Internet Access.

Posted in Internet, Marketing, apps, email, organizations, sales and selling, voip
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