Peter : On Rad's Radar?
Peter

On Rad's Radar?

| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

organizations

Finding Fault is Not a Job

April 4, 2013

Every send an email out and the only replies are typos and grammar corrections?

Every go to a meeting to have other departments complain loudly about your department's performance?

Finding fault is not a job.

It creates a toxic environment.

Posted in organizations

Complexities of Change

March 7, 2013

Nothing happens in a vacuum. Think about how many departments an order has to touch:

From the customer to the agent to the Channel Manager to the Ordering desk to Provisioning to Engineering to Deployment to the install tech to the router config to the LNP and 911.

In many companies - even small ones of 90 employees - these departments are silos.

Posted in Marketing, organizations
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A Spotlight on Women in the Channel

January 28, 2013

Posted in agents, channel, organizations

The Changing VAR World

October 15, 2012

Opening evening at UBM's BoB Conference was a panel discussion about the change in the VAR and MSP community. This is a collection of tweets about the panel discussion #bob12.

Social Media (SM) , mobility, are cloud - threats to some, opportunities to some - both to many.

"Behave like a three-year old: fall down, learn something, try again."

Posted in Marketing, VAR, VDI, channel, cloud computing, managed services, mobile, msp, organizations, saas, sales and selling, social network, technology, twitter

Size Matters

September 25, 2012

Posted in organizations

The Definition of Insanity

September 17, 2012

You might not want to hear about my airport observations but you get one more nonetheless.

Why was there heightened security at Tampa Airport? There were K9 patrols and TSA swabbed my hands for analysis. Yet the TSA personnel again outnumbered the passengers!

Posted in Marketing, organizations, telco

The Sales SWAT Team

July 3, 2012

Zayo Group announced the formation of a dedicated team focused on Small Cell and Fiber to the Tower (FTT) initiative (in this press release). That's a good idea. In fact, when RAD-INFO INC is consulting on mergers between TDM companies and cloud companies, this is one approach that we have used.

There are different types of salespeople.

Posted in CLEC, agents, cableco, cellular, channel, cloud computing, fiber, linkedin, organizations, sales and selling, telco, wireless
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Social Media Channel Integration

February 7, 2012

An ITEXPO panel on Wed. discussed social media integration in the contact center. Sanjay Popli of LiveOps, Manuel Ramirez of Avaya, and Alex Quilici of YouMail spent 45 minutes talking about social media and call centers.

There are five steps a company needs to take to implement social media strategy in a contact center.

  • Monitor social channels
  • Decide on Relevance
  • Assign employees to tasks
  • Establish Policies
  • Design procedure for interacting with the rest of the Org

The contact center could be monitoring for leads, complaints or opportunities on social media platforms.

Posted in Internet, Marketing, expo, organizations, social network

The Future of Media

September 30, 2011

The buzz is that email is dead. Oh, voice is dying also. And if you believe all the hype, sell your airline stocks since video conferencing and tele-presence will replace travel.

"A company's corporate website is the top source of new sales leads--second only to personal connections and referrals, and more than seven times more effective than social media, according to a 2011 Demandbase National Marketing and Sales Study released today by marketing technology company Demandbase and online business network Focus, according to an article in the Tech Journal South.

Posted in communications, email, im/chat, organizations, social network, telecommunications

How does the Verizon Strike Affect Agents

August 8, 2011

From notices from both Netwolves and Microcorp about the Verizon workers strike.

Effective yesterday, two unions - the Communications Workers of America and the International Brotherhood of Electrical Workers - representing 45,000 workers at Verizon announced an immediate strike. The strike involves Verizon field technicians and call center employees from Massachusetts to Virginia/DC. This strike will cause delays in both Installations and Repair in the Northeast.

Posted in agents, organizations
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