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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

PBX

IT versus PBX

April 20, 2009

If a business is moving to UC, how does the decision get made on the platform?

In many cases, the IT Administrator has some responsibility for the phone system (even if that means he calls the PBX vendor). When the IT Admin is tasked with replacing the phone system, what goes into that decision?

Certainly, if the admin is Cisco certified, he will be leaning towards a move to Cisco Call Manager. You don't get fired for buying Cisco. You also go with what you know.  If the admin is an MCSE, he may lean towards an OCS solution.



What the Heck is UC and UD?

April 20, 2009

Talking to a channel exec this morning about UC. There isn't really a clear definition of UC. When you speak to UC companies like Altitude, the UC is about the contact center, first call resolution, and unified desktop. To me, first call resolution is a business process management (BPM) issue.

7 Steps to Better SIP Security on Asterisk by JT

March 30, 2009

John Todd is an Asterisk evangelist and works for Digium. VoIP Users Conference reposted John's 7 steps to better SIP Security on Asterik (here). The reason for the 7 steps now?
"In the last few months, a number of new tools have made it easy for knuckle-draggers to attack and defraud SIP endpoints, Asterisk-based systems included.

Acredo Lays Off Staff

March 16, 2009

This morning on Twitter, it was announced that Hosted VoIP company, Acredo, had laid off all its staff. Acredo is the second Hosted PBX player in Orlando to axe its staff in the past few weeks. VOX also laid off most of its staff, while waiting for a big deal to close, which is supposed to be its savior.

We are entering the time when there will be a parring down of the 1000+ companies offering VoIP. The majority of users have migrated to cable digital voice service due mainly to the bundle, the price, the Quality of Service, the name brand, and the large advertising campaigns.

Acredo was Avaya based and not inexpensive.



An Excel-lent SUTUS Bundle for SMB's

March 2, 2009

SUTUS, the maker's of the Business Central 200 office-in-a-box, have announced inter-operability with Excel SIP Trunking.  The real news for the marketplace is that Excel and SUTUS (along with Polycom) are bundling a system for small business.

The Business Central 200 is developed specifically for businesses of up to 25 employees, Sutus Business Centralâ„¢ comprises a wide array of advanced telephony, data and networking functions. It includes a business-class phone system, file server, email server, router, firewall, wireless access point, VPN remote access server, and automated backups. It has the ability to simultaneously support both standard phone line and VoIP connections and comes with an array of business productivity features.

6 Questions when Choosing a VoIP Provider

February 19, 2009

If you are a channel agent or a VAR or a service provider looking for a VoIP Provider to be your VoIP provider, there are 6 questions to think about:
  1. Do you want to White Label, wholesale or a retail package?
  2. Will you be serving consumers or businesses?
  3. Will it be POTS replacement or Hosted PBX?
  4. Will you be selling PBX, phones and other hardware?
  5. Do you want to do Tier 1 support?
  6. How will you sell it? (Or do you have a sales team?)
While many ITSP's (Internet Telephony Service Providers) can do all of it - white label, wholesale, retail, hosted PBX, analog replacement - it is difficult for each to excel at all of that. And you don't want to get half way down the road to have your vendor shift gears and the wheels fall off.

Support is key because "the blinking light" syndrome means that you will be getting calls about "how do I do that?" or "why can't I dial long distance?" So it's good to define responsibilities (and what is Tier 1 support).

Why know your market? Because most ITSP's have not designed an offering to compete against Vonage, Magic Jack or the cable companies.




Hot off the Twitter Press

February 18, 2009

Sutus Delivers a Stimulus Plan of its own

January 28, 2009

Small Business wins as Sutus announces new lower pricing for  'Office in a box' technology

All-in-one Telephony and Data Communications vendor announces SOHO-grade pricing for award-winning Business Central device


January 27th, 2009, Vancouver, B.C. Sutus Inc., the company behind the Sutus Business Centralâ„¢, a unique all-in-one device that combines all the Telephony, data and networking features required to run a modern-day office, today announced pricing that dramatically reduces the TCO (total cost of ownership) for small businesses.

VoIP and the Economy

January 20, 2009

VoIP originally was sold as the answer to the next wave of cost savings for consumers and especially for small business. Business phone lines have always cost more than residential lines because, in theory, businesses use the phone line more often. (I guess, if you have 2 teenagers then that equals 1 small business).

Now that businesses are looking for ways to cut costs, analysts are predicting a rise in VoIP sales. Maybe.

A Day of Collaboration

January 13, 2009

Tech Data and Fonality Inked a distro deal.The bloggers like VAR Guy made it sound like Tech Data was going into managed services under the whole UC umbrella. It's just one more set of SKU's for Tech Data's IP PBX category.

New Edge Networks announced Voice Connect as an extension of its MPLS service to deliver VoIP to end offices with QOS. "Voice Connect services include Hosted IP PBX, SIP Trunking and enterprise class features, with a variety of service options for locations requiring only a few voice lines to supporting the needs of large corporations."

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