Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

sales and selling

Service Provider Claims

June 4, 2011

What's funny is when one service provider tells me how inept the other service provider in his region is. "We take customers from them all the time." I hear the same exact thing from the other service provider.

Two other funny things I hear. One is how every service provider has the most talented tech person in the whole world.

Cable is Different

June 1, 2011

When selling cable services, it is different from selling most telco services. For one, the voice services are all digital and SIP. In many cases, voice is delivered on a separate VLAN or even physical path. (It's not a dynamically allocated converged circuit.)

Data services are delivered differently too.

Are VAR's the New Agent?

May 27, 2011

The Channel seems to be turning their back on the traditional telecom agent. All eyes are on the VAR space. Even Master Agents are out chasing the VAR's. (For example, Telephony Partners has a white paper out to explain why VAR's should work with a master agent like TP.)

From talks with cable execs, it appears that the traditional telecom agent scares the C-suite at the Duopoly.

TDCloud Joins the Fray

May 19, 2011

We have seen the hardware distributors moving into the cloud space. We saw that SYNNEX launched Cloud SolvUC as a unified communications play. According to the PR, the first nationwide cloud UC product. Umm, just from that marketing spin alone, I would suspect that SYNNEX did not have its finger on the pulse of this space.

Quota Part Deux

May 18, 2011

Quota is a big deal. It's what salespeople and management sweat and stress over every month. There are a few pieces that can make this easier to handle, especially for the management.

One is Support.

Sales Quota Part 1

May 18, 2011

According to an article in INC magazine, "The report found that on average, only about 50 percent of sales reps made their quota, and more than 42 percent of companies reported that less than 50 percent of reps were meeting or exceeding their quota." Feedback I received on this is that the quota is too high. Well, if half the folks can meet quota, is it really too high?

One thing that few understand about quota is that it isn't about being an arbitrary number set by upper management to meet Wall Street numbers. Sales quota should be set during performance reviews via an agreement between the salesperson and management.

Why Accurate Paperwork is Necessary

May 12, 2011

I have hired salespeople that just don't want to do paperwork. Someone else should handle that why they do the "important work" of sales. I would buy into that if that superstar was closing a lot of deals or had a full funnel with a fantastic close ratio, but that is hardly ever the case.

Many salespeople don't like using CRM either, but that's a different blog post.

A Failure to Communicate

April 6, 2011

In the Agent space, many non-telco vendors (like Conferencing and Hosted PBX providers) have tried to get traction. Sales traction from this independent sales force. It isn't going well.

Agents (and VAR's) spend about 80-99% of the work week in the comfort zone. That is, doing what they have always done.

Advice for College Students

April 4, 2011

Saturday I was at the University of Tampa for the Southeast Entrepreneur Conference, where college students came together to pitch business ideas and to listen to some great speakers -- young ones who now only started businesses but were, to use Gary Vee's phrase, Crushing It!

Jonathan Kay is the Ambassador of Buzz for Grasshopper Group, a company that provides virtual PBX to small businesses plus other services like Chargify. He spoke about The Path to Entrepreneurship, by which he means go work for an entrepreneurial company before you launch your own just to get some knowledge and experience. Jonathan then presented at lunch for 10 minutes on Getting Started.

VARs are Replacing Agents

April 3, 2011

In an article in Channel Partners magazine, Master Agents discuss how all their future growth will come from VAR's. Carriers are chasing VAR's for any growth in Channel numbers. Where does that leave the Agents?

Well, Agents can partner with VAR's to be the telecom provisioning department. Or Agents can start getting uncomfortable or irrelevant.

Exam the fact that most Agents do not want to sell cellular.



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