sip trunking

Agents Need Training

November 1, 2011

According to David Byrd of Broadvox, agents and VAR's need more training when it comes to SIP. As he wrote in his Wild Mushroom post, "Too often we encounter a situation where an agent sells a SIP Trunk with no understanding of the difference between it and a PRI. This can lead to a disastrous situation. First, an agent needs to understand that the bandwidth require per phone call is more with G.711 not less than a PRI. Second, IP enabled equipment is required. This can be an IAD, IP PBX or, in the best case, the addition of an IP board or card. It is also very important to check the carrier’s interoperability IAD and IP PBX list."

Inter-Op and codecs are just a couple of things that Agents and VAR's need to learn.

Posted in TCA, VAR, agents, mpls, sip trunking

The Telco Customer Experience

October 18, 2011

There has been some buzz on twitter about the telcos working on bettering the customer experience. Despite JD Powers awards, the average customer is not happy.

Those that are still on Telco 1.0 with POTS and DSL do not have a special relationship. And the fees are piling up.

Those with 3G or 4G wish they were actually getting high-speed broadband.

Those with VoIP - not quite Telco 2.0 - wish the quality was better.

Those customers with Hosted PBX - Telco 2.0 - wish the onboarding was better; the features easier to figure out; and that the quality was better.

The promise of Telco 2.0 and 3G/4G has largely been limited at the customer experience end.

Posted in PBX, agents, sip trunking, telco, voip, wireline

It's Monday So Lots Happened

October 17, 2011

Polycom bought Vivu, a video collaboration company, to help Polycom push it's Presence gear. Video, video, video. Yet I never have video calls or video call requests. To me, I wish you would work on the phone part.

Posted in FCC, Marketing, PBX, broadband, broadsoft, cellular, conferencing, expo, hosted uc, privacy, sip trunking, unified communications, video, voip, wimax, wireless

CLEC Frustration Part II

July 28, 2011

One reason that the ILEC's have been frustrated with CLEC's and spend so much effort frustrating their orders is due to the Lack of Value that the CLEC's -- in general -- bring to the market place.

Resellers, Rebillers, switchless, UNE-P, and the like add nothing to the ecosystem, except lower rates. And this has been the case before the Telecom Act of 1996.

Along comes VoIP and what's the first thing the Industry decides: Hey! Let's sell it for less than TDM! SIP trunking, same thing. How wholly unoriginal -- and lazy.

The original plan for UNE-P was that CLEC's would use it to build up a customer base where they did not have a switch to finance the purchase of collocation and a switch. It rarely happened. That's why when the TELRIC ruling came in and UNE-P went good-bye, hundreds of CLEC's gulped and lost their business.

Even now, they can't bring margin.

Posted in CLEC, sales and selling, sip trunking, telecommunications, voip

SIP Trunking Deployment Lessons by XO

July 13, 2011

XO has hired Ronan Keenan to handle their corporate social media, like the @XOComm twitter account. They put together quite the resource for SIP Trunking Deployment at Storify: SIP trunking implementation resources including videos, presentations and documents by Steve Carter, who is the SIP Product Manager at XO.

He narrates a detailed video about SIP Trunking: Learn the Steps to a Smooth Enterprise SIP Trunk Implementation. Good info for Agents to use to learn on their own at their own pace.

Posted in agents, sip trunking, training, twitter, voip, xo

Starview Talks Prism

April 16, 2011

Starview CEO David Walsh talks to me about PRISM, the SAAS OSS that Starview is offering to VoIP Providers covering toll-free numbers, DID's, origination, LNP, CNAM, E-911 and even SMS. Starview also offers a white-label Hosted VoIP solution also activated through PRISM. StarView's PRISM Service was highlighted by Garrett Smith at VoIP Supply as one of the top 5 offerings at ITEXPO East in Miami Beach 2011.

Posted in sip trunking, technology, telecommunications, voip

Rulings on VoIP All Over the Place

April 13, 2011

So we have a ruling against MagicJack and Ymax that AT&T won that supposedly will just require some tariff changes for MagicJack to be back in the game - collecting its $5M. There was also a VoIP traffic ruling against PAETEC in favor of CommPartners that basically said that an all-VoIP stream was not subject to access fees, which might be the same ruling in this case.

The FCC held a meeting about Inter-Carrier Comp last week. No ruling or order followed. Why would it? Any ruling will tie it up in Court for years - and they had a shutdown looming, so blame that. If the FCC would just say end-to-end VoIP is not subject to ICC and access fees, we would be done.

Posted in FCC, sip trunking, telco, voip

Super Charging the SIP Trunk

March 17, 2011

I was on a panel about Supercharging the SIP Trunk Sales by Broadvox. It sounded similar to the panel I did at CVX West 2010 on Upselling the SIP Trunk sale.

This one had to go a little more basic to What is SIP? SIP Trunking is how carriers power dial-tone to an IP-PBX. Beyond the definition of the term, there is the concept that this specification for a voice packet to provide dial-tone is the foundation of the Next-Gen Communication platform. Start with the SIP trunk as the basic circuit needed for communications.

Posted in Internet, PBX, VAR, agents, channel, hosted uc, im/chat, sip trunking, unified communications, video, xo

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