Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

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More Than Just VoIP Now

August 26, 2013

The ITEXPO used to be the primary VoIP show. Today as we launch the pre-show, I notice that none of the press releases are about VoIP. Hardly any are even about UC (unified communications). There is a lot of noise around M2M.

Are You in the 5%?

February 12, 2013

Social Media Blurbs from ITEXPO

January 31, 2013

The Changing VAR World

October 15, 2012

Opening evening at UBM's BoB Conference was a panel discussion about the change in the VAR and MSP community. This is a collection of tweets about the panel discussion #bob12.

Social Media (SM) , mobility, are cloud - threats to some, opportunities to some - both to many.

"Behave like a three-year old: fall down, learn something, try again."

My Favorite CRM Gets J2'ed

June 25, 2012

There is a CRM system that comes with dial-in help (as the Optional VIP Sales Assistant Support of the Gold package). That's right! Salespeople can call in to an assistant that will type in the info and ask for whatever info they need from the CRM system. It's called Landslide and it was just acquired by J2 Global which owns eFax.

So Much Stuff I Can't Get To

June 4, 2012

So many things to write about but just not enough time.

Leap Wireless gets the iPhone 4S under its Cricket brand to sell without subsidy for $500! Let's see how that works. It does come with No Contract though.

Churn Predicted by Social Influence

March 2, 2012

Social Media Channel Integration

February 7, 2012

An ITEXPO panel on Wed. discussed social media integration in the contact center. Sanjay Popli of LiveOps, Manuel Ramirez of Avaya, and Alex Quilici of YouMail spent 45 minutes talking about social media and call centers.

There are five steps a company needs to take to implement social media strategy in a contact center.

  • Monitor social channels
  • Decide on Relevance
  • Assign employees to tasks
  • Establish Policies
  • Design procedure for interacting with the rest of the Org

The contact center could be monitoring for leads, complaints or opportunities on social media platforms.

Look for me in Miami Beach Next Week

January 26, 2012

Next week is ITEXPO East 2012 in Miami Beach at the convention center. I arrive around 11 AM on Tuesday for Editor's Day. There are a number of all-day events going on Tuesday like InsightPRM's Sales Management training and the Avaya seminar.

Not surprisingly, most of the buzz around the show is on Startup Camp Comms, which is Thursday at 4 PM with keynote from Sir terry Matthews, founder of MITEL. Four start-ups will be pitching as well.

I have 5 slots this time.

Are You Going to ITEXPO?

December 28, 2011

It's just about a month away from  ITEXPO East 2012 that starts January 29, 2012. The Lowes Hotel is already sold out in Miami Beach. 

I am moderating 4 sessions this time.

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