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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

UX tag

Drill down on UX search:

25 result(s) displayed for UX (1 - 25 of 26):

TelePacific Rolling Out SD-WAN

In this fourteen minute podcast with TelePacific's SVP of Marketing, Dave Zahn, talks with me about SD-WAN and how TelePacific is rolling it out. SD-WAN isn't a product. The deployment of SD-WAN by a carrier allows for service offerings...

It Will Be an Outsider That Kicks Your Butt

Bloomberg has an article about Facebook at Mobile World Congress and how FB looks like a competitor to telcos. FM Messenger, WhatsApp (that FB owns), SnapChat, Skype, Slack, and many other messaging apps are video and voice enabled (in...

How To Win at UCaaS

Wainhouse research says that the UCaaS industry will grow at a rate of 24% year over year. 8x8 is doing that with their revenue. "Total revenue of $53.2 million increased 29% year-over-year; service revenue of $48.9 million increased 29%...

The Gist of ITEXPO

ITEXPO just ended in Fort Lauderdale, where it was for quite a few years. (The Miami Beach Convention Center is being renovated.) Here are a few things I saw at ITEXPO: SD-WAN is a better term than SDN (software...

Is There Anything Impressive About VoIP?

I am getting peppered with email invites to lunch-and-learns, webinars and other events to learn about "impressive" companies. Is there anything impressive about VoIP? Is anyone doing anything really unique? I am having a hard time thinking so. Unique...

Unified Hope for UCaaS

End of year buzz around unified communications (UC, UCaaDS, Hostd PBX, Hosted UC) is ramping up. All part of the predictions and trend watching for 2016. First, I have a shout out to my bud, Alex Doyle for this...

The B&N Lesson

Reading this blog post this morning from author and former Green Beret, Bob Mayer (who also teaches writers and publishes writers) about the troubles of B&N got me thinking - and writing this post. It is interesting to me...

Collision of Titans

As the hype would have you believe, the world is moving to the cloud. Well, it is happening, just not as fast as many say (or hope). For one thing, migrating software to the cloud is not as simple...

Experience-Centric

While search slideshare (now LinkedIn slideshare), I saw this slide, which sums up customer expectations as well as a conversation I saw having with Pete Davis of Panterra. BYOD is not just an IT PITA (pain-in-the-@ss); it is about...

Customer Experience is the Next Level

Saw this today from Evan Kirstel: "Accenture and Alcatel-Lucent Helping Telefonica Enhance Experience For Consumers in Europe and Latin America". The strategic partnership between Accenture and ALU combines the PS of the consulting firm with the hardware of ALU....

What Can You Learn from Target?

I was reading a couple of articles about Target. The retailer has not been doing well lately, including closing all Canada stores after its expansion there last year! "David Schick of Stifel, says [Target] needs to go back to...

Broadsoft Buys Leonid

Oh, happy days for the folks at Leonid Systems as some of them are going home to the fold. Broadsoft bought Leonid, which means that internally that have admitted defeat in being able to make a portal that anyone...

Comcast Merger Will Pressure CLECs

The CLEC industry has a few problems: TDM-to-IP Transition USF Reform (E-Rate, ETC) Consolidation Special Access Pricing The biggest problem by far is the Comcast-TWC merger. It will replace 2 large MSOs (Comcast + TWC) with 2 much larger...

Invisible is Good Design

The whole idea of being a technology provider is that you make the technology invisible to the customer. They just have the user or customer experience. Take that one step further: if you are a technology provider sales professional,...

What Business Are You Really in?

For the Cloud Comm providers, it seems like they are in every business except VoIP. They are phone (handset) purveyors, network operators (for all the circuits they provide), tech support, software integration, network monitoring and a host of other...

Are You a Red or Black Ant?

Dave Matthews Band's Ants Marching has been in my head all morning. "When all the little ants are marching Red and black antennas waving we all do it the same we all do it the same way" Reminds me...

The Next Step in UCaaS

The numbers are in - Infonetics: PBX market down 6%, Unified Communications up 31% from year ago - Hosted PBX or UCaaS is growing. Well, sure, from zero to a couple of hundred million in ten years. Yet we...

No More Paying For Attention

The overall view of the Hosted VoIP industry is not unlike the aspirin aisle at the supermarket: lots of choices that all seem the same. [see photo below] How do you get the attention of the channel partner or...

We Don't Have a Polycom or Dropbox Problem

To all the folks in marketing in the IT and telecom industry, get better! Get better at telling the story. Work really hard at crafting the Positioning story. Sweat over the unique value proposition. Why? The service providers do...

Savvis and Verizon Go Head to Head

I read a headline today that Amazon took a CIA contract away from IBM. Hmmm. IBM, Amazon, Verizon, Savvis, AT&T and others are all fighting for the same contracts. Meanwhile Savvis is rolling out new integrated solutions to go...

Do They Even Know Their Business?

Rich Tehrani and I were having an online discussion about JCP shutting down free wi-fi in their stores to save $7M per year. Who says free wi-fi is free? I commented that maybe JCP customers don't use it. The...

Malls Are Dying

In a FastCompany article about Amazon, there is a tidbit about the fact that malls are dying in America. In Tampa, this article says that a dying mall is poised - but for what? Brick-and-mortar stores have the same...

What to Do About Dipping revenue and Profits?

These headlines are worrisome. Weaker-Than-Expected Channel Sales Impact CenturyLink tw telecom Revenue Grows, Profit Dips Windstream Profit Falls 22%, Business-Service Revenue Up Revenue is up, profit is down. But for others revenue is down. AT&T revenue is down 1.4...

Fill 'Er Up

Many business models are at odds with the customer wishes. Airlines want full planes. Customers don't want to be sardines and have bags checked for them.Consumers hope that not everyone is using the Internet at 8 PM. The ISPs need...

14 Words on Cloud

I have been working on some cloud services projects, including go-to-market strategy. These 9 little slides are what you need to be thinking about when you are entering the cloud market. When I spoke with Sonian CTO Greg Arnette yesterday,...
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