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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

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Thought of the Day

In what other business industry would make it so flaming difficult to give revenue to?CenturyLink just issued Channel Rules of Engagement (part II): “CenturyLink Channel Alliance, in conjunction with the Savvis Alliances partner program, has developed Phase II of the...

Savvis Changes Comp Plan

I just received confirmation that channel compensation for hosting under CenturyLink will no longer be residual. Savvis, which is owned by CenturyLink, took over management of the Qwest Cyber Centers.At a time when cloud providers want agents selling, data center...

Level3 2012 Channel Strategy

So here is the new strategy for the Channel for Level3.“Late 2011 was a busy time for the Level 3 Indirect Channel. Our first priority after the acquisition closed was to determine a partner program structure that best supports...

3 Things Agents Need to Look at in 2012

It will be a busy year in 2012 as all the carriers try to synergize their mega-mergers and get their back-office in order so that we can actually place orders. Besides selling the traditional circuits - POTS, T1, SIP, PRI...

Agents Have to Transform in 2012 (or So I'm Told)

It seems that the channel execs - including master agents - are betting on VAR's to be the salvation for sales in the future. I can see a piece of that perspective. The tradition agent is transactional and slow to...

3 Things to Watch for in The Channel in 2012

2011 has yielded some surprising momentum for the Channel. With the cable industry, cloud providers and so many other companies making more commitments to the Channel. I think that there are 3 things we need to watch for in The...

Frontier Gets Cell Service, Agents Should Too

Frontier Communications has inked a deal to be a channel sales agent for AT&T for voice and data cellular plans, as reported by the Fool. “This was a natural extension of a product that we are not currently offering that...

What Will You Be Selling in 2012?

Most channel executives will tell you that the 2 biggest products for 2012 will be MPLS and SIP.  It makes sense since the PSTN is being phased out as the telecom infrastructure turns to an all-IP network. It also makes...

Do You Need an Audit?

The FCC wouldn’t have spent so much time this year on Bill Shock if it wasn’t a growing problem. The other billing problem is cramming or third party billing to your phone bill. Again so big that the FCC had...

Channel Ethics: Part V

Recently, I learned that a Channel Manager is also an Agent. I asked him about it and his reply: Who better to manage agents than an agent. It makes sense on the surface (like partison). And it is not uncommon....

Agents Need Training

According to David Byrd of Broadvox, agents and VAR’s need more training when it comes to SIP. As he wrote in his Wild Mushroom post, “Too often we encounter a situation where an agent sells a SIP Trunk with no...

The Telco Customer Experience

There has been some buzz on twitter about the telcos working on bettering the customer experience. Despite JD Powers awards, the average customer is not happy.Those that are still on Telco 1.0 with POTS and DSL do not have a special relationship. And...

The Panel of 5

How does an agent distinguish between five CLEC's if the channel heads of those five companies spend much of an hour saying, "I agree" and "What she said". That's what happened at the carrier executive panel at the Microcorp One-on-One...

TNCI Files BK

The reseller that spent so much effort trying to sign agents up for its Equity Plan - cash out when TNCI sells out - went south today by filing for bankruptcy. TNCI owes $10 million dollars to its wholesale carriers...

How Do You Make it Rain in the Cloud?

Here at Microcorp's One-on-One event, I moderated a panel this morning about various cloud services with Level3 (CDN), Cbeyond (Virtual Servers), Intercall (Microsoft 365/Linc), EarthLink (Security), and PAETEC (Visual Messaging). It's an eclectic mix, but that should tell you that...

What Does an SLA Really Mean?

SLAstands for Service Level Agreement. Basically, an SLA is the minimum level of service that a carrier will deliver to you per your agreement. It is not a guarantee or an assurance that you will get that service. It means...

Conferencing is on the Rise?

Analysts often talk about predictions and trends in the marketplace. It seems except for voice, everything is on the rise: Cloud, VoIP, SAAS, mobile, social media and, yes, even conferencing. What is driving conferencing?The economy has something to do with...

Lessons in the Cloud

One of the great lessons in the Cloud is how do you sell it?It all comes down to the messaging (marketing or story you are telling) and the sales approach (or technique). Sitting with Jeff Uphues  of Cbeyond Cloud today...

Is the Transactional Agent Model Sustainable?

This was a topic in Chicago last week: Is the Transactional Agent Model dying? It isn’t dying because the telecom business is such a commodity. Dumb pipes will always be a commodity. That’s why managed servcies was invented. (Unfortunately, that...

Colo Agency is 45th

Inc. Magazine has notified Global Communication Networks that the firm ranks number 1,347 on Inc.’s fifth annual Inc. 500|5000. In addition, GCN was ranked as the 45th fastest growing telecommunications company in the nation, as well as one of the...

3 Weatherman and an Agent

At the CPExpo last night I was a panelist for the CPZ, an experiment in doing a talk show at the expo. It was 100 invitees, an open bar and 5 panelists in front of the camera - Khali Henderson,...

How does the Verizon Strike Affect Agents

From notices from both Netwolves and Microcorp about the Verizon workers strike.Effective yesterday, two unions - the Communications Workers of America and the International Brotherhood of Electrical Workers - representing 45,000 workers at Verizon announced an immediate strike. The strike...

Hosted VoIP Valuations

NPRG Insights suggests that hosted VoIP valuations are rising. I don’t think so. I privvy to some info that points me to the fact that many valuations are based on not revenue, but what the investors want to cash out....

Channel versus Direct

When I speak to carriers about the Channel, it's usually through gritted teeth. Most carriers have a love-hate relationship with the Channel. Carriers: Agents aren't exclusive. They aren't pitching us first and foremost.Me: DUH! They aren't employees. They are brokers working...

InterNAP Sweeps the Legs of Agents

In March, InterNAP notified agents that it would be making changes to the Agent program. It was going Master-centric.  According to the phone call I just received, 400+ agents that have agreements with InterNAP were given the boot. With 30...
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